Ordered £500+ of lighting equipment on 8 March. Paid in full by credit card immediately. Dispatch was promised in 3–15 working days. After 17 working days - nothing. No shipping, no tracking, no e... See more
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See what reviewers are saying
Having bought several flashes and a receiver we have been absolutely delighted with your customer service and after sales service also, most especially from Laura who has been so helpful each and ever... See more
I recently bought a couple of flash heads from Lencarta which arrived promptly. Sadly on the first outing a gust of wind caught one, invoked Sir Isaac Newton and it hit the ground causing damage. The... See more
Company replied
Such quick turnaround from ordering to delivery. Ordered a Neewer Pro 660 rgb light panel for use in club photography at an absolute bargain of a price in the sale. And it arrived next working d... See more
Company replied
Company details
Written by the company
Lencarta is a well established, Award-Winning British company that has specialised in Photography Lighting Equipment and Consumer Electronics for well over a decade. Founded in 2006, we have utilised our experience, expertise and commitment to create one of the leading official distributors, repair and support centres in the UK for Godox, FeiyuTech, Visico and many more.
Contact info
Unit 3a Mohair Mills, BD3 9TR, Bradford, United Kingdom
- 01274678842
- support@lencarta.com
- www.lencarta.com
4.5
Excellent
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Quite rapid delivery (delayed by a Bank…
Quite rapid delivery (delayed by a Bank Holiday) but pretty quick.
August 27, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
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Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Lencarta the best 100%
Always in time delivery always very responsive customer service,thanks
August 7, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
shed some light.
The usual quality service from Lencarta, its my first port of call when looking my photography gear.
August 1, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
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Same as usual 100% perfect, thank you :)
July 31, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Delivery date issues
I recently had a very disappointing experience with my order from this website. The shipping time was inaccurately listed when I placed my order. I only discovered the discrepancy when I contacted customer service a week later, as I hadn't received any tracking number. They assured me that the product would arrive on time. This promise was reiterated shortly before the expected delivery date. However, the product still did not arrive on time, which caused me significant extra costs as I had to source the item elsewhere for my work. Had they been honest about the delay from the beginning, I would have purchased the product from another supplier. Although they promised some compensation for the inconvenience, I have not received any information or a discount code as of now.
June 26, 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
We are incredibly sorry to hear that about this experience. We would love to look into this for you and follow up with the promised discount code for you but do not have any information for your order, if you can provide this or contact us at Support@Lencarta.com we can definately assist further with this.
Kind Regards,
Lencarta Ltd.
Back ground Green
Great offer in there sale excellent back drop with first class post certainly recommend
July 17, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
My order was processed very quickly
My order was processed very quickly, without any issues
July 22, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
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It was good.
July 15, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Have used this company for over 10 years!
Simple buying process, plenty of options and good price. Have used this company for over 10 years!
In the past, I had a technical question about a product Vs a different product [that they also offered] for my particular use case, they took the time to advise!
July 8, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Fast and friendly service.
Fast and friendly service.
Ordered on a Sunday so they would not have picked the order up until Monday - but my order was recieved on the following day so that was extremly fast service.
Decent price too so very happy and will use again.
July 8, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
They should stop using Parcelforce
They should stop using Parcelforce.
Parcelforce sent me a message of them coming and they failed to show up. I had to clear my schedule so I can be at home waiting. Now they are holding it in Sheffield which is a. Little far from me.
July 8, 2024
Reply from Lencarta Ltd
Hi there,
We are extremely sorry you are having issues with the courier in this case. We can see that delivery has been attempted five times and we apologise that you have not been able to receive this item any of these times. If this is recalled to us, we will attempt to send this out for you with another courier in this case.
If you are able to contact us with more information regarding this, a preference for courier and if you can confirm your address to make sure there are no issues, we will assist as best as we can.
Kind Regards,
James
Lencarta Ltd.
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Scammer
Hi,
A horrible experience of buying from this website. It's been almost 4 months I have not received the order. I have been ringing on their helpline, no one is picking up the phone. What a scam! If anyone from lencarta reading this then please reply you horrible people.
March 30, 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
We apologise sincerely for any inconvenience with your order thus far. We do not have a record of any order under your name and you have not provided an order number so we cannot confirm any orders you have made with us.
Our phone lines and livechat are open from 9am to 4pm Monday to Friday and we are sorry if you have been unable to get through however again we have no record of any emails from your name provided on trustpilot.
Can you confirm your order ID so we can investigate this and help as best as we can for you.
Kind Regards
Lencarta Ltd.
Excellent Tripod
Excellent Tripod. Sturdy, good quality and value for money. Easy to order . Used express delivery as needed quickly. Ordered Sunday and delivered within two days. Would recommend this Tripod.
June 10, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Excellent service as always
Excellent service as always. Shipped within 30 mins of order, arrived next day. Have always found excellent customer service.
June 14, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
It’s always a good experience buying…
It’s always a good experience buying from Lencarta. The online chat facility is very helpful and queries are dealt with quickly.
I’m really impressed with the Lencarta brand light stands and are brilliant value for money.
Lencarta is my first port of call when shopping for photographic gear but checked their prices on their website, Amazon and eBay to find the cheapest deal.
June 11, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
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Good and Bad!
Good experience buying from them . But I paid for next working day delivery but it took Two working days so that was disappointing!
June 3, 2024
Great service again from the repair and…
Great service again from the repair and service department. Returned to me within 48 hours after handing in a flash transmitter and flash head for repair. Very happy.
June 13, 2024
Unprompted review
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
Prompt Service
Ordered at 4pm having chatted to James to confirm in stock, was despatched by 5pm, arrived early afternoon next day, excellent service.
June 4, 2024
Reply from Lencarta Ltd
Hi there,
Thank you for taking the time and leaving us a 5 star review, we really appreciate it!
We're very proud of our products and speedy delivery so it's great to hear that you are happy with everything!
Please don't hesitate to contact us if we can help with anything further!
Kind regards,
The Lencarta Customer Experience Team
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