Products, product marketing, Reviews for products all great. I'd give 5 star if there were install videos on all the products (one of my selections had no reviews or install so I hope I won't regret..... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was surprised, however I can understand why a person would purchase just one. At least indicate the price as each, or apiece. I'll comment more after I receive, and install both of mine. Thank... See more
Company replied
I was sent an email for 20% off covers. I ordered the cover in the email and the code didn't work. I contacted customer service and sent a screenshot of the email. The customer service team resolved t... See more
Company replied
I ordered from you because a friend recommended the lights he purchased from you. However, I was very disappointed when at checkout your website asked if I wanted to leave a tip! A tip for an onli... See more
Company replied
Company details
- #66 of 76 best companies in Auto Parts Store
About LED Factory Mart
Written by the company
Welcome to LED Factory Mart!
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting assemblies and LED bulbs, such as LED headlights, LED fog lights, LED taillights, LED turn signals, LED headlight bulbs, and parts and accessories for Jeep, Ford Bronco, Tacoma, 4Runner, Harley Davidson, and more. VISIT OUR WEBSITE CONTACT US
Our promise to you
✈️ Free & Fast Delivery ✅ LED 2-Year Warranty 🔄 30 Days Easy Return
✨We stand behind every product. Enjoy free express shipping on all orders, a comprehensive 2-year warranty on all LED lights, and a hassle-free 30-day return policy. Your satisfaction is our commitment.💡
Contact info
4231 E Brickell St, 91761, Ontario, United States
- (888) 366-0533
- support@ledfactorymart.com
- www.ledfactorymart.com
3.6
Average
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice lights
Nice lights, instructions could have been better though, lucky there's a you tube video.
March 4, 2026
Unprompted review
Reply from LED Factory Mart
Dear Lance,
Thank you for your review! We’re glad you like the lights and appreciate your feedback about the instructions. We’re sorry they weren’t as clear as they could be and are working on improving them for future customers. We're happy the YouTube video helped and hope you’ll enjoy your lights for years to come!
Reply from LED Factory Mart
Dear Jon,
Thank you so much for the 5-star review! We’re thrilled to hear you had a great buying experience with us. Your satisfaction means a lot, and we truly appreciate your support. We look forward to serving you again soon and continuing to provide the best possible service!
Communication was not very acceptable
Communication was not very acceptable. Emails took days to respond and I was only able to get ahold of someone on the phone twice and this was after no less than 30 phone calls.
February 2, 2026
Reply from LED Factory Mart
Dear Stephen,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We understand how important timely communication is and apologize for the delay. Our team has reached out to you via email to resolve this matter and ensure better service going forward. Thank you for your patience and feedback.
Love the upgrades
Great product. It is true plug and play. Pretty easy install. The upgrades look amazing on my 2023 Black Diamond edition Bronco. It did take a month for the product to ship- so that was a little long- but arrived and working great. Will buy from LEDMart again.
February 3, 2026
Reply from LED Factory Mart
Dear jason,
Thank you for the great review! We’re delighted to hear you love the upgrades and found the installation easy. Your Bronco must look incredible! We appreciate your patience with the shipping delay and are glad everything arrived in perfect condition. We look forward to serving you again at LED Factory Mart soon!
GOOD,LOVE LED FACTORY MART
March 3, 2026
Unprompted review
Reply from LED Factory Mart
Dear Wade,
Thank you so much for your awesome 5-star review! We’re so happy to know you love LED Factory Mart. Your support and kind words mean a lot to us. We’ll keep working hard to bring you great products and service every time you shop with us!
Everything i order came in on time
Everything i order came in on time. It fit like it sed it would.
February 3, 2026
Reply from LED Factory Mart
Dear Keith,
Thank you so much for your 5-star review! We’re thrilled to hear your order arrived on time and that everything fit just as expected. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. We look forward to serving you again soon!
Reply from LED Factory Mart
Dear Doug,
Thank you for the 5-star review! We’re thrilled to hear that you found our service fast, reliable, and efficient. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. We look forward to serving you again soon—thanks for choosing us!
Missing parts from my order and lack of after sales customer services
Missing parts from my order, no one answers the phone or responds to the WhatsApp text messages ( highly recommended on their website) I would absolutely stay clear from this site. Zero communication when shipped and delivered (still showing be processed even though I have the product) and zero customer services when needing to speak with someone.
March 1, 2026
Reply from LED Factory Mart
Dear RONAN,
We’re very sorry for the frustration you experienced and appreciate you bringing this to our attention. We understand how important clear communication and complete orders are. Our team has reached out to you via email to resolve this promptly. Thank you for your patience—we’re committed to making this right and improving your experience.
It’s proving to be a little bit more of…
It’s proving to be a little bit more of a pain to install these headlights than anticipated and it looks like I’m gonna probably have to take it to a shop to get it done
February 1, 2026
Reply from LED Factory Mart
Dear Jeffery,
Thank you for sharing your feedback. We’re sorry to hear the installation process has been a bit challenging. Our goal is to make every upgrade as smooth as possible, and we’d be happy to help troubleshoot or offer guidance. Please reach out to our support team support@ledfactorymart.com—we’ll do our best to ensure everything gets installed perfectly for you.
Super bright lights. A must buy
Website was easy to navigate and the shipping was fast. The product is top notch construction. The only gripe I might have would be the brackets that were included. Wish they had been applied at the factory due to some of them not fitting exactly. I was however still able to install them and the lights are on and working better than expected. They are definitely bright!
February 1, 2026
Reply from LED Factory Mart
Dear Matthew,
Thank you for your 5-star review! We’re glad you found our website easy to use and are enjoying your new lights. We appreciate your feedback about the brackets—it helps us improve. It’s great to hear the installation worked out and that the lights are shining bright beyond expectations! Thanks for choosing us for your lighting needs.
Everything arrived well packaged and…
Everything arrived well packaged and installed was simple. Lights look good and looking forward to upgrading more of my lights in the future.
February 1, 2026
Reply from LED Factory Mart
Dear Bain,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your lights arrived safely and were easy to install. It’s great to know you’re enjoying how they look, and we can’t wait to help you with your future lighting upgrades!
very good very fast
February 26, 2026
Unprompted review
Reply from LED Factory Mart
Dear Patrick,
Thank you so much for the 5-star review! We're delighted to hear that you found our service very good and fast. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again soon and continuing to provide an excellent experience!
Bought a 3rd brake light for…
Bought a 3rd brake light for 4Runner,arrived broken and when I plugged in ,was dimmer than stock. They have a 30 day return,that they still haven’t honored!!!
They will tell you how sorry they are,and then disappear,so obviously not sorry at all.They asked for photos of light,which was promptly sent,and said they would refund,a week later they asked for photo of box label (?)and then disappeared again.It’s nothing but games from this company-DO NOT BUY FROM THEM,THEY ARE SCAMMERS that don’t honor their own policies!!!!!
****The response,can’t find my order,is just another example of how lame this company is,they have been responding to my request,after weeks of contacting them,they just refuse to honor their own refund policy-just a reiteration of the game’s this company plays-NOTE THEY RESPONDED TO THIS REVIEW VERY QUICKLY,-BUT STILL HAVENT REFUNDED,like I said horrible customer service!!!!!
February 24, 2026
Unprompted review
Reply from LED Factory Mart
Dear Donald,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We take product quality and customer service seriously. Unfortunately, we couldn’t locate your order based on the provided details. Please reach out to our support team at support@ledfactorymart.com with your order number so we can promptly assist you and resolve this issue to your satisfaction.
So far not so great
So far not so great! No updates on my order. No tracking. Item said in stock and that's why I ordered from here.
February 18, 2026
Unprompted review
Reply from LED Factory Mart
Dear Adam,
We’re very sorry for the frustration caused by the delay and lack of updates. We understand how important timely communication is. Our team has reached out to you directly by email, Thank you for your patience as we work to make this right
Reply from LED Factory Mart
Dear Lucas,
Thank you for your 5-star review! We’re so happy to hear you had a smooth experience and enjoyed the detailed product information. Our team works hard to make everything clear and simple for our customers. We really appreciate your feedback and look forward to serving you again soon!
Reply from LED Factory Mart
Dear Don,
Thank you so much for your 5-star review! We're thrilled to hear that you found our ordering process easy and seamless. Our goal is to make every shopping experience smooth and enjoyable, so your feedback means a lot. We truly appreciate your support and look forward to serving you again soon!
just want i been looking for
just want i been looking for. see how long it takes to get here and see how the product looks and handles
February 13, 2026
Unprompted review
Reply from LED Factory Mart
Dear Charles,
Thanks so much for your 5-star review! We’re glad you found exactly what you were looking for. We can’t wait for you to receive your order and see how the product performs. Please let us know once it arrives—we’d love to hear your thoughts on the look and feel!
Excellent customer service
I had a challenge with my order and they took care of it right away. Excellent customer service.
February 12, 2026
Unprompted review
Reply from LED Factory Mart
Dear Luis,
Thank you so much for your 5-star review! We’re glad we could quickly resolve the issue with your order and that you’re happy with our customer service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your positive experience and support!
Terrible customer service
Well they recommended selling the product rather than return it. As the shipping destination is kept secret (so you have no idea what the shipping fees would be) and they charge a restocking fee. Oh and they only respond to emails at 12:30AM pst.
So make sure you don’t order anything you may have to return
Now they reply to this apologizing and asking to contact them, which i did. Yet don’t even answer that email at all. So now, they are actually worse customer service than i originally thought they were.
February 11, 2026
Unprompted review
Reply from LED Factory Mart
Dear Ben,
Thank you for sharing your feedback. We’re truly sorry for your disappointing experience and understand your concerns about the return process and communication times. We never intend to cause frustration, and we value every customer’s trust. Our team is reviewing your case to improve transparency with shipping details and response hours. Please contact us support@ledfactorymart.com directly—we’ll do our best to resolve this promptly and make things right.
Bronco door panel storage
Customer service and the products were good shipping and tracking was not good
January 6, 2026
Reply from LED Factory Mart
Dear David,
Thank you for your honest review! We’re happy to hear you’re pleased with our products and customer service. We’re sorry the shipping and tracking experience didn’t meet expectations. Your feedback is valuable, and we’re working with our carriers to improve updates and delivery times. We appreciate your support and understanding!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.