Just WOW! My 3 x 12-year old white leather sofas that were dirty, grimy, with headrests and seats worn and stained from hair product and denim colour transfer have just been restored to near perfect c... See more
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Awesome company... did my training here c.1 year ago, all staff were super friendly and helpful. Since qualifying they have been nothing but supportive and even given me some leads in my local area. C... See more
Company replied
We've used LRC products to colour several leather sofas. This included repair work using Flexi Filler & Fiber Binder as well as dyes and clear coats. All LRC products are easy to use and give fantasti... See more
Been dealing with Isobel recently…started off with me asking a basic question on one of their products… she took it upon herself to find out what my project was, and asked my understanding of how I th... See more
Company replied
4.6
Excellent
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Can’t clean a suede coat!!!
Apparently can’t clean a suede coat!!!
After reviewing the response from the company maybe the reply they sent to me was misleading in as much as it stated ‘at this time’ when it is not a service they offer?
The reply should have stated that they did not offer the service I required as their response led me to believe they did not wish to bother with it ‘at this time’
Therefore I will amend my review to 3 stars
October 24, 2024
Unprompted review
Reply from .
Dear Loraine, we are terribly sorry about your disappointment
You requested a service from our company that we don't offer or provide
We replied to your email as follows.
Good Afternoon Loraine,
Thank you for your enquiry.
Unfortunately, this is not something we could assist with at this time.
Sorry we could not help further.
Kind Regards
*******
Your reply was simply two word (Poor Service!)
We state once again we are sorry you feel the need to leave a 1 star review for our company when we don't provide this type of service, we find it rather disappointing that you have had to do this to a family business for services our company does not offer.
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I wouldn't even give one star
I wouldn't even give one star. I bought some leather dye for a pair of shoes and they did not change colour AT ALL. I was then told I should have added extra pigment (presumably another purchase). This was not clear on the website. Customer service was poor - they were just not interested.
August 27, 2024
Unprompted review
Reply from .
hello Jane
we are very sorry you feel this way, but this is not correct at all the website is very clear
this is the wording within the first few lines
" This is used to dye Suede and Nubuck Leather items, it can also change the colour of suede and nubuck leather, but it depends on the original colour for effectiveness, it’s possible you need to add some shoe dyes. "
Link to product to check https://www.leatherrepaircompany.com/products/suede-and-nubuck-dye-lrc62
We would also like to point out we include on all products a MSDS and TDS
The TDS ( technical data sheet) is also very clear about this see extract below, this is the very first sentence on the TDS we cant be more clear than this
" The suede and nubuck dye is designed to re colour suede and nubuck or in some cases to change the colour if required. To change the colour, you may need to add some shoe dye into your mix to make it stronger. "
I've just used their leather cleaner in…
I've just used their leather cleaner in my cars VERY light grey leather seats. I've tried all sorts to get them clean. This was my final attempt before selling it. I am amazed at how well this stuff works and how easy it is to use! My car is 12 years old and honestly, the seats now look brand new!! Big thumbs up👍👍👍
August 26, 2024
Unprompted review
Great service
I had made a mess of cleaning a pair of shoes and they were too expensive to throw away. From first contact with The Leather Repair Company, the service was first class. They told me what the process was, how long things would take, explained clearly what they had done to my shoes and how to look after them in future. The whole process of sending the shoes in, payment and getting my shoes back was seamless. They even sent me photos of the shows once done! Great service and great value. Highly recommend.
July 19, 2024
Unprompted review
Reply from .
we really appreciate your business, thank you for your support and review today
Thank you for your business and support
Team LRC
www.leatherrepaircompany.com
help@leatherrepaircompany.com
01482 606864
four-day leather Repair course
I have attended a four-day leather repair course, which was a fantastic opportunity for me to improve and learn new skills from a master of leather repair. The way Richard talks about leather is amazing; you can feel during the course that he is putting everything from his heart into teach you abut leather and the whole restoration process. All of this makes you feel like you came to the right place to learn, and you can be sure that you will have the opportunity to be successful in the future. Thank you, Richard, and of course, I would like to thank Carolynne and Callum for any support during the course. I am recommending to everyone this course and its products with 300% trust. Marcin
July 9, 2024
Unprompted review
Reply from .
Thank you for coming on one of our four day leather repair courses
It was a great pleasure to have you here at the company HQ in Hull
Richard said it was a pleasure to train you and hes looking forward to
Any question you have dont hesitate to reach out via the help groups
working with you again in the future
Thank you for your business and support
Team LRC
www.leatherrepaircompany.com
help@leatherrepaircompany.com
01482 606864
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The second time I have used the Leather Repair Company
This is the second time I have use The Leather Repair Company. On both occasions the handbags sent for repair and restoration have come back looking like new - one was a family heirloom, the other a well used and well worn bag.
I would have no hesitation in recommending The Leather Repair Company
June 13, 2024
Unprompted review
Reply from .
Thank you for your continued support, as a specialist mail order restoration company we pride ourselves on our quality and attention to details
We can't thank you enough for trusting our family business once again
Thank you
Team LRC
www.leatherrepaircompany.com
help@leatherrepaircompany.com
01482 606864
Excellent reliable service
I noticed a very small cut in my beautiful new leather armchair and emailed The Leather Repair Company.
I received a very quick response asking for a photo, I then was advised on how to repair with their leather glue which I was sent a link to purchase.
I was concerned on doing the repair myself and I was sent a link to a YouTube video.
So helpful and I am so relieved that there is no damage any longer visible on the chair.
Thank you Carolynne for your efficiency and advice.
June 11, 2024
Unprompted review
Reply from .
Thank you for your review and feedback, as a family business we truly appreciate your business and support
Thank you
Team LRC
www.leatherrepaircompany.com
help@leatherrepaircompany.com
01482 606864
Great service, excellent value for money
Within a month of buying my first preloved designer leather bag, a bottle of water spilled onto my car seat, and the bag, leaving a big watermark. I contacted Richard, who was very helpful, and sent the bag off for them to have a look at. Carolynne has been brilliant at keeping me updated, and the bag is now back with me and looking great again. Such a fantastic service and excellent value for money. Thank you!
June 10, 2024
Unprompted review
Reply from .
Thank you for your review as a family business we truly appreciate the custom, the stain wasn't the easiest but at least it came out pretty well considering how big the water stain was
Once again thank you
help@leatherrepaircompany.com
01482 606864
www.leatherrepaircompany.com
Get your leather fixed!
Easy to use service for those leather repairs. Simply complete form, send, they will estimate cost, agree and pay and within no time your leather repair will be returned. Tidy repair, and cleaning and protection product available too. All at a reasonable cost. Don't leave those items in the back of the cupboard any longer and don't just throw away!
March 26, 2024
Unprompted review
Reply from .
Thank you very much for your feedback, we take great care and pride in leather jacket restorations, we have been the established global professionals for almost 40 years now, Each item we take care of it as if was our own,
Thank you for your business and trusting us with your prized items.
Team LRC
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Astonishing jacket refurb
Astonishing jacket refurb. Looks like new. Perfect colour match. Had had a small cut in the leather and it has been repaired perfectly. Not visible now. Many, many thanks
February 28, 2024
Unprompted review
Reply from .
Thank you very much for your feedback, we take great care and pride in leather jacket restorations, we have been the established global professionals for almost 40 years now, Each item we take care of it as if was our own,
Thank you for your business and trusting us with your prized items.
Team LRC
They did an amazing job at bringing the…
They did an amazing job at bringing the sofa on the cover of George Michael's album Patience back to life. It was in really bad shape when I took it in to them and now it is like new. They are also great people to work with.
January 24, 2024
Unprompted review
Reply from .
Thank you for your review and feedback it was a great honour to restore George Michael's old leather sofa.
Working with you was a great pleasure also, thank you for trusting us with such an iconic priceless item.
Thank you for your business and trusting us with your prized items.
Team LRC
omg new coat
omg. I am so happy with my leather trench coat. looks like I have just bought it. highly recommend this company I truly am so happy thank you guys so much
January 18, 2024
Unprompted review
Reply from .
Thank you very much for your feedback, we take great care and pride in leather jacket restorations, we have been the established global professionals for almost 40 years now, Each item we take care of it as if was our own,
Thank you for your business and trusting us with your prized items.
Team LRC
Reply from .
Thank you for your review and business with our family company, getting feedback helps us grow, thank you for your purchases we appreciate it a great deal.
Team LRC
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Very useful guidance
November 11, 2023
Unprompted review
Reply from .
thank you for your review and feedback, we appreciate it a great deal
Thank You
Team LRC
Richard and the team were fantastic
Richard and the team were fantastic, nothing was too much, i have done the 4 day course and bought some kit from them, the products are top quality and i highly recommend the course.
October 10, 2023
Unprompted review
Reply from .
Thank you for putting your trust in us Alex to train you for leather repairs to start your new business, staring up a new business is not an easy task by any means, buit getting the training you require and the products to run your business are essential. We are delighted to have helped with your journey.
We are here to help at all times, we believe our customer care back up is the best there is in the industry and its what sets us apart, getting support is important as that's when you need it most is at that point of being stuck and you need a solution. We have a network of people globally t o support you.
Thank you once again for your business
Team LRC
Very good communication and fast service
October 5, 2023
Unprompted review
Reply from .
Thank you for your feedback and review, as sa family business we truly appreciate your support.
Thank you
Team LRC
Volvo seats like new!
Bought leather seats for my Volvo but they were in poor condition. Spoke with LRC who recommended a colour repair kit. I managed to get a pretty good match on the colour and I’m delighted with the finish.
Mixing the colour can be tricky but it’s easy to check on a test patch before applying.
September 21, 2023
Unprompted review
Reply from .
Thank you for your feedback Stewart so glad the kit worked out for you and your volvo seats are back like new once again
We are here to help and provide advice, just reach out to our email address.
Thank you
Team LRC
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Fantastic product
Replied to my enquiry promptly. From order to delivery was only 1 day. Leather cleaner is amazing. Sofa is like new
September 15, 2023
Unprompted review
Reply from .
So glad everything went like clockwork from ordering to delivery and then the sofa has come out like brand new,
As a small family business we pride ourselves on the level of customer care we provide, our aim is to always go up and above for every client.
Thank you for your purchase and support
Team LRC
Superb product
As usual, very helpful and professional ... superb products ... mixed paint, lacquers and cleaner this time...
September 18, 2023
Unprompted review
Reply from .
Thank you for your continued support, we truly appreciate it a great deal.
Thank You
Team LRC
Very prompt reply to my enquiry. 5 stars.ut…
I sent an email enquiring about re-colouring leather jackets and whether a colourant that was shown on one of their YouTube videos (item LRC21) was still available, plus what other items might I need to prepare the surfaces and seal the colour.
Isobel replied the very next day by lunchtime and sent me advice and all the relevant links. That was great because I sent the original email at 23:59 the previous night.
That's excellent service in my view!
August 29, 2023
Unprompted review
Reply from .
Thank you Dave, your feedback is appreciated, we try to be as pro active as we possibly can, being a small family business its means so much to us when we get feedback like this from valued customers.
Thank you once again
Team LRC
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