Ordered £500+ of lighting equipment on 8 March. Paid in full by credit card immediately. Dispatch was promised in 3–15 working days. After 17 working days - nothing. No shipping, no tracking, no e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having bought several flashes and a receiver we have been absolutely delighted with your customer service and after sales service also, most especially from Laura who has been so helpful each and ever... See more
I recently bought a couple of flash heads from Lencarta which arrived promptly. Sadly on the first outing a gust of wind caught one, invoked Sir Isaac Newton and it hit the ground causing damage. The... See more
Company replied
Such quick turnaround from ordering to delivery. Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working d... See more
Company replied
Company details
Written by the company
Lencarta is a well established, Award-Winning British company that has specialised in Photography Lighting Equipment and Consumer Electronics for well over a decade. Founded in 2006, we have utilised our experience, expertise and commitment to create one of the leading official distributors, repair and support centres in the UK for Godox, FeiyuTech, Visico and many more.
Contact info
Unit 3a Mohair Mills, BD3 9TR, Bradford, United Kingdom
- 01274678842
- support@lencarta.com
- www.lencarta.com
4.5
Excellent
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery for the items ordered
Prompt delivery for the items ordered. Well packed too.
July 23, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a great review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Advertisement
Happy with my purchase and the advice I…
Happy with my purchase and the advice I was given prior to purchasing. Quick delivery. All good.
July 9, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great service from start to finish
Great service from start to finish - helped out with my initial enquiries over chat and then exceeded the delivery time which was very helpful.
July 29, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a great review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great service
Needed to upgrade firmware on Godox v860ii nikon speedlite. Couldn’t do what should be a 2 min job on my pc. Sent to Lencarta 3 day turnaround upgraded to v1.9 ttl now works on my z8, note in box “no charge as 2 min job” Thank you !
July 29, 2023
Unprompted review
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Advertisement
The item was what I was looking for…
The item was what I was looking for long.
Fast delivery
Very Professional
July 12, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Great prices and quick delivery
Great prices and quick delivery. Products are first class
July 12, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Delivered in two days
Delivered in two days. Emailed when it was despatched and delivered next day, securely packaged.
July 4, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Web site easy to navigate
Web site easy to navigate, information easy to read.
Payment process easy to use
July 12, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Advertisement
Order arrived very quickly
July 2, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Excellent product range
Excellent product range, competitive pricing and top notch customer service coupled with rapid fulfilment
June 29, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Recently ordered two godox ad300 light…
Recently ordered two godox ad300 light , delivery arrived the very next day and nicely packaged. Highly recommend
June 27, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Advertisement
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Dishonest service
Purchased from Lencarta an AD100pro, which arrived in good time. Few months down the line, the flash went blank and did not turn on. I posted the flash back to Lencarta and they returned it working; but it only lasted for an hour or so, before failing again. I called back to complain and a brand new unit was promised in writing (I have the transcript as evidence). So, I sent my faulty unit back to Lencarta awaiting the arrival of a brand new unit. When the ‘brand new’ unit arrived, it was my old one, but fixed. I call the service team and spoke to the same person again saying that a mistake had occurred as I was promised in writing a brand new flash. He said that he will send me a brand new unit and I should post the one I had back to them. When I posted the unit, I called to give them the tracking number and confirm the brand new unit was on its way, which they confirmed with a positive ‘yes, it is a brand new unit’. Soon after, the ‘brand new’ unit arrived but was a refurbished unit as it had a hairline mark on the screen. I did not call to complain, because at this point, I was convinced Lencarta was doing this on purpose. I would have appreciated some basic respect, honesty, and integrity in their transaction. Poor manners do not win customers over.
June 22, 2023
Unprompted review
Reply from Lencarta Ltd
Hi there,
We apologise sincerely for any confusion caused by your experience with us. We have replaced your AD100 the first and second time with brand new units each time. Both times of which you could not take a picture of the hairline scratch as indicated and both times we received these back with no faults or hairline scratches. We do sincerely apologise that Godox no longer provide sealing on the screens of these products in order to reduce plastic waste.
We have been polite and transparent in every conversation and we wholeheartedly apologise that you have been disappointed by this transaction.
Kind Regards,
Customer Experience Team.
Amazing company, I can't fault!
I've purchased from Lencarta twice now and can't fault them! Orders are processed and dispatched super speedy and delivered quickly even with standard shipping!
June 17, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Well packed and as expected
Item was out of stock but was delivered within circa 2 weeks. It was well packed and as I expected.
May 22, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for leaving us a great review, we really appreciate it!
We are sorry for the delay in this product but we are glad that you are happy with the product.
Please reach out to us if we can help with anything further!
Kind Regards,
The Lencarta Customer Experience Team.
Advertisement
very helpful advisor on the chat
very helpful advisor on the chat; express delivery and excellent product :)
May 29, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
the best price available and ultra fast…
the best price available and ultra fast delivery. What could be better?
June 4, 2023
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.