LeonLite - Professional lighting made affordable Reviews 442

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and service as outstanding, often highlighting the quality of the lighting fixtures and the ease of installation. Many people appreciate the helpfulness and professionalism of the staff, noting their quick responses and efficient resolution of issues. The customer service is frequently described as excellent, with reviewers feeling well taken care of and satisfied with the support received. However, some customers also noted that a portion of the lights stopped working within a year, leading to concerns about ongoing replacement costs. A few other people also felt that the plastic threading on some products was a weak point in an otherwise well-engineered design.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, durability, and overall... See more

Customer service

Users describe positive interactions with customer service, often highlighting fast, professional, and... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the products as amazing,... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness and efficiency.... See more

Service

Reviewers mention positive feedback about service, highlighting quick and efficient handling of issues, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased some landscape lights 2 or 3 years ago and one by one, i have ended up with 12 that have stopped working. I contacted Leonlite where i bought them from anf Italia D corresponded back. I h... See more

Rated 5 out of 5 stars

Italia's ability to solve my problem is what made my experience GREAT. As a Product Designer I know how much empathy and problem solving means to users. Love the original lights from 2023 but 1 went o... See more

Rated 5 out of 5 stars

I first reached out to the company and questioned if they had wall lights made of similar material as my PVC . Unfortunately, they did not, but when she asked me if the lights are still working that I... See more

Rated 5 out of 5 stars

I got a set of 8-Pack Low Voltage Pathway Lights and used 4 of them. They were working fine for the last five months. Last week, one of them stopped working suddenly. Wiring and connection checked, th... See more


Company details

  1. #9 of 41 best companies in Lighting Store
  2. #2 of 3 best companies in Landscape Lighting Designer
  3. #4 of 9 best companies in Lighting Consultant
  4. #6 of 12 best companies in Lighting Wholesaler

Written by the company

For over 20 years, LEONLITE, a subsidiary of TORCHSTAR, has been a landscape lighting pioneer, particularly in the field of E-commerce. As we listen to homeowners, we find they view landscape lighting as an investment in the beauty, safety, and entertainment of their home. Our latest expansion has been among landscape lighting professionals, who appreciate the company's product innovation, warranty, and high-quality design, engineering, and testing standards along with our support.


Contact info

4.8

Excellent

TrustScore 5 out of 5

442 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

5 star customer service

The customer service provided by Italia was very quick and very helpful in answering all my questions , and responded well to the information I provided about my issue , the issue was resolved quickly and a new light was sent out to me

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Just ordered a set of 12 low voltage…

Just ordered a set of 12 low voltage lights for my fence. They came with everything in the box ready to install minus the transformer. After installing the lights it transformed my backyard. All was good but during installation I noticed one of the lights was defective. After reaching out to the company they ask me a few questions and sent out a replacement. This company has great service and are quick to respond to resolve any issues would highly recommend.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Top-Notch Customer Service

Had a piece that accidentally broke possibly from me putting extra pressure on it. Reached out to customer service and within a couple hours they already had the replacement piece shipped out to me free of charge. Top-notch service right there!

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and Excellent Service

The customer service was excellent! I received a response to my email within 24 hours. My concern was addressed and easy to follow steps were given. When all was said and done, they honored the warranty on the product and are now delivering new lights!

It's not every day you get this kind of service. Very impressed!

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt

Prompt, professional and friendly communication . Italia addressed my issues quickly and helped me resolve my problems quickly. Thank you very much.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a set of 6 spotlights from LeonLite

I purchased a set of 6 spotlights from LeonLite, unfortunately 2 of these lost light intensity after about 6 months due to some LEDs that did not work.
I contacted their technical support and the communication was quick and efficient, in just over 1 day I received confirmation of the replacement and relative tracking of the shipment.
Professional and organized company.
Thank you!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great assistance difficult question

We had looked for our outdoor lights at multiple retailer from very high end to box stores. We couldn’t find what we needed. I thought I found something that would work but had a number of questions about whether the lights would work. Ruby was amazing and answered each of my questions. I really appreciated her help and effort to attach pictures to her emails. Thank you

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!!!

I would first like to say that I absolutely love my landscape lights they are everything I wanted and more.
I had to reach out to the company regarding a small issue. Italia D Customer Representative @ Touchstar immediately got back to me via email and the were no delay in any of her responses she help me with my issue and everything was taking care of. It was so nice dealing with such a great customer service representative she definitely gets 5 Stars from me for sure!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Italia D - Great Customer Support Rep

Italia D. was super friendly, responsive, and professional. It's good to see that Leonlite stands by their product warranty - no hassles. Just great and prompt customer service. Thanks Italia!

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. I received my order promptly. It was securely packed and the quality of the product is very good.

March 31, 2025
Rated 5 out of 5 stars

Great lights had for a few years one…

Great lights had for a few years one blew out prematurely and they sent me a new one. Great communication and customer service!

April 14, 2025
Unprompted review
LeonLite - Professional lighting made affordable logo

Reply from LeonLite - Professional lighting made affordable

Hi Valued TorchStar Customer,

Thank you for your review! We are happy to hear that you had a good experience with our services. Could you please help us identify the Customer Service individual that helped you? This way they can get the recognition they deserve!

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