Ledger Reviews 

Estelle has been quite helpful in adjusting the delivery address that I entered incorrectly when placing the order.

My case number is 93975!

I have placed an order on a Ledger Nano X two days ago, at the time I thought "why not pay in bitcoin to show my support", then I payed through crypto.com. After the payment was confirmed, ledger site did not update and I have not received a confirmation email. I have been trying contact their support for 2 days and no one replied back. I contacted crypto.com, that, as opposed to ledger, has an actual human being on the support chat, they told me that the bitcoin address I payed to belongs to legder and it is up to them to confirm my payment. So, will they ship the product or what? I just recommend to anyone to check the customer service of any company you intend to buy before hand.

Edit:
Have you even read the complaint?
I have already contacted support 3 days ago, my support case number is 93975 it is the first thing on review.

I asked for a change in shipping address and in less than 1 day they solved my problem. Excellent support, thanks ledger

Diego

After 4 days I have had zero assistance from Ledger support. I have not received my XRP crypto to my wallet despite sending it to the confirmed correct address (I duplicated the address from my wallet to the exchange). Aisen initially replied to my request for assistance 4 days ago and I replied within 2hrs. Since I replied that the addresses were confirmed to match, 4 days later I have heard nothing back. I tried to log another support call but I was blocked (probably as they don't want too many requests the same issue), so then yesterday I replied to the support auto response email but here I am on day 4 and nothing! There clearly is a problem with their system and they do not want to admit it and help me to resolve the issue. I purchased this wallet directly from Ledger in 2017 and it is authenticated by their system so this is not the issue. Surely I am not the only person having this problem. This is 1000usd in lost crypto right now. So disappointed. I will look for another cold wallet to use going forward. I no longer trust Ledger and cannot recommend them. My case #78072.
UPDATE: I did receive a response after I wrote this review and I was so happy. But that feeling didn't last long. Firstly, there is an issue with my being able to save my logs from my ledger account to send to Aisen as requested but nothing happened after trying to save it to my desktop, so I was instructed on how to send it via .JSON file instead, which I did. I got no reply so after 3 days I sent a follow-up email and again here I am after 4 days with no reply. I really need to get this resolved on what happened to my crypto after sending it to my nano s on the Ledger. I would be really happy if anyone can help me resolve this. It seems there is also an issue with saving the logs which I hope they will fix. But at this point I cannot give any more stars for the customer service. So disappointing.
UPDATE 2: After about 5 days from writing the first update, I was contacted by Aisen who gave me instructions from the information I sent him. He said that I need to get back to the original keywords on my ledger (I have new keywords but never used the wallet after that), in order to retrieve the crypto and sent me the instructions to reset back to the old keywords. He followed up with me after a couple of days which was great! Said he was keeping the ticket open so that I could get back to him on how things went. I was finally able to try the reset from the video, but at the end of confirming all my keywords I was given the message that it was "invalid" ?!?!?! I sent Aisen a message letting him know it didn't work and asked if I can try again without any consequences or if there was anything else that he can suggest, but again here I find myself with zero response despite his promise to respond. That was over one week ago. All I want is for anyone in customer service to help me to a successful resolution with my ledger wallet. If not Aisen then anyone else. Again, my case #78072.

My battery not charging on a nano X , sent support request a week ago and still
No answer . This is not the way to treat customers
When I sent information to support no ticket number was generated , I tried again Wednesday and today , I gave all information my email address , order number and even pictures of the error shown on Nano X,would you like my email ?

excellent service I sent my tokens to the wrong address so I believed that I´ve lost them but the support from ledger helped me to recover them.

It took a long time but they helped me get back thoudands of dollars i sent to the wrong address. Phone support would be nice but it dont seem like anybody is doing that stuff anymore.

I’ve used Ledger devices for some time. The Nano X is Superior. I wanted to move my Polkadot ‘bag,’ even when updated to Firmware 2.00 on desktop, I was thwarted at every attempt. I contacted Ledger, as my transaction was ‘time sensitive.’ Tiago answered my email the same. Day! It actually took me 2 days to go through his extensive checklist. I found the problem, after a 2nd email, again, a reply same day. For anyone else experiencing my problem. You need to update (via official Ledger page only)to Desktop v2.34.3
Only when you have done this, will you be able to send your Polkadot to another address. I hope this helps everyone using Ledger live Desktop & their Nano X/ S. Tiago reassured me, that, after minor problems late October, the Engineers have fixed the issue, by updating Firmware to ‘Ledger Live Desktop 2.34.3’ & are working hard, to facilitate this fix on ledger live mobile. When looking to download the update, I’ll repeat “only use Official Ledger page,” it’s available for Windows, Linux, Mac etc. After dire response time, from Coinbase in particular & most other Platforms, I’m delighted, to be able to inform you, that, for the Private Wallet, Ledger holder, if you have a problem/ difficulty, then email Ledger directly, from their support page & you’ll get the ‘White Glove’ treatment. Well, that’s my experience. I’d like to think it’s the same for everyone.
Thank you Tiago. Your help has been invaluable. I can now use my Polkadot, for the reason I purchased it for.
Happy days.
Angels don’t sleep
Daniel M

I had problem with a confirmed transaction that I didn’t receive that in my ledger, transaction was from exchange to my ledger Eth address, and the coin was Matic.
it’s take a while to answer me but at the end they replay me with effective solution that it solved my problem, thanks a lot to ledger team and I hope they provide faster customer service in the future.😊🙏

Not only they leaked my personal data and I receive constant scam messages to my email, phone and PHYSICAL HOME ADDRESS, their latest update makes is impossible to use any daaps. Don't waste your time with these clowns and buy trezor.

Ledger X has some serious hardware problems, poorly designed contacts causing battery issues. On top of this their support is a disaster, taking several weeks, and soon months to address or solve such complaints.

Person called Nicolas helped me out. I transferred a token from Binance to Ledger, but I sent to the wrong account ETH instead of TRON.

Nicolas helped me get it resolved within 2 days of his first contact. Once Nicolas responded he answered the queries within 24hours.

The only reason I give it a 4 star is because from my initial submission it took support 7 days to get back to me, but once they did it was very quick to resolve.

I was desperate for me to tokens THETA token to my Ledger and I did not see them and several "experts" told me that those THETHA tokens sent to my ETH address on the Ledger had been lost, that they were in "limbo".

Ledger support helped me in an agile and effective way and thanks to that help I have been able to see that my tokens are not lost and I can manage them perfectly.

They have my everlasting love.

Awesome and easy to use ledger, the customer service is great too Toby helped me restore my lost crypto after I sent them to the wrong address, Top service.

I posted a review when the leak happened, with a copy-paste of the sort of emails I had to endure, complete with my (redacted) personal details including my address. TP removed my review because the information I copy-pasted looked like a scam in itself. In any case, I never received any compensation or apology for the failure of a security product company to protect it's customer's personal data. I would not buy from ledger again.

I have read so many reviews and have been appalled by the tone of some email I shall be succint for the benefit of the users.

1. Got my ledger within 24 h at the right address
2. It was sealed fully functional, unopened.
3. I use Linux it connected immediately without any problem
3. Happy purchase of my coin and no hassle at all really easy to buy
4. I would never keep my pc unattended and my seed codes [words] are safely stored in a safe. I would never give them up.

I am really impressed so far and feel safe

Thanks Ledger easy and smooth trading

PS do not do trading when seen. Make sure you have your PC Updated; I have read somewhere that Open Source OS is unsafe, rubbish it is much more safer that MS as long as your backports are protected.
Last but not least do not trade whilst heaving a beer at the Pub ....

The product is ok but make sure you order to PO box with your 2nd email address. Do not trust this company with ANY of your personal information!

I had problem for my crypto and ledger support give me really really good and help and lot of time for find solutions really thnx

This has got to be one of the most difficult hard wallets ever.
I been trying for hours and hours (till i gave up) to transfer my bitcoin from blockchain.com web wallet to my new Ledger Nano X. blockchain.com doesnt read the QR code on Ledger Live and it says my bitcoin address beginning in "bc" is invalid.
Ive tried everything. even all my workaround tricks. NOTHING works. Ledger uses an address beginning with "bc" instead of numbers or "xpub", etc..so it ends up being unrecognizable in blockchain. Not to mention bluetooth took forever to get to work even after giving permissions, etc.. in app settings. restarts, gps permissions, closing the apps, unlocking device and enabling bluetooth, etc, etc, etc, starting one app first then the other, vise versa, nothing worked.
it just randomly started working after hours of not which made me angry to begin. Its got a REDICULOUS version of bluetooth with conflicts of visibility. tried it on 2 phones. a samsung s9+ plus and a blackview BV9900 Pro. Both on android 10. my blackview is more advanced and it couldnt even find the device. then after i was about to give up it randomly out of nowhere shows up after repeated attempted scans to pair on ledger live on my samsung. I have no idea how or why it worked and im extremely tech savvy. This device also wont update unless you do it from a computer which is so stupid. updating firmware on the Nano X wont happen unless you connect it via usb to pc which they sit there and avoid telling you all over the website and videos online. they make it seem as if you can update it with your ledger live app in android. nope. and im not misreading this. it says it on the ledger live app. its a joke. why on earth would it require a pc to update when you can download crypto apps via bluetooth data but not firmware?!?! my god.
so far i wasted well over $120 on a Nano X and a Ledger OTG kit for another $20 bucks!
I emailed both Ledger support and blockchain support and never got answers. Im making a video protesting this stupid company.
If I was you, I WOULD NEVER BUY ANY LEDGER NANO S OR NANO X.
Its not a mistake on my part. the device sucks and it uses old legacy code making it a relic to the blockchain address implementation. "bc" beginning addresses are invalid on blockchain.com and other web wallets. you literally have to go make a web wallet that uses different address code and then transfer your bitcoin there, then to your nano x. that is so stupid. LEDGER SHOULD BE THE ONE TO CHANGE THEIR ADDRESS ASSOCIATIONS.
Ledger Nano X is garbage. I regret buying it at all. I am so pissed off about this im looking into suing them for not disclosing (misleading marketing and false advertising in a sellers market) that their devices use obsolete address keys making it unrecognizable when attempting to send bitcoin from web wallets online to Nano X hard wallet. In other words web wallets dont recognize by default any hard wallet. THATS WHAT THEY DONT TELL YOU. These things are obsolete!!! or youll have to jump through solar systems to get it to work when a simple implementation would be ledger fixes or uses universal updated addresses that are recognized by both legacy and hard wallet type addresses.
They dont even use updated address protocol.
A TOTAL WASTE OF MY MONEY.

After considerable research and watching several tutorials I went ahead and purchased a Ledger Nano S and Cryptosteel Capsule from Ledger SAS.

While the Ledger Nano S was enroute to me I received at least 3 e-mails from DHL detailing the date and time the parcel would arrive, showing my address and the shipper's identity. The e-mail requested I allow "non-signature" delivery by DHL. [ I declined] I stayed home that entire afternoon to receive the Ledger Nano S but the doorbell never rang. I found out later they just chucked it onto my front porch and left - they didn't even have the courtesy to ring the doorbell. Thanks to DHL's sloppy delivery I have no idea when the package was delivered. E-mails aren't secure and someone could easily have waited for the delivery and switched packages - "The Evil Aunt" - where I would have a device that had been tampered with.

I notified Ledger SAS Customer Service of this poor delivery but received no response.

Finally, as I wanted and needed a hard wallet, I set the device up. The last step in setting the Ledger Nano S up is to connect to "Ledger Live" which authenticates the device to make sure it's not been tampered with. Over a period of about 1 hour I tried several times but couldn't connect to Ledger Live. I kept getting a notice that the Internet was down. The Internet was not down - I checked. I finally gave up.

When I notified Ledger SAS of my wish to return the order for a refund I was advised I would have to pay the return shipping per their Article 6 [buried in their boilerplate that no one sees when ordering] I paid $171.28 for the device and Cryptosteel Capsule.

I got three quotes to return the shipment to Ledger SAS. FedEX $173.91, UPS $179 and DHL $185. It would be cheaper to throw the device and Cryptosteel Capsule away.

Article 6 was created by Ledger SAS to put that financial burden on the purchaser even when their delivery is flawed and the device faulty - and why we're not advised of this when ordering.

Had I known their return policy I would not have ordered their device. I would urge caution to not do business with Ledger SAS if they're going to take no responsibility for either the delivery or product quality.