Used this company twice now Easy to navigate website. Superb prices. Next day delivery which actually does arrive next day.☺️. Vast stock. Easy to check My lens box from previous supplier so as to... See more
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Delivery was quick .. although I wish a smaller box could be used them it would fit through the letterbox. I had a long conversation with a lovely lady I think called Mika, I had ordered a wrong pr... See more
Lenses ordered on Saturday evening with a delivery date 7 days later But they arrived the following day (Sunday), less than 24 hrs. Been using Lenstore for several years, always happy with them.
The ordering process is very easy. My contact lenses are always in stock and are usually delivered the next day. The packaging is compact so it fits through my letterbox which is very convenient.
Company details
Written by the company
We're an online contact lens retailer, where service doesn't stop at your letterbox...We only sell top brands at great value (with fast delivery, of course!), and we're Vision Care Experts. What does this mean? We have in-house Opticians, and a team trained to provide you with eye and contact lens care advice. We're also partners with Vision Express, providing our contact lens customers with free eye tests and contact lens aftercare!
Lenstore.co.uk
Written by the company
- Shop with Confidence
- We're committed to only selling high quality contact lenses and vision care products. You’ll find top brands such as Acuvue, Air Optix, Clariti, Dailies and many more.
- FREE Eye Tests
- We aim to provide our customers with the best eye care service possible. When you purchase contact lenses, you’ll receive a free eye test and contact lens aftercare at Vision Express.
- Vision Care Experts
- Call our Clinical Team on 0800 010 6865, Monday to Saturday from 8am – 8pm for expert optical advice from our qualified Opticians and Optical Consultants.
- Fast Dispatch & Delivery
- 94.4% of our orders ship the same-day. Place your order before 11pm every weekday for delivery the very next day; all as part of our standard service. We also offer same-day delivery within Central London.
- Free UK Returns
- Ordered the wrong product or had a prescription change? If you want to exchange your lenses or request a refund, simply return your items unopened for free. We provide a Freepost returns label with all orders.
- Auto Re-Order
- If you choose to opt-in to our Auto Re-Order service, we will place your orders for you automatically on the day you select, as often as you'd like. You'll save 5% on each automatic re-order and can opt-out at any time.
Contact info
Level 2 The Kensington Building, 1 Wrights Lane, W8 5RY, London, United Kingdom
- 0800 010 6865
- customerservices@lenstore.co.uk
- www.lenstore.co.uk
4.7
Excellent
90K reviews
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Reply from Lenstore
Hi Phil,
Thank you for taking the time to leave your review. We are very sorry to learn about the issue with the delivery address. Please accept our sincerest apologies for the inconvenience caused.
After reviewing your account, we can see that the delivery address used for your most recent order matches the delivery address from one of your previous orders.
Please note that if the Reorder button is used from your order history, the previous order details, including the delivery address, are copied into the basket unless they are amended before checkout. We understand how easy it is for this to be overlooked, and we are sorry for any confusion this may have caused.
Could you please confirm the correct delivery address you intended to use for this order? If possible, could you also let us know whether you are able to retrieve the parcel from your previous address?
We will be reaching out to you shortly via email from wehearyou_ls@lenstore.co.uk and kindly ask that you reply with the requested information. If you do not see our email in your inbox, please check your spam or junk folder, as it may have been filtered there.
Thank you again for bringing this to our attention. We look forward to hearing from you so that we can help resolve this matter.
Best wishes,
Lenstore | Voice of the Customer Team
Lenstore is AMAZING
Lenstore not only has competitive prices compared to other stores but their customer service is amazing. I had an issue with the delivery of my lenses once and they dealt with it under ten minutes tops. Their delivery is also extremely reliable and fast: I mostly receive my lenses the next day. I highly recommend this business if you’re looking for a place to buy affordable lenses!
August 5, 2026
Unprompted review
The product was as ordered and arrived…
The product was as ordered and arrived very quickly.
July 28, 2026
Fast delivery.
July 28, 2026
The lens store are very efficient and…
The lens store are very efficient and very nice on the phone very good customer service . My lenses were delivered on time and i will be using lens store on a regular basis every 3 months to order my lenses. I will highly recomrnd the lens store to friends and family.
July 28, 2026
Very quick service
July 24, 2026
The willingness of Lenstore to rectify…
The willingness of Lenstore to rectify my error in ordering.
July 27, 2026
Unreliable delivery (EDIT: but helpful customer-service support)
ORIGINAL REVIEW (1 star):
Paid for special "same-day" delivery. Got the parcel 4 days after! Contacted their customer service team and never got a reply...
EDIT (4 stars):
After seeing this review, Lenstore took very prompt action to investigate the matter. They say my email went to Spam. They say although the site said "same-day" delivery, they were only aware of a delay with the manufacturer after the order was issue. (If this is the case, in my mind they should not say "same-day" delivery then... or they should perhaps note the "same-day" delivery promise is dependent on stock availability.) They also refunded me the delivery expenses and gave me a discount voucher plus free delivery for my next order.
July 25, 2026
Unprompted review
Reply from Lenstore
Hi Paulo,
Thank you for taking the time to leave your review. We are very sorry to learn that your recent experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused.
We would very much like the opportunity to investigate both the delivery of your order and your contact with our Customer Service team.
To help us locate your account, could you please send an email to wehearyou_ls@lenstore.co.uk with your full name, Lenstore account email address, and order number?
We would also be grateful if you could let us know which Lenstore email address you contacted regarding your order and include a screenshot of the email showing the date and time it was sent. This will help us trace your enquiry and investigate why you did not receive a response.
Thank you again for bringing this to our attention. We look forward to hearing from you so that we can investigate the matter and work towards an appropriate resolution.
Best wishes,
Lenstore | Voice of the Customer Team
Very easy to order and fast delivery
July 28, 2026
Excellent service from placing the…
Excellent service from placing the order to getting the contact lenses the very next day. You don’t get better than this.
July 27, 2026
Great service.
July 27, 2026
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