Leisure Lakes Bikes Reviews 

8,583
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,353 reviews, reviewers overwhelmingly had a great experience with this company, frequently mentioning how pleased they are with their purchases. Customers consistently praise the helpful and knowledgeable staff members who go out of their way to provide excellent advice and support. Shoppers also deeply appreciate the fast delivery times, secure packaging, and very competitive pricing available across the entire store. Some reviewers were not happy with delayed shipping or slow dispatch times that negatively affected their scheduled delivery plans. A few other people also felt that bike assembly or store servicing fell short, noting loose components, gear problems, or difficult staff interactions.

What people talk about most

Product

Clients share positive opinions on product quality, praising items such as the comfortable mountain biking... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt dispatch times... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable staff who provide great advice.... See more

Price

Reviewers highlight positive aspects of price, noting that products are consistently offered at very... See more

Staff

People report positive experiences with staff, highlighting their exceptional helpfulness and deep product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great pair of Specialized Mountain biking shoes. Found these online at Leisure Lakes Bikes at a very competitive price so decided to buy. Dispatched and delivered in a couple of days. Nicely packaged.... See more

Rated 5 out of 5 stars

Team allways very helpful with any questions , which i reeled of about 12 to Luke and what he couldn’t answer he asked another team member . the store is well stocked but not to cramped . This visit w... See more

Rated 5 out of 5 stars

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more

Rated 5 out of 5 stars

Great experience from start to finish. Bought online but spoke to customer service, store and workshop all were really helpful. The bike came from Nottingham and the workshop guys kept me inform... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,583)

1,342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service!

When collecting the bike the young lad helped swap the pedals over for me and set up my suspension for my weight. Great service!

July 9, 2026
Rated 5 out of 5 stars

Leisure lakes Coventry is a brilliant…

Leisure lakes Coventry is a brilliant bike shop, great stock but also willing to order stuff you need at a competitive price.
The staff are fantastic, highly knowledgeable and super friendly making it my 1st choice for bike shop

June 30, 2026
Rated 5 out of 5 stars

Amazing

Amazing, very speedy delivery very reliable and the helmet absolutely amazing.

June 30, 2026
Rated 4 out of 5 stars

Ordered a cube balance bike for my…

Ordered a cube balance bike for my grandson which looked great on the page and had great reviews .I looked on a few sites but decided to order the cube bike from here as it had good reviews . Order came quickly the bike was great for my grandson and great quality , only disappointment was that the bike colour was not what I had ordered for him but he loved the bike anyway .

June 22, 2026
Rated 3 out of 5 stars

Easy to deal with but a little let down.

Easy to deal with and pleasant staff.
Had to travel over an hour to get my bike which is fine.
Once I got it home it just didn’t feel right. The gears seemed clunky, breaks a little weak and just a bit loose all together.

Took the bike directly to Trek and they confirmed it wasn’t set up correctly, nothing was torqued to spec, breaks weren’t set up correctly, nor the gears.
This was a little disappointing, but all is well now and I’m happy with the bike.

I don’t think I’d use this branch for servicing based off this encounter unfortunately.

June 22, 2026
Rated 4 out of 5 stars

All good, but missing email notifications

Good quality, competitive prices.
The only thing that was frustrating is that there was no email notification that the parcel had arrived to the post office. I only discovered it in two days by checking the tracking number.

June 28, 2026
Rated 5 out of 5 stars

Fantastic pre sales and post sales service

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycling. Big shout out for Andy, Cameron and the other guy who very simply explained how I could improve my cycling.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional company.

Supper quality and service.
Only time will tell about durability so as to match the price.
I am very confident that every single item they sell will easily exceed expectations.
Keep up the great work.
Also, sizing is second to none.
11/10

June 27, 2026

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