Ledger Reviews 

I accept that I made a mistake, but Ledger should have warned me before allowing this transaction.
After setting up my Ledger device again with a new recovery phrase, I did not realize that Ledger Wallet was still showing an old Bitcoin account from my previous recovery phrase under the same name.
On June 27, 2026, I used the normal swap functionality to convert WBTC to native BTC. Ledger Wallet automatically directed the BTC to the old “Bitcoin 1” account, which belonged to my previous recovery phrase — a recovery phrase I no longer have.
The BTC was sent to:
bc1q9wewue5njfyghk8twylk2zny6rnuurnzn549u4
TXID:
3fc627b7067cb19fdaebaf8257a748e982ab7dbdf9fc8ad2b2656afa060e4195
The transaction is confirmed on-chain and the 977,035 sats remain unspent.
I only discovered the problem later, when I tried to send BTC to this account again. Ledger Wallet then showed:
“WrongDeviceForAccountRefund: This sending account does not belong to the device you have connected.”
That was when I realized the account belonged to my previous recovery phrase. By then, the swap was already completed and the BTC had been sent to the old account.
The amount is approximately 0.01 BTC. It is not a huge amount, but it was meaningful to me because I regularly set money aside each month to accumulate Bitcoin as long-term savings.
I fully accept that I should have noticed the old account. However, I believe Ledger Wallet should have detected the mismatch and clearly warned me before sending funds to an account belonging to a different recovery phrase.
What concerns me most is that the application can detect this mismatch, as shown by the “WrongDeviceForAccountRefund” error, but apparently did not detect it before the swap payout.
At minimum, I believe the app should have warned me that the destination account belonged to a different recovery phrase, or required confirmation on the Ledger device before proceeding.
This was not a case where I manually copied and confirmed the wrong Bitcoin address. The application itself selected the destination account during the swap.
I have contacted Ledger and requested clarification regarding the swap provider and swap ID, whether the payout address was verified on the device, why the old account remained available, whether Ledger Recover was enabled, and why the transaction still appears as “Pending” despite being confirmed on-chain.
I accept responsibility for my mistake, but I believe Ledger Wallet should have provided an appropriate security warning before that mistake became an irreversible loss. For a hardware wallet company focused on security, I believe this deserves a serious explanation and investigation.

Very disappointing experience overall. I purchased six Ledger devices, and both of the Nano S devices I kept have now developed the same severe display failure despite extremely limited use. Support ultimately offered no meaningful remedy beyond promotions already available to Nano owners. The support process was also frustrating, requiring multiple bot interactions and two human agents after the first chat was interrupted. This experience has significantly reduced my confidence in Ledger products and the company’s willingness to stand behind them.

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RESPONSE TO LEDGER: I already went through your support process and spoke with two human agents. After all of that, the only “solution” offered was the standard Nano owner promotion already available to existing customers. The fact that Ledger has a standing discount specifically for Nano owners also does little to reassure me, as it gives the impression that display/device failures may be a fairly widespread issue. Sending me back to the same support team does not address the problem raised in this review.

Since posting this review, I have switched to Trezor because this experience left me with no confidence in Ledger products or in the company’s willingness to stand behind them.

So if you're looking for a cold wallet, definitely a quality product and interface in those regards. However my one star review comes from the lack of transparency with how billing and accounting is held. Having paid for the recovery service since 2022, I only recently ran into the issue that it would not let me change my subscription type to cancel after finally moving what was left on the cold wallet. Come to find out that it unfortunately wouldn't let me log in and kept me in a vicious Loop of unable to reactivate the account I'm logged into as it wasn't in the system. After contacting customer service, the only options would be to confirm my order confirmation from email which the only one I had was from Amazon or email that apparently wasn't looking for the one that I logged in with and will still locked in with.

All those inconveniences aside my biggest issue is when asked to verify the billing such as cards used to show that I have been paying and willing to provide bank statement showing, the company was little to no help with removing the recurring payment. Therefore if I did not catch this service that I have been paying the base price for or ready to just move on from it, it would have charged me until the end of time theoretically. Of course you can go ahead and order a new card but you shouldn't have to when you contact a company to remove a card from their system knowing you've already verified yourself. They claimed that the account doesn't exist yet I was able to show screenshots that since 2022 was I an active member and was ready to provide banking information showing the initial charges for the recovery account that match that year. Yet was still met with the same two options to either use the order subscription code given or email as if there was any other email I have. So I'd advise if you are going to use their cold wallet double check how you have payment services set up but understand they will not go out of their way to help you resolve your billing issues if your experiences anything like what I experienced. Customer service was polite but ineffective for this issue as it felt just like the standard run around which is disappointing.

Edit on 10SEP26:

Case number for this issue is as follows: Case 00276773

I will respond to that associated email address as I am not confident in using the live agent feature as it would not be a good use of my time after the last experience. Nevertheless, thank you for the response to the initial review. This only further proving the quality customer service that does exist.

My money was stolen from my account. Response from Ledger support: my 24 words password wasnt used, it was ME who sent the money to an account. I find this resolution of the issue super unreasonable since i know my actions, I never send anything anywhere but my own wallet address. I suppose you have security problem if a random person can send anything from my wallet not using my 24 words password-according to you and especially not using the physical flesh. Zero atttempts to broaden investigation except for addressing the complaint to the police. Thanks for the advice

In an attempt to sell my crypto and transfer the funds into my bank account some how the $ have been lost into cyber space.
I`ve attempted to resolve this with ledger but their email address constantly rejects my replies until the case is closed.

I do not recommend this company at all

I am extremely disappointed with Ledger’s support (Your case number: 00225455 ,00224290 ,00224359). I have 20,000 USDT stuck in a wallet address (TVZAvWoqsR17Q2UraHsEZDvet4rhUneJ9D) that Ledger Live no longer recognizes, despite it being visible in my logs previously.

Key issues:
1. My 24-word recovery phrase is correct and was tested multiple times.
2. I provided full technical LOGS showing that Ledger Live recognized the account before, but now fails to link it to the physical device for signing transactions.
3. Following Ledger’s FAQ made the situation worse: after deleting the account to re-add it, the software no longer finds the address during the scan.
4. Total silence from support for weeks.

For a company managing high-value assets, this level of customer service is unacceptable. I need a technician to help me find the specific derivation path or software conflict that is hiding my funds. I have provided all the proof, yet no one helps.

In my previous review, I unnecessarily accused Ledger of stalking and scamming. This accusation should be forwarded to Ledgerpremium. It's a company that pressures people to invest in Bitcoin and the like through them. If you want to leave, they become stalkers. I get calls every day. They're abusing Ledger's good name. I block all the numbers, but they call from a different number every time. Their email address is 'support(@)lpremium.support'. They don't answer, but call you right away to pressure you again. Their website is client.ledgerpremium.com. Their numbers start with +3185208… Don't answer, but block their number and mention cramming. Perhaps Ledger can silence them by using their company name without permission. You've been warned.

Ledger literally in 2026 exposed my names, address, wallet type (as someone who purchased a Ledger from them directly) was lost in a data breach. My Name, address and what hardware wallet I purchased. So I await people at my door with wrenches to rob me. Thank you very much! I am already getting targeted emails and phishing within 2 weeks of the breach. You should be ashamed. Why did you not email me to tell me about this.

Thank you. I already contacted Ledger Support via the official channel and my case is open: #00223297.

I’m following up here because I have not received any meaningful update for some time, and the situation remains unresolved.

The core issue is that the Ledger Live integrated partner (Changelly) has kept the funds under “compliance review” since Dec 2023 with no ETA or final decision, despite full cooperation and document submission.

Could you please confirm that case #00223297 is escalated to the appropriate partner/escalations team, and request from Changelly either:
1) a concrete completion timeframe, or
2) a refund to the original sending address if they cannot conclude the review?

I can provide any additional details privately through the ticket.

Thank you.

Fake support at gmail

“Support at syncledger.my”

Always check the address by forwarding to see who it’s from

I’m trying to get some support for my brother from ledger but it’s hopeless various gmail accounts like ledgercasestream at gmail or support at ledgerteam . Site send fake case replies

What makes this more frustrating is you cannot talk to anyone at ledger and the level of professionalism in this support is minimal.

My advice is stay away from crypto

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UPDATE
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My brother and I have contacted you about changing keys via updates and in so locking us out of his wallet you maintain it dint happen but we sent crypto then again 15 minutes later and then we couldn’t move it from ledger to another make of wallet.

You can notify the company that registered the domains they use they constantly register their domains at the same location. It’s china or Korea but you are not interested in preventing scams better to not use a wallet with ties to china.

Zero customer service.
I own a ledger nano s for 7 years now, used it 10 times and now the background light is barely visible. Its probably designed poorly , maybe on purpose but that i dont know, i just know many people have the low light issue. So i was even willing to pay fo a new one. So i did. But for some reasons they refunded my money and said there is a payment issue, so i wanted to know more details. But then they replied in an standard answer and asked me to write to support, i tried their link and after going through AI answers i wanted to talk to a chat, but they wanted an email address and said i have to fill it in below, buuuuuut there was nothing below😂 see screenshot, maybe an issue for android users but they are really a shitty company...

My Ledger wallet's screen is so dim now that it's not usable anymore. I did online searches and apparently this is "normal" for Ledger wallets and the "fix" is to buy a new Ledger wallet.

On top of my poor experience with my wallet, Ledger also famously got hacked so now I always get spam crypto emails in my inbox because my email address is all over the dark web thanks to their lack of security.

Will not do business with them again no matter what. Don't recommend.

I bought a brand new Ledger Nano S several years ago and never used it. I recently opened the box and tried to set it up, only to experience software and USB connection issues preventing its use. I put in a support ticket over a month ago and only got calls from a spammer saying they were from Ledger Support, saying I first needed to update my Coinbase account. Many months before that, I received dozens of emails from spammers who knew my full name, address, phone number, product purchased, and date. I suspect Ledger was hacked or the information was sold out the back door. Either way, I am very disappointed with Ledger, their website, software, hardware, lack of security, and so-called support. I will now buy another cold storage wallet that works, is secure, and comes with real support if needed.

I have owned 6 of their devices ledger nano and nano x. Out of 6 3 have failed. The quality of the product is extremely poor, whilst they did give me a discount to buy a new one I’d expect a product like this to last several years. They also leaked my email address in a hack. Don’t waste your money look at Trezor and Tangem. No point complaining to them either they simply ignore your unfavourable feedback

I will never do business with a company who you cannot contact. spend 20 minutes with a bot and still nothing. reading other reviews, stay away. hate these chat bots. thanks ledger. absolute sh#te
Update as ledger wants my details.
I have received an email from ledger stating my account has been hacked. I dont have anything saved with ledger as i couldnt get their wallet stick to work. The email i received had my home address on it. It looked genuine but these days you cant tell. So i wanted to email ledger with a screen shot or even forward the email to them to confirm if it was real. You cant email them. there is a support email address within the email i received but if it is a scam, then clicking the link would cause me more issues and problems, so i would rather check directly than clicking links.

These amateurs provided hackers access my personal contact details (telephone, address, and email) and as a direct result of their ineptitude I constantly receive phishing attempts. This company can't even protect their own data so how on earth could you trust their products with yours? This company is, without question, the worst I've ever had the misfortune to buy from. Never again! HUGE MISTAKE!

Responding to reply: It's a pity Ledger wasn't adequately focussed on security back in 2020. For the record I bought directly from Ledger hence it was customers details you comprised, not simply marketing. Why you kept customer details on a system connected to the internet (and thus prone to being hacked) astounds me.

What's more Ledger did not even have the decency to contact your customers and tell them their details had potentially been obtained once aware of said breach. I only discovered it after various scammers reached out to me. Following which I ran a web search and discovered the hack. Ledger simply buried your head in the sand, assumedly hoping it went away. And just because your partners were involved does not change anything. Ledger choose the partner (we didn't have a say) and Ledger failed to do the appropriate level of due diligence on the partners security. This speaks volumes in regard to the care (or lack thereof) you took with our personal data.

How about we leak the names, addresses and telephone numbers of ledger staff onto the dark web? Would you be okay with that? Yes they might not have access to your crypto but you would be exposed to preventable and unnecessary risk for which you had had zero responsibility for.

Bottom line - Ledger failed its customers. Ledger exposed our details to scammers. Ledger failed to proactively inform us as soon as you knew our details had been comprised. As a direct result your customers continue to be targets for scammers and you couldn't really give two hoots. That's the reality. And all of these empty words and 'empathy' don't change that. That's the facts of the matter!

I purchased a Ledger Nano X as a gift, and it failed without ever being used—no assets loaded onto it.

The issue? A known battery fault that Ledger refuses to properly address outside their standard warranty period. Their customer support was dismissive, offering nothing more than a discount for a replacement of their already faulty product.

(UPDATE) Read LEDGER's response below - Please contact support for assistance. I reached out to them (again) and they said, NOPE our policy is the same. So don't place any weight to their token comments below.

A company that claims to be a global leader in crypto security should stand behind its products, especially when flaws are widely acknowledged. Instead, Ledger hides behind weak policies and poor management decisions. I’ll never buy or recommend Ledger again, and I’ll make sure others in the crypto community know to avoid them too.

I spent over a week talking to Ledger support (ticket# Ledger Support - Case 00087750), only to be told "to bad, these are our policies".

If these were cars, they would all be recalled, repaired or replaced.

Not only have I been affected by their customer data breach, but now I have to deal with being shipped products with a known fault which are inoperable and low/no customer support.

Look elsewhere for reliability—Ledger has lost all credibility. I’ve switched to Tangem.

So easy to use in comparison and as it doesn’t have a battery (with a known battery issue such as a Ledger) and it also comes with a 25-year warranty.

Since buying a Tangem 3 card pack for myself and setting it up, I’ve bought 4 more (3 card packs) for my kids.

Shame Ledger doesn’t stand behind their faulty products. I suppose it’s a win for Tangem though.

This response is directed to the person who responded to me regarding my complain about the crypto ledger.us. I appreciate your response. With my greatest respect to you Sir/Madam I just need to know as you people being ORIGINAL ledger crypto wallet what steps are you guys taking about some scammers going arround using your company name to scam us.
Every one who uses crypto knows the name ledger and we are mostly aware that there are diff ledgers under your umbrella. !!!

My question is since y'all have came to know that there is a scamming platform calling themselves crypto ledger us. What are y'all doing about it. I personally think y'all shouldn't just let this slide it's not fair to us as consumers .

I will be greatful if you can respond to this email thru this platform because I can guarantee that there are so many people that have been the victims of this scamming platform .
As I said previously the email address of the scammer that works for the said platform her name is Denise. Should you need more info about her kindly email me directly.

Kind regards

Zinhle

Bought a brand new Ledger just over 2 years ago. No issues at all until this past summer. I noticed it wouldn't hold a charge as well as before.. Fast forward to yesterday and the device won't even turn on. I contacted customer care, only to find out "unfortunately this is outside the warranty window." Funny thing how it starts malfunctioning shortly after warranty window ends. I did get an offer for 50 EUR off my next purchase though... So I can find myself back here in the same boat with their faulty hardware again I suppose? On top of that I can't use the discount with the Black Friday sales... Please be sure to check other companies when purchasing a cold wallet, as Ledger isn't reputable.

P.S. Don't give me the generic "Hello Dylan, thank you for sharing your feedback. We want to assure you that we're here to help. For the best support and to address your concerns effectively, we encourage you to reach out directly to our dedicated team via support.ledger.com.

We truly appreciate your patience and cooperation, and we're committed to resolving your issue promptly!"

As I have already done this and you clearly stated what you were going to do. Don't try and save face on here pretending you want to help.

Ledger has been hacked, my contact infoincluding my phone number address and email has been sold to scammers and now I have multiple scam calls and emails. AVOID LEDGER AT ALL COSTS. Im thinking of moving due to my current address being leak.