Made my first order from them hoping to surprise my toddler with some pretty skirts but my experience was awful. Not happy with the product and customer service. Ordered some Dolly pettiskirts and a... See more
Company replied
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terrible, terrible，terrible It's not my fault you lost the package, I shouldn't have waited more than 1 month, I continued to wait 15 days, and you still haven't mailed it, causing me to miss the... See more
Company replied
I desperately wanted pointe style flats for my wedding and to be able to match with my flower girls so I naturally found the Dolly shoes, and I am so impressed! They are amazing quality and so comfort... See more
Company replied
I was ordering my items on Saturday before Christmas and that was the last day before your holiday till January. But you made it to manage the delivery before new year. That was perfect and thank yo... See more
Company details
Written by the company
DOLLY Ballet Fashion, Flats & Fragrance. Tutus, Dresses, Ballerinas, Perfume, Dolls & More for DOLLY babies, girls & women by Le Petit Tom ®. We're famous for almost 2 decades for our divine DOLLY pettiskirts, tutus and dresses all inspired by ballet, dolls, movies and the '60s. Cause they want to wear this everyday anyway ;-)
Contact info
Netherlands
- info@lepetittom.nl
- www.lepetittom.nl
A very bad service
February 6, 2024
Reply from Le Petit Tom ®
Hello, Thank you very much for your order. We have send your order immediately and you chose for standard shipping and your order is currently on it's way to you withou§t delays. We replied to your emails. Once you have received the order then you can see and review the products on Trustpilot. I kindly ask you to send us an email and inform what you find bad about our service, thank you and looking forward to your reply, regards
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I want to return the clothes
January 16, 2024
Reply from Le Petit Tom ®
Hello,
Thank you very much for your order. Please use the return page for your return and not the Trustpilot reviews. You have used the wrong page and form to apply for a return. You can return the goods no problem.
Thank you and looking forward to your reply,
beautiful doll Little black dress
beautiful doll Little black dress, so stylish and high quality
January 17, 2024
all the staff that i order was to long…
all the staff that i order was to long for 1-2 years old girl
my girl it 94 cm tall and about 10 killos the dress was small in the arms al very very long
January 3, 2024
Reply from Le Petit Tom ®
Hello, thank you for your feedback. If items do not fit please check if your purchase is eligible for a return and receive money back or exchange for other items. Age is just for reference and for your particular items we clearly inform on the website that these run very large. All other items are very true to size if you follow and use our size charts. She will definitely grow into it otherwise. Thank you and wishing you a Dolly day! Regards Dolly
I was ordering my items on Saturday…
I was ordering my items on Saturday before Christmas and that was the last day before your holiday till January.
But you made it to manage the delivery before new year.
That was perfect and thank you for that.
December 23, 2023
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Maybe nicer customer service would be nice.
The skirt was in customs for a month, which is no fault of the retailer. When it finally arrived, the button on the elastic on the skirt popped off immediately. The elastic in the waistband was not finished well and was fraying away. When I contacted someone at the company to discuss it, and ask for a new waistband elastic to run through, well, I wasn't treated very nicely. No one apologized for the button, or the elastic. I repaired things the best way that I could.
*** In response to your reply, I barely stretched the waist when the button popped. I wasn’t trying it on, just gently seeing if it would fit my niece. You say you helped - but you were just as condescending as you were in your reply - and couldn’t even say you were sorry the button wasn’t properly stitched. I reviewed our correspondence and not once was there an apology, like you say below. It is so easy to say, and it would have not led me to feel so negatively about the interaction. When you pay the price of your skirts, a properly stitched button should be pretty basic, and was it really a big deal to send me a new elastic when the one inside had frayed to the edges of the first button hole? Thanks for making me not feel bad about my review at all.
September 11, 2023
Reply from Le Petit Tom ®
Hello, thank you very much. We received several emails about the delay in customs and the button and always replied friendly to each email. You informed us you broke the button yourself while gaving the skirt a tug when trying on. I informed it simply could be sewed back on. About the fraying on the inside elastic waistband I explained it did not matter since the elastic waistband is inside the waistband tunnel and not visible from the outside and are never finished due to that not being needed. There was no need to replace. Even though we assisted you with everything and apologized for the inconvenience I am a bit disappointed you still write differently than what actually is written in yours and our emails. We hope your niece enjoys the skirt and wishing you a happy New Year. Kind Regards Anne-Marie
Reply on your revised review after my reply on your first review: very sorry for the inconvenience and that my answers are not accepted, appreciated , maybe misread or miss understood and that we are now seem to go in circles. The fraying again is on the inside. You already made changes on the product so guarantees and returns can not be accepted. But besides that guarentee on sewn on buttons do not apply which is standard in fashion industry. Again apologies and again wishing you a good new year and that your niece enjoys the skirt. Regards,
I didn’t receive my order by the day…
I didn’t receive my order by the day promised so I’m not happy about timing and can’t know when I will receive my order
December 5, 2023
Reply from Le Petit Tom ®
Hello, Thank you very much for your order. Today is business/working day 13th since we send your order and as you have been informed while ordering and in our replies, your order takes estimated 15 working days, therefore it is not late nor too late, I've checked tracking and it says: " Shipment has been released from customs and forwarded to the addressee
Delivery time is being calculated" Therefore your order will arrive soon. We never made any promises since you chose a shipping method with estimated 15 working days instead of express. We have provided you on the day of shipping with tracking number so you can track your parcel. Thank you and wishing you good holidays! regards Anne-Marie ps. the trustpilot reviews are meant for when you received your order. We kindly ask you to re-review again once you received your order. It will be well appreciated. Thank you
The best cuality of dresess
The best cuality of dresess. Always princess. The more beautiful presents for girls.
November 20, 2023
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Two beautiful dresses
Quickly dispatched and the two beautiful dresses were in Finland in a little over a week.
November 23, 2023
Magical dress of wonderful quality in a…
Magical dress of wonderful quality in a nice packaging. The delivery was very fast.
November 16, 2023
Ordered a skirt and they just decided…
Ordered a skirt and they just decided to send a dress. Not sure why. There was no communication about the switch. It just arrived on my doorstep. They assumed that the product was more expensive so I would be happy with that. I needed a skirt to pair with a onesie for my daughters first bday. Customer service was just generally very rude. Original price on the products is high so I expected a pretty decent product. It’s literally polyester garbage from China and is presented as such. I since did a google image search and the same products are available at a fraction of the cost. I’ve attached a photo here. They have the skirt listed for $72CAD and Amazon is selling an identical version for $11CAD. I just went and ordered the latter. My advice to anyone else is to just search the images and order the cheaper options online. It’s the same crap! Don’t let the high prices make you think otherwise! Owner can claim whatever she likes. I literally own her version AND the Amazon version and they came in the SAME cheap throw away plastic made in China bags….
That is what YOU currently have the skirt listed at as per the screenshot. Just trying to help out future consumers. I hate being scammed! And I paid 15 euros plus 30 euros shipping which is approximately $70CADsweetie…
October 27, 2023
Reply from Le Petit Tom ®
Hello, thank you for your order and review. You're not very honest since you did not inform in your emails that you received a dress instead, like you inform now. We certainly discussed with each other in 4 emails and we gave you several options about how to solve the mistake we made for which we apologized.) Thank you, regards Anne-Marie
Ps. you paid €15 for the skirt in our store, so that is not true what you all write... and you received €7,50 as refund because of our mistake sending the wrong item. You now have a dress listed for €49 for which you paid €7,50. That is not scam. Shipping, duties and taxes are not part of the product price. The screenshot you show with the 72CAD is a retailer in Canada Baby en Route who sells our brand and is NOT what we listed.
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Amazing quality and design
I like the design of each dress and tutu. Once I received them I can assure that he quality is amazing.
November 1, 2023
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Thanks for the lovely dresses!
Thanks for the lovely dresses!
every single item is so perfect and lovely!
The fast delivery service was also impressive!
I became a big fan of you this time ;)
Thank you for the service and look forward to the next season!
September 18, 2023
I love everything about Le Perit Tom
I love everything about Le Perit Tom; their service and products.
Big tumbs up!
September 18, 2023
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