How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
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Review summary
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Reviews shaping this summary
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
I have recently switched to Leep Utilities and the service from both Gemma and Mike has been extremely helpful in getting everything set up. Highly Recommend. Great at explaining everything clearly.
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Amending my review
I have recently reviewed Leep and was impressed by their swift customer service and “resolving” an issue I had.
I am now amending my review. For context I live in a 1 bedroom flat.
I have lived there since November and they estimate that I have used nearly £500 in water since then.
I regret to inform them that I do not have an Olympic swimming pool in my front room and I do not shower for 17 hours at a time. My water consumption has to be limited to a degree as it all runs through a water softener system, that only stores so much water at a time.
Not long after my first issue had been “resolved”, I received an email that my direct debit would have to be tripled…
I emailed them with meter readings to try and work out why this figure was so high, and from my calculations, I’m using around £30 a month on water.
They have since tried to bill me £280 today, as well as £174 in February, which I paid.
I phoned today to enquire on where they are getting these numbers from and it turns out that they “estimated” my meter reading when I first moved in and cannot change it unless I give them the meter reading from November…
When I moved in, I was told that meter readings were submitted and taken care of, I live in a block of flats and the water meters are actually located in a service tunnel that I was unaware of, so I did not take my own meter reading until January when I was told about the location of this meter.
Now, unfortunately because I cannot travel back in time to November, I apparently have to trust their estimation and just pay it.
July 29, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience has become frustrating after your initial positive interaction with us.
We understand how concerning it must be to receive bills that don’t appear to reflect your actual water usage, and we appreciate you providing meter readings and additional information to help us investigate. We aim to ensure that accounts are billed accurately, and we’re sorry that this situation has caused you uncertainty.
We’d like the opportunity to look into this further and review the details of your account, including the estimated meter reading and the information provided. If you haven’t already done so, please contact our customer service team with your account details so we can investigate and work towards a resolution.
Thank you again for bringing this to our attention, and we appreciate your patience while we look into the matter.
Kind regards
Kelly
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I contacted customer services regarding…
I contacted customer services regarding an issue with the incorrect registration of my meter. Muhammad handled my call professionally and courteously, listened to my concerns, and registered my issue. I am now waiting for the matter to be resolved.
July 27, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Borys
Thank you for taking the time to leave us a review. We're pleased to hear that Muhammad handled your call professionally and courteously, listened to your concerns, and was able to register your issue.
We appreciate your patience while this matter is being resolved, and we hope to have everything sorted for you as quickly as possible. We'll be sure to pass your kind feedback on to Muhammad. Thank you again for your review.
Have a great evening!
Kelly
First contact with Leep and professionally handled by Jade
This was my first contact with Leep and I was pleasantly surprised by the way Jade professionally handled my questions. Registering was a very straightforward process and questions were handled in a clear, polite and easy to understand way.
July 28, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Paul
Thank you for your wonderful review! We're delighted to hear that your first experience with us was such a positive one. It's great to know that Jade handled your questions professionally and made the registration process straightforward, with clear, polite, and easy-to-understand support.
We'll be sure to pass your kind feedback on to Jade. Thank you for taking the time to share your experience, and we look forward to continuing to support you.
Have a great evening!
Kelly
Muhammad was very helpful
Muhammad was very helpful, patient, and professional throughout the process. They clearly explained everything, addressed my concerns, and resolved my water bill issue efficiently. I really appreciated their friendly attitude and excellent customer service. Thank you for your support!
July 28, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Hari
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Muhammad was helpful, patient, and professional throughout the process. It's great to know he took the time to explain everything clearly, address your concerns, and resolve your water bill issue efficiently.
We'll be sure to share your kind feedback with Muhammad. Thank you again for your support—we really appreciate it!
Have a great evening!
Kelly
Muhammad was really helpful and…
Muhammad was really helpful and efficient which allowed the process to be very smooth for me. Appreciate it a lot!
July 27, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Marvin
Thank you for your wonderful review! We're so pleased to hear that Muhammad was helpful and efficient, making the process smooth and straightforward for you. We'll be sure to pass your kind words on to him.
Have a great evening!
Kelly
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I would like to give a 5-star review to…
I would like to give a 5-star review to Gemma. After having a very disappointing experience with one of her colleagues previously, Gemma completely turned things around.
She was kind, polite, patient, and incredibly efficient. She resolve my issues successfully and she made the whole process stress-free.
Excellent customer service like Gemma’s is becoming increasingly rare, and she is a real credit to your team. Her hard work, professionalism, and dedication deserve to be recognised. I truly hope she receives a bonus or some form of recognition for the outstanding service she provides.
Thank you, Gemma, for restoring my confidence and delivering such an exceptional customer experience.
July 27, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Diane
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that Gemma was able to turn your experience around and provide the kind, patient, and efficient service you deserved.
It's wonderful to know that she resolved your issues and made the process as stress-free as possible. Your comments about her professionalism, dedication, and the positive impact she had on your experience mean a great deal. We'll make sure your feedback is shared with Gemma and her manager, as recognition like this is always appreciated.
Thank you again for your kind words and for giving us the opportunity to restore your confidence. We truly value your feedback
Have a great evening!
Kelly
The staff Gemma was polite and was able…
The staff Gemma was polite and was able to manage the enquiries act accordingly.
July 24, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Sharon
Thank you for taking the time to leave us a review. We're so pleased to hear that Gemma was polite and able to handle your enquiry efficiently. We'll be sure to pass your kind feedback on to her. We really appreciate your support.
Have a great evening!
Kelly
Excellent customer service
Excellent customer service, easy online account to use
Thank you
July 24, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Kerry
Thank you for your lovely review! We're so pleased to hear you found our customer service excellent with Gemma and that our online account was easy to use. We really appreciate your feedback and are glad we could make managing your account straightforward.
Have a great evening!
Kelly
Reply from Leep Utilities
Good afternoon Sue
Thank you for your kind words! We're delighted to hear you had a great experience with our Deb. We appreciate your feedback and look forward to serving you again!
Have a great evening !
Kelly
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Reply from Leep Utilities
Good morning Lizzy
Thank you for your kind words! We're so pleased to hear you received good customer service. We appreciate your feedback and look forward to assisting you again in the future.
Have a great day!
Kelly
Great understanding people
Great understanding people. Special thanks to Mohammed for explaining all the final steps before my move out and putting a payment plan into motion.
July 22, 2026
Unprompted review
Reply from Leep Utilities
Good morning Mayyada
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience. We'll be sure to pass on your special thanks to Muhammed for clearly explaining the final steps before your move-out and helping to arrange a payment plan. We wish you all the best in your new home!
Have a great day!
Kelly
I have got a big estimated Bills and…
I have got a big estimated Bills and the manager Joanna is amazing, she kindly sorted out with good understanding of my difficulties.
July 20, 2026
Unprompted review
Reply from Leep Utilities
Good morning Rose
Thank you for taking the time to share your feedback. We're sorry to hear about the concern with your estimated bill, but we're delighted that Joanna was able to help. She always strives to support our customers with kindness, understanding, and professionalism, and we're pleased she was able to resolve the issue for you. We'll be sure to pass your kind words on to Joanna. Thank you for choosing us.
Have a great day!
Kelly
Deborah was polite and helpful
Quick pick up time. Deborah took my call this morning and was very helpful, polite and efficient. I am pleasantly surprised with my experience calling Leep utilities. Deborah thoroughly explained the process of closing my account as I am moving out.
Great customer service!
July 21, 2026
Unprompted review
Reply from Leep Utilities
Good morning Georgia
Thank you for your wonderful feedback! We're delighted to hear that Deborah provided such a helpful, polite, and efficient service. It's great to know she made the process of closing your account clear and straightforward during your move. We'll be sure to share your kind words with Deborah—they'll mean a lot to her. We appreciate you taking the time to leave a review and wish you all the best in your new home.
Have a great day!
Kelly
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Excellent Customer Service
Jade was very lovely and polite. I was confused with my water reader, but she brought clarity and assisted me further with other matters as well! Thank you Jade
July 20, 2026
Unprompted review
Reply from Leep Utilities
Good evening Tasmin
Thank you so much for your kind feedback! We're delighted to hear that Jade was able to bring clarity to your water meter query and assist you with your other questions as well. We'll be sure to pass your lovely comments on to her. We really appreciate you taking the time to share your experience! 😊
Have a great week!
Kelly
Hannah was exceptional
Hannah was very helpful and sorted out my issue very quickly, professionally and politely....GIVE HER A RAISE!
July 17, 2026
Unprompted review
Reply from Leep Utilities
Good morning Adnan
Thank you so much for your kind words! We're delighted to hear that Hannah was able to resolve your issue quickly while providing such professional and friendly service. We'll be sure to pass your wonderful feedback on to her—it will mean a lot. And we'll definitely share your "give her a raise!" comment with the team too. Thanks again for taking the time to leave such a great review!
Have a great day!
Kelly
It was my first interaction with Leep…
It was my first interaction with Leep Utilities and I have to say Hannah was fantastic. She was warm and friendly and very patient with setting up my new account and direct debit.
July 16, 2026
Unprompted review
Reply from Leep Utilities
Good morning Eliza
Thank you so much for your kind words! We're delighted to hear that your first experience with Leep Utilities was such a positive one. Hannah will be thrilled to know that her warm, friendly, and patient approach made setting up your new account and direct debit so easy. We really appreciate you taking the time to share your feedback, and we're delighted to have you as a customer. Welcome to Leep Utilities!
Have a great day!
Kelly
Spoke to Jade on the phone today to set…
Spoke to Jade on the phone today to set up an account, so easy and completed very quickly. Very efficient and professional service took just over 7 minutes. Same service with British Gas on the prior call took 32 minutes.
July 16, 2026
Unprompted review
Reply from Leep Utilities
Good morning John
Thank you for taking the time to share your feedback! We're so pleased to hear that Jade made setting up your account quick and straightforward. Providing an efficient, professional service is what we strive for, and it's great to know we could get everything sorted for you in just over seven minutes. We'll be sure to pass your kind words on to Jade. Welcome to Leep Utilities, and thank you for choosing us!
Have a great day!
Kelly
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So easy to deal with
So easy to deal with - spoke to Deborah on the phone today and she was fantastic. Everything is sorted so quickly and you are fully informed for all decisions to be made. Really happy with the company and the website too, very easy to see all of your information and to add readings.
July 16, 2026
Unprompted review
Reply from Leep Utilities
Hello Laura
Thank you so much for your wonderful feedback! We're delighted to hear that Deborah provided such fantastic service and made the process easy and straightforward for you. It's great to know you found everything was handled quickly, that you felt well informed throughout, and that you're enjoying using our website to manage your account. We really appreciate you taking the time to share your experience and look forward to continuing to help whenever you need us.
Have a great evening!
Kelly
First time of being in touch with Leep…
First time of being in touch with Leep very helpful and sorted my question.
July 15, 2026
Unprompted review
Reply from Leep Utilities
Good morning Ian
Thank you for your lovely review! We're delighted to hear that your first experience with Leep was a positive one and that Gemma was able to answer your question and provide helpful support. We really appreciate your feedback and look forward to assisting you again in the future.
Have a great day!
Kelly
the staff was supportive and was able…
the staff was supportive and was able to help
July 15, 2026
Unprompted review
Reply from Leep Utilities
Good morning John
Thank you for your kind review! We're so pleased to hear that our Will was supportive and able to help. We truly appreciate your feedback and look forward to welcoming you again in the future.
Have a great day!
Kelly
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