I recently ordered from Lensbest, and the experience was genuinely impressive. The delivery was incredibly fast. The order arrived much sooner than expected, which makes a real difference, espe... See more
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I have been using Lensbest for at least 10 years. The products are of good quality while not being too expensive. Also, on the very few occasions that some delivered goods had issues, Lensbest swifly... See more
I subscribed to a Lensbest "savings subscription" which would automatically send me once a year the amount of contact lenses I would need at a cheaper price. A week ago I got a surprise since the pac... See more
Company replied
Lensbest has a super easy online interface. I do wish there was more detail available in contact lens settings such as eye curvature, but they're working well so far for me. I was able to access lens... See more
Company details
About Lensbest
Written by the company
Alles rund um die Kontaktlinse
Lensbest gehört zu Deutschlands größten Versendern von Kontaktlinsen und Pflegemitteln. Von Tageslinsen über Monatslinsen bis hin zu Jahreslinsen ist alles dabei. Die passenden Pflegemittel und praktisches Zubehör runden das Sortiment ab.
Bekannte Markenlinsen und innovative Eigenmarken
Neben einem großen Sortiment an Markenlinsen überzeugt Lensbest besonders mit den Eigenmarken Lenscare und everclear. Testen Sie diese und profitieren Sie von unserem sechsmonatigen Dioptrie-Tausch-Service, sowie der zweiwöchigen Geld-zurück-Garantie!
Professionelle Beratung im Netz
Unser Serviceteam setzt sich aus gelernten Optiker:innen und geschulten Medizinprodukt-Berater:innen zusammen, aber auch unsere interaktiven Beratertools sind eine große Hilfe bei Ihrem Kontaktlinsenkauf!
Der Lensbest Kundenservice
Written by the company
- Wir helfen Ihnen gern!
- Haben Sie Fragen zu Ihrer Bestellung oder Lieferung? Unser Optik-Team steht Ihnen mit Rat und Tat zur Seite. Sie erreichen unser Serviceteam per Mail unter service@lensbest.de oder montags bis freitags von 8:00 bis 17:00 Uhr kostenlos unter 0800 / 53 67 22 73 oder über unseren Live-Chat.
Unser Versandversprechen
Bestellung bis 16 Uhr, Versand am gleichen Tag
Bestellen Sie Ihr gewünschtes Produkt montags bis freitags bis 16 Uhr (ausgenommen feiertags) und wir versenden lagernde Artikel am gleichen Tag.
Sollte das von Ihnen bestellte Produkt keine Bestandsware sein, z.B. Kontaktlinsen mit hohen Dioptrienwerten, dann gelten gesonderte Versandtermine, die Sie der Produktdetailseite entnehmen können.
Alle Pakete sind trackbar – so sind Sie immer auf dem aktuellen Stand Ihrer Bestellung!
Contact info
Fraunhoferstr. 17, 24118, Kiel, Germany
- 0800 / 53 67 22 73
- service@lensbest.de
- www.lensbest.de
4.5
Excellent
41K reviews
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Fast and good price. Did I say fast?
I recently ordered from Lensbest, and the experience was genuinely impressive.
The delivery was incredibly fast. The order arrived much sooner than expected, which makes a real difference, especially when you rely on contact lenses daily. Everything was well packaged and in perfect condition.
What also stood out was the price. Compared to other retailers, the value is excellent without compromising on quality or service. It feels like you are getting both affordability and reliability at the same time.
Overall, a very smooth and efficient experience. Fast delivery, great prices, and no complications. Highly recommended.
September 16, 2025
I can recommend
Quick and easy ordering of huge choice of lenses. I'm a regular customer there now.
September 19, 2025
Reliable and fast to react if there is an issue
I have been using Lensbest for at least 10 years. The products are of good quality while not being too expensive. Also, on the very few occasions that some delivered goods had issues, Lensbest swifly accepted for me to return them, paid the refund and, when applicable, the return shipment costs.
June 16, 2025
Happy with purchase!
Very good range of products and reasonable pricing. Consistent updates of every status. Happy with purchases!
July 31, 2025
Great reliable service
August 27, 2025
The best!!!!
September 1, 2025
Great experience with this company!
I didn’t receive my first shipment (most likely due to an issue with the shipping company, as it was sent from Germany to Luxembourg). Even though it wasn’t really their fault, they immediately refunded me without any argument and placed a new order, which I received quickly. Very honest and professional service — I really appreciate how they handled the situation. Great products and great customer support. Highly recommend!
September 25, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They sent the wrong product
August 27, 2025
Reply from Lensbest
Hallo Gabriela,
wir bedauern Ihre jüngsten Erfahrungen sehr und entschuldigen uns aufrichtig für die Verwechslung Ihrer Bestellung. Ihr Vertrauen bedeutet uns sehr viel und wir möchten nicht, dass Sie sich beim Einkauf bei uns enttäuscht fühlen.
Um dieses Problem schnell zu lösen, möchten wir Sie bitten, uns mitzuteilen, welches Produkt Sie anstelle des erwarteten Produkts erhalten haben. Sobald wir diese Informationen haben, können wir uns umgehend um die beste Lösung für Sie kümmern.
Bitte seien Sie versichert, dass Ihre Zufriedenheit für uns immer an erster Stelle steht und wir Ihnen für Ihre anhaltende Treue sehr dankbar sind. Für schnellstmögliche Unterstützung empfehlen wir Ihnen, sich per Telefon oder Live-Chat an unseren freundlichen Kundenservice zu wenden, wo Ihnen einer unserer Spezialisten gerne in Echtzeit weiterhilft.
Vielen Dank nochmals für Ihr Feedback. Es gibt uns die Möglichkeit, Dinge zu korrigieren und sicherzustellen, dass Ihre zukünftigen Erfahrungen mit uns nur noch besser werden.
Mit besten Grüßen,
Lensbest
No customer help with internal error causing package to not be delivered.
I received notification from DHL that my package had failed to be delivered because there was no address correctly listed.
When I contacted Lensbest for assistance, I was told to wait until after 1800 in order for DHL to confirm they hadn't delivered (despite being home and no receiving any contact, the Verfolgungs information stating no address found and also that that contact help was only open until 1700). When I questioned how I could I receive help from 1800 if they closed at 1700, I was told to try the next day.
I made my order in enough time to receive it before the weekend. My concern was not addressed, nor was the mixed messaging. It seemed as if my concern didn't register. When I questioned the logic and instead requested my order to be re-sent the same day, so I could potentially still receive it in time, I was ignored. I requested customer service, as the address not being listed was not an error on my half (it was clearly listed on the invoice), and therefore some proactive problem-solving was being sought after. Again, my request was ignored and I was told to try again after 1800. I then requested to speak with a supervisor, who eventually emailed me later that same day. I sent a response to the supervisor requesting an update and I never received any contact back.
You can order from here, but do not expect to receive any kind of help or support should anything go wrong with the order.
This company does not accept responsibility for errors occurring, nor do they proactively try to make amends when they do. It's extremely disappointing customer service, which frankly, makes a poor impression on the company as a whole.
September 3, 2025
Reply from Lensbest
Hello,
Thank you very much for taking the time to share your experience with us. I am truly sorry to hear about the difficulties you faced with your delivery and the concerns you had when reaching out for assistance. I completely understand how frustrating it must have been to feel as though your issue was not handled with the urgency and clarity you expected, especially when you were relying on your order to arrive in time. Please accept my sincere apologies for the disappointment this has caused.
Your feedback is very important to us, and rest assured it has been carefully noted and will be passed along to the relevant teams so that we can review what happened and prevent situations like this from occurring again. We never want any of our valued customers to feel unsupported, and I am very sorry if that was the impression left during your recent experience.
We are truly grateful for your feedback, as it gives us the opportunity to reflect and improve the service we provide. Please also remember that our Customer Service team is always available via live chat or by phone for real time assistance, which often allows us to resolve issues much more quickly.
Thank you once again for bringing this to our attention. You are a valued customer, and we truly hope you will give us another chance to restore your confidence in our service.
Best Wishes,
Lensbest
I wrote that I need to send back one…
I wrote that I need to send back one box because it is not the correct prescription and I have not heard back.
August 22, 2025
Reply from Lensbest
Hello Tracy,
We are truly sorry to hear about your experience and that you have not yet received the help you were expecting. Please know that your concerns are very important to us, and we deeply regret the inconvenience caused. We value your trust and your loyalty, and we want you to feel completely supported every step of the way.
Our team had sent a response on August 25, and it may be that the message did not reach you as intended. To ensure we can assist you right away with your return, we kindly ask you to provide us with a few more details about the item that needs to be sent back. Once we have this information, we will make sure that everything is arranged quickly and smoothly for you.
You are such a valued customer, and we never want you to feel left without answers. For the fastest and most convenient assistance, we encourage you to reach out to our Customer Service Team through call or live chat where our dedicated team members will be delighted to help you in real time. We've also sent you another email, kindly check your inbox, spam or junk folder.
Thank you sincerely for your patience and for choosing us. We look forward to making this right and showing you the level of care and service you truly deserve.
Best Wishes,
Lensbest
Really nice and breathable contacts
Really nice and breathable contacts. I'm a permanent customer!
August 18, 2025
I ordered two sets of B&L Ultra, I got Alcon Air Optic.
I ordered two sets of B&L Ultra, I received Alcon Air Optix! Now I need to place a new order, pay again to receive the right lenses. This is a very poor customer service ....
Hello, thank you for your response. I have not received the 15 % discount code in my account!
August 12, 2025
Reply from Lensbest
Hello,
We are truly sorry to hear about your recent experience and we completely understand how frustrating it must have been to receive the wrong lenses when you were expecting your Bausch & Lomb Ultra. Please accept our sincerest apologies for this inconvenience.
Due to our recent system migration, we no longer have the option to process direct replacements. For this reason, once the incorrect lenses are returned, we will promptly process a full refund to your original payment method and will reflect within 3-5 business days once processed. We completely understand that this requires you to place a new order and, to make up for the inconvenience, we have sent you a 15% discount code to use on your next purchase. Kindly check your inbox as well as your spam or junk folders to ensure you receive it.
We want to reassure you that your satisfaction means the world to us and we are committed to ensuring that this does not happen again. Our team has taken extra steps to prevent these errors in the future, and we truly value your trust and loyalty.
Should you need any real time support or quick updates, we encourage you to contact our friendly Customer Service team via call or chat so we can assist you immediately.
Thank you once again for your patience and understanding. We genuinely appreciate your loyalty and look forward to providing you with the smooth, seamless service you deserve on
Best Wishes,
Lensbest
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