How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude... See more
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke to Michelle today
I spoke to Michelle today.
She was kind, helpful and listened.
A credit to your company.
March 23, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Michelle was kind, helpful, and attentive during your call. It’s wonderful to know she made such a positive impression — we’ll be sure to pass your kind words on to her.
Enjoy your day
Jo
Advertisement
Spoke with Deborah today at Leep
Spoke with Deborah today at Leep - have been paying my water for 12 months on a new build apartment via Southern Water until being told yesterday I should have been paying Leep instead - not happy with SW however Deborah was fantastic, dealt with the issue, put my mind at rest and set the account up with a minimum of fuss and explained things in a simple and helpful way - in a time of generally rubbish customer service it was fantastic to get someone who proved decent customer service still exists :-)
March 20, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you so much for your feedback. We’re sorry to hear about the initial confusion, but we’re really pleased that Deborah was able to step in, resolve everything, and make the process straightforward and stress-free for you.
It’s wonderful to hear that her clear explanations and supportive approach made a difference — especially in a situation like this. We’ll be sure to share your kind words with her, they will mean a lot.
Enjoy your day
Jo
Excellent Service given to me today by…
Excellent Service given to me today by Jessica. Jessica was very efficient, knowledgeable and extremely professional. Answered all off my questions regarding my up and coming Bill. Would recommend Leep as your Water Supplier. I have been with them over the past several years. Wouldn't change.Extremely Happy.Thank you Jessica
March 19, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you so much for your kind and detailed feedback. We’re thrilled to hear that Jessica was efficient, knowledgeable, and professional in helping you with your upcoming bill.
It’s fantastic to know you’ve been a happy customer for several years and would recommend us — that truly means a great deal. We’ll make sure Jessica sees your lovely comments.
Enjoy your day
Jo
Customer Service Rep Deborah
I recently moved into a flat that uses Leep Utilities and signed up for a new account with Deborah today. She was very helpful in setting up the account for me and giving me an overview of the monthly costs, direct debit scheme and gaining information from the online account.
March 18, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for taking the time to share your feedback. We’re delighted to hear that Deborah was very helpful in setting up your new account and clearly explaining your monthly costs, Direct Debit, and how to use your online account. We truly appreciate your kind comments and will be sure to pass them on to her.
Enjoy your day
Jo
Amazing place Mark 110% one of best…
Amazing place Mark 110% one of best trainers around extremelly pleased would recomend 100%
March 17, 2026
Unprompted review
Reply from Leep Utilities
Good morning Jose
Thank you so much for the amazing feedback! We’re thrilled to hear you’re extremely pleased and that Mark made such a great impression. Your recommendation means a lot to us!
Have a great day
Kelly
Advertisement
The person who talk to me was nice and…
The person who talk to me was nice and assisted me with respect and answered all the questions I had. Thank you so much.
March 17, 2026
Unprompted review
Reply from Leep Utilities
Good morning Tharika
Thank you for your kind feedback! We’re glad to hear that you had a positive experience with Noah and that all your questions were answered. We appreciate you taking the time to share this.
Have a great day
Kelly
Great communication and explanation
Spoke to Will who sorted me out quickly
March 16, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for sharing your experience. We’re delighted to hear that Will was able to help you promptly and get everything sorted quickly. Your feedback is greatly appreciated.
Enjoy your day
Jo
Called today and spoke to Mike who was…
Called today and spoke to Mike who was super helpful and friendly, sorted my bill out and issued my refund with no hassle
March 16, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Sophie
Thank you for your kind review! We're really pleased to hear that Mike was able to help resolve your bill and arrange your refund quickly and smoothly. We'll be sure to pass on your lovely feedback to him. If you need anything else in the future, please don’t hesitate to get in touch!
Have a great evening
Kelly
Fabulous service
A lovely, helpful lady, sorted my refund & direct debit out very quickly.
March 16, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Theresa
Thank you for your lovely feedback! We're so pleased to hear that Michelle was able to help you quickly sort out your refund and direct debit. We'll be sure to pass on your kind words. If you need any further assistance, we're always here to help!
Have a great evening
Kelly
Advertisement
Spoke to Sem
Spoke to Sem, wonderful customer service as a new customer.
March 13, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Sem provided wonderful customer service and helped make your experience as a new customer a positive one. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
Don't use electric throw from LEAP
I was given a heated throw. It burnt me and I can hardly move my legs and back and now I've got rheumatic pain all over! I was super fit before using it and had just done a sports class! Also I was told the heated throw would be good for my pet which I googled and it is dangerous for them! I was told that my storage heaters are good. They cost £20 per night and my relatives boss threw them out of a property in 1970s! I have not been given a washer like what is advertised on Leap website either!
March 8, 2026
Unprompted review
Reply from Leep Utilities
Good morning Clare,
I’m sorry to hear about your experience. I just wanted to check whether you may have the correct company, as we are Leep Utilities and we do not supply heated blankets or heated throws.
Kind regards
Kelly
Michelle was very helpful and…
Michelle was very helpful and accommodating. She explained things in a way that were straight forward and not overwhelming
March 9, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Angellinas
Thank you for your kind feedback! We're so glad to hear that Michelle was helpful and accommodating, and that she explained everything in a clear and straightforward way without making it overwhelming. We'll be sure to pass along your compliments to her. Your feedback means a lot to us! 😊
Have a great evening
Kelly
I had a worrying issue with my bill
I had a worrying issue with my bill. Mike was able to re-assure me and helped to deal with the issue immediately.
March 9, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Robert
Thank you for your feedback. We're glad Mike was able to reassure you and help resolve the issue with your bill right away. It's great to hear he was able to address your concern promptly and provide the support you needed.
Have a great evening
Kelly
Advertisement
Easy to connect with customer service
Easy to connect with customer service. Very helpful in nailing down closure of account and payment settlement.
March 9, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Mr Rasalawala
Thank you for your kind feedback! We're glad to hear that your call with Gemma was helpful in assisting you with closing your account and settling the payment. We appreciate you taking the time to share your experience and wish you all the best going forward. 😊
Have a great day
Kelly
Great experience speaking with Mike!
Great experience speaking with Mike!
March 6, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for sharing your experience. We’re so pleased to hear that you had a great interaction with Mike. Your feedback is greatly appreciated, and we’ll be sure to pass your kind words on to him.
Enjoy your day
Jo
The guy was amazing
The guy was amazing. His response was quick and he solved my issue
March 6, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback! We’re glad your issue was resolved quickly and that you had such a positive experience.
Enjoy your day
Jo
Reply from Leep Utilities
Good afternoon Fiona
Thanks for the review! I’m really glad your experience with Noah felt straightforward and easy to follow.
Have a great weekend
Kelly
Advertisement
Amazing service
Amazing service, super helpful and cheery, answered all my questions, was very happy with my treatment.
March 4, 2026
Unprompted review
Reply from Leep Utilities
Good morning
Thank you so much for your kind words! 😊 We’re really glad to hear you had such a positive experience. It’s great to know our team was helpful, cheerful, and able to answer all your questions. We’re delighted you were happy with your treatment and truly appreciate you taking the time to share your feedback. We look forward to speaking to you again! 🌟
A longish wait on the telephone (15…
A longish wait on the telephone (15 minutes) but my query adequately and thoroughly answered
March 3, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Dr Kitty Campion
Thank you for your feedback.
We appreciate you taking the time to share your experience. While we’re sorry you experienced a wait of around 15 minutes, we’re pleased to hear that your query was answered with Will thoroughly and to your satisfaction once connected.
Your comments are valuable and help us continue to improve our service levels. If there is anything further we can assist you with, please do not hesitate to get in touch.
Have a great evening
Kelly
Michelle listened to what I had to…
Michelle listened to what I had to say.very helpful and understanding I would call her anytime for advice
March 2, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Veronica
Thank you so much for your kind words! We’re so glad to hear that Michelle was helpful and understanding. She truly cares about the people she works with, and your feedback means a lot
Have a great evening
Kelly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.