LendingPoint Reviews 

8,613
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and patient approach. Many reviewers highlight the excellent customer service, noting that representatives are knowledgeable, courteous, and make the loan process easy and stress-free. The service is frequently described as efficient, with many appreciating the quick processing times and seamless experience from application to funding. However, some customers also noted issues with payment reporting to credit bureaus and difficulties with the automated payment system. A few other people also felt that customer service response times could be slow, with some experiencing unacknowledged inquiries or prolonged resolution processes.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting representatives who are helpful,... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reporting issues such as hidden... See more

Response time

Clients share ambiguous opinions on response time, with some reviewers praising quick decisions and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Ronald Barber was fantastic. I needed a quick personal loan and he was extremely helpful, friendly and very professional. At almost 80 years old my computer skills are fragile. Ronald talked me... See more

Rated 5 out of 5 stars

Ronald replied to my email inquiry but we had a difficult time connecting due to my work schedule. He was patient in playing phone tag with me and we were finally able speak, complete documents and mo... See more

Rated 5 out of 5 stars

Ronald is an excellent example of superior customer service. He has got excellent communication skills. You can feel and hear his enthusiasm for the work he does. He shows a great deal of patience.... See more

Rated 5 out of 5 stars

I contacted Lending Point looking for a low-cost loan and I received an email and a phone call back from Ronald Barber. Once I spoke with Ronald, he was sympathetic and sincere which made me feel gre... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Written by the company

With a decision in seconds and access up to $36,500 as soon as the next business day, LendingPoint is leading the online direct lending industry with innovative finance solutions and superior customer service. We offer payment options that fit your unique financial situation. We look for ways to say "Yes" when traditional lenders and banks are quick to dismiss and say "No”. To us, you're more than a credit score.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(8,613)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

What a wonderful representative Ronald Barber is. He made the process so easy and was so kind answering any questions I had.
The process was seamless and I had my funds the next day. I would recommend to anyone that may need a little help.

August 20, 2025
Unprompted review
Rated 2 out of 5 stars

Poor customer portal/customer service

It is so frustrating that their customer portal was either down, displaying incorrect information, or incomplete information. There was a glitch with there automated payment system and when calling into customer service, the representative couldn't and didn't offer any explanations and did not correct the issue, yet they were able to subsequently tack on additional interest charges on the loan after it was too late to address the matter again.

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

High interest.

With them, you’ll never pay off your loan, because their interest is very high and they don’t care to release your score to prove that you are a good customer and paying them on time.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

After a short game of telephone tag

After a short game of telephone tag, Ronald Barber and I connected and he was very professional and courteous in getting my loan application approved. He covered everything in a short time but did not cause me to feel rushed, which I appreciate.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

My agent Ronald Barber was kind, professional, very helpful and quick! I appreciated that the process was fast and easy and the turnaround time to receive the funds is short. I recommend using lending point to anyone considering a loan 😁

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Wrong Month & Year

I’m really grateful for LendingPoint because when I needed help with a huge purchase they were there to help me and my family out when everybody else shut us out. I just hated that I couldn’t stay consistent with payments due to COVID but years later they still were willing to help me get back on track even though my account went into collections. I’m still grateful for them not giving up on me and giving me another chance to make things right.. Thank you🤗💛

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

After reviewing my request my loan was…

After reviewing my request my loan was approved in less than 30 minutes. I was asked to submit some documents and some minor adjustments were necessary.
The loan officer, Trevor Kiefer, was very thorough, helpful and professional.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

A company you can trust to do their very best to make life a little easier.

I could not have been happier with my experience. Trevor Keifer was courteous and so professional. He was knowledgeable and quite efficient throughout the entire process. He took the time to follow up with me when there was a delay on my end in sending my information. He immediately contacted me and walked me through to complete the process. The process was very direct and simple and took no time to complete once I figured out my error with Trevor's assistance. He worked with me like he was helping a good friend. He did an outstanding job and in less than a day I was approved and the funds were on the way and received the same day. That's the kind of service not many companies offer and I couldn't be happier. I absolutely intend to recommend LendingPoint others. I thank you Trevor and LendingPoint. I trusted you when I was in need and you were there with superior customer service.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Credit Karma gave me loan offer and…

Credit Karma gave me loan offer and inform me that I had an excellent check of getting approved by Lending Point which I didn’t believe because they told me in the past and I already had a loan with lending tree with a 29% interest and they denied me to take another loan when I always paid on time for the past 3 years. I took my chances and Donald Barber call me to finish my loan process and said I did have an excellent chance and once he send it to his team they will review & get back to me within 3 business days. The same day I receive an email from Mr. Barber and he said I got you approved at a lower rate at 24% APR. 5% lower then what I was paying. I receive the money the next day and paid off my loan and my Macys card with a 36% interest rate. Even though it didn’t cover all cards but was able to pay towards the other cards & will be able to pay more and pay back my loan before the 5 years is up. Thank you Mr. Ronald Barber.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. Spent $1000 to obtain $8000 loan. $400. for insurance. Ask to purchase products on Amazon. Spent about 6 hrs. on the phone, in 3 days. Finally give up. They kept my money. Foreigners you cannot understand!

June 5, 2025
Unprompted review
LendingPoint logo

Reply from LendingPoint

Thank you for letting us know. Unfortunately, this sounds like an imposter using our company's name to financially hurt others. We encourage you to report to https://www.ic3.gov.

Rated 5 out of 5 stars

Beyond Expectations !!

I would like to take a moment to recognize Ronald Barber & Lending Point for putting Customer Service as their top Priority.

Ronald, is a Professional Courteous & Caring individual that actually takes the time to Listen to his customers situation and then Acts promptly to bring aide to the situation at hand.

Lending Point & Ronald are definitely a Great combination and I look forward to doing business with both of them for many years to come.

Sincerely,

Mitch Osborne
6/9/2025

June 9, 2025
Unprompted review

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