Leisure Lakes Bikes - Wolverhampton Reviews 

188
TrustScore 5 out of 5

4.8

GO Outdoors, Eagle Street 2, Mitre Retail Park, WV2 2AQ Wolverhampton, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always helpful and friendly. I went to their Wolverhampton store, having purchased several items from them previously. On this Occassion, they helped me out when I needed my stem sorted on my MTB and... See more

Company replied

Rated 5 out of 5 stars

Superb Service. Ordered the bike on Wednesday and delivered on Friday. Contacted by the office quickly after tge order to ensure it was out on the next pick up. Original date was a week ahead whe... See more

Rated 5 out of 5 stars

From the initial chat about what eMtb would be best through to the collection of the TREK Powerfly the staff have been the best I have known. Their level of knowledge and attention to detail has been... See more

Rated 5 out of 5 stars

Every member of staff I dealt with were fantastic knowledgeable helpful friendly Carl who initially helped me was great and when ever I called to speak to the team about some additional add on pa... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

  • GO Outdoors, Eagle Street 2, Mitre Retail Park, WV2 2AQ, Wolverhampton, England, United Kingdom

  • 01902 716 786

4.8

Excellent

TrustScore 5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(188)

1,330 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer Service

Excellent customer Service - my son had asked for a specific bike that he was paying for part from his birthday and saved money, so when he eventually got to order he was so excited; I then had a call from Leisure Lakes Bikes who advised the bike he had ordered was no longer in stock like it had said on website. Their next advice was that due to it being their fault, they were going to provide the newer version of the bike at no extra cost. Can you imagine, my son was absolutely over the moon at the news and it very easily could have been the complete opposite had they not offered the compensatory newer version of the bike. I would definitely go back to Leisure lakes bikes with the trust they are a company with stance to hold up to doing what they say they are going to do. They even provided photos of the built bike when it was ready to collect. Well done Leisure Lake Bikes, I will definitely be returning for our new bikes in the summer. Thank you

March 23, 2024
Rated 1 out of 5 stars

No loyalty to returning customers

No loyalty to returning customers. Had a few issues that were minor and they turned it into a big thing. West Bromwich stay away from

January 13, 2024
Leisure Lakes Bikes - Wolverhampton logo

Reply from Leisure Lakes Bikes - Wolverhampton

Hey Pablo,

Thank you for your second review, I can see we replied in regards to the issues you had.

https://www.leisurelakesbikes.com/pages/contact/

Rated 5 out of 5 stars

Excellent

My 1st purchase from here and it won't be my last. Nothing was too much trouble and all my questions were answered completely and professionally. I know if I have any questions or problems about my purchase in the future I only have to give them a ring. Highly recommended.

January 8, 2024
Rated 5 out of 5 stars

Quick & Efficient

Ordered bike Christmas Eve on website. Collected bike the day after Boxing Day. Very straight forward and efficient collection of the bike with no hassle. Bike ready when they said it would be which was only a few days after I ordered it, and I got a call to say it was ready.

December 26, 2023
Rated 5 out of 5 stars

Cannondale Moterro carbon LT2

Cannondale Moterro carbon LT2 Bought at Leisure lakes bikes. Great service by the store and a great price. The only thing I can fault about the bike is the downgraded brakes, otherwise really happy.

December 26, 2023
Rated 5 out of 5 stars

Orbea Occam H20 LT

Easy company to deal with, all staff I dealt with were very knowledgeable.
Price of MTB was very competitive.
Bike was pdi'd before collection and a free 6 weeks service/check over offered.

December 8, 2023
Rated 5 out of 5 stars

Excellent customer service

Extremely helpful, friendly and informative. With no clue about e-bikes their customer services skills were excellent and advice was brilliant. They took the time explaining options with regards to bike spec that suited my size.

December 13, 2023
Rated 5 out of 5 stars

Excellent customer service

Picked up a new bike today. Ran into a snag with the bike which was going to be expensive to get around. Staff there totally sorted us out even though they did not have to. Cannot recommend highly enough!

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t be happier

Couldn’t be more happier with my new bike. Kerrie went up and beyond to help me get the right bike.
Very good experience and everyone in the shop were very friendly. Would 100% recommend anyone to go get a bike or bike bits from them and I will definitely use them again.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Very helpful and friendly bunch. Helped sort a frame warranty for me. Couldnt be more grateful for their help and the workshop staff did a great job of building up my new frame.
Top notch customer service 👍👍

October 31, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look