Will Longman was really great and lovely to speak to, he was so helpful and patient, he talked me through all of the different packages and helped me choose which would be best for me, he was kind eno... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Let Alliance are one of the most kindest spoken helpful referencing agencies. I knew I would fail my referencing due to adverse credit history since my divorce, but they still helped me as much as the... See more
Company replied
I spoke with Harry Brumbill today to set up our new home insurance and couldn’t be happier. He was very professional while also having a sense of humour which I find is hard to come by lately. Every s... See more
Company replied
Adrian provided excellent service yesterday. He was genuine, kind and patient with me whilst I made my decision on insurance cover, and it was no bother to him to explain which plan covers what for an... See more
Company details
Written by the company
Let Alliance are part of the Barbon Insurance Group and provide specialist services for the private rental sector. Delivering intelligent and same day referencing and insurance solutions, alongside specialist buildings and contents insurance for letting agent, tenant and landlord customers.
Contact info
Dodleston House, CH4 9EP, Pulford, United Kingdom
- 01244564986
- marketing@letalliance.co.uk
- www.letalliance.co.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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Customer service was spot on thanks…
Customer service was spot on thanks Lauren for making my call easy and quick
April 21, 2026
Unprompted review
Reply from Let Alliance
Thank you for your great feedback. We’re delighted to hear that Lauren made your call quick and easy. Providing smooth, supportive service is really important to us, so it’s wonderful to know she delivered that for you. We appreciate you taking the time to share your experience.
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✨Cadey Jones ✨
✨Cadey Jones ✨
She was absolutely wonderful, she was extremely polite and comforting as it’s myself and my partners first time dealing with this stuff. She was extremely helpful and supportive not to mention well versed and knowledgeable when answering questions and explaining things to us. She was also very patient with us and we overall had a wonderful experience.
- Jenna
April 20, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for taking the time to share such a lovely review. We’re delighted to hear that Cadey made the experience so positive for you both, especially as it was your first time dealing with this process. It’s wonderful to know she was able to support you with patience, clarity and kindness, and that her knowledge helped make everything easier to understand. We’re really pleased you felt comfortable and well supported throughout. Your feedback means a lot to us.
Excellent service
Spoke to Natasha Hargreaves who was very helpful and explained everything simply and kept it all concise.
Great customer service, keep it up!
April 20, 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to leave such positive feedback. We’re really pleased to hear that Natasha provided excellent service and was able to explain everything clearly and concisely. It’s great to know she made the process straightforward for you. We truly appreciate your kind words and encouragement.
Quick shout out to Jessica Smith
Quick shout out to Jessica Smith, She was so polite and talked me through everything i needed to know. so happy with the service she provided :)
April 20, 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to share your feedback. We’re really pleased to hear that Jessica provided such polite and helpful support, and that she was able to talk you through everything you needed. It’s great to know you were happy with the service she delivered. We appreciate your kind words.
Hal was very helpful perfect customer…
Hal was very helpful perfect customer service
April 17, 2026
Unprompted review
Reply from Let Alliance
Thank you for your feedback. We’re really pleased to hear that Hal was so helpful and delivered perfect customer service. It’s great to know your experience was a positive one, and we appreciate you taking the time to share it.
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Great service from all.
Let alliance did my referencing for me getting my new property.all done very easily and quickly.i would also like to mention i have done my house insurance through them.a special mention goes to HALIM SEMTURK. Halim sorted my insurance out and explained everything to me properly and was very proffesional so thabk you for that.
April 10, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for taking the time to share your experience. We’re delighted to hear that the referencing process for your new property was quick and straightforward, and we truly appreciate you choosing us for your home insurance as well.
A special thank you for recognising Halim — we’re pleased to hear he provided clear explanations and professional support throughout. We’ll be sure to pass your kind words on to him.
If you need anything in the future, we’re always here to help.
First time renter
This is the first time I have rented property. Cadey Jones led me through the insurance options very clearly, so I am confident I have the right product for me (Kevin Doerr). All done in a very friendly but efficient way. Follow up was exactly as I expected too.
April 9, 2026
Unprompted review
Reply from Let Alliance
Thank you for sharing your experience, Kevin. We’re delighted to hear that your first time arranging insurance as a renter felt clear and straightforward. Cadey will be so pleased to know her guidance helped you feel confident in choosing the right cover.
We’re also glad the follow‑up met your expectations. If you ever need further support, we’re always here to help.
I had a great experience working with…maia Iball
I had a great experience working with Maia Iball. She was incredibly helpful, patient, and knowledgeable while assisting me in sorting everything out. Maia took the time to understand my situation fully and explained things clearly, making the whole process much less stressful than I expected.
April 8, 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to share your experience. We’re delighted to hear that working with Maia made the process clear and stress‑free. It’s great to know she took the time to understand your situation and guide you with patience and expertise.
We truly appreciate your feedback and are always here to support you whenever you need us.
I’m moving out for the first time and…
I’m moving out for the first time and am typically quite an anxious person, but after speaking with Cadey Jones about my application I felt much calmer! She did a great job and explained things in such a clear way :)
April 7, 2026
Unprompted review
Reply from Let Alliance
Thank you for sharing your experience. Moving out for the first time can feel overwhelming, so we’re really pleased to hear that speaking with Cadey helped put you at ease. It’s great to know she explained everything clearly and made the process feel much calmer for you.
We appreciate your feedback and are here to support you whenever you need us.
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Friendly customer service
Corey Hall was lovely to speak to this morning, he got the process of re setting up home insurance smoothly and quickly as he understood I work long hours. Corey was polite and made me feel comfortable phoning the company, especially as I don’t always like making phone call. I’ve never had a problem with let alliance and everyone I’ve spoke to has been lovely and helpful. Thanks for the wonderful customer service
April 2, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for sharing your experience. We’re delighted to hear that Corey made the process of setting up your home insurance smooth and quick, especially knowing how busy your schedule is. It’s wonderful that his polite and reassuring approach helped you feel comfortable calling in, even when phone calls aren’t your favourite thing.
We’re also really pleased to hear that you’ve consistently had positive interactions with the Let Alliance team. Your kind words mean a great deal, and we truly appreciate your continued trust.
Thank you again for the lovely feedback and for recognising the great customer service.
fantastic experience
most excellent experience. Cadey Jones phoned me today with such a professional manner. very easy to talk to with the most helpful attitude and made me feel comfortable and was very patient with the understanding that is was my first time renting.
- summer
April 1, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for sharing your experience. We’re thrilled to hear that your first time renting went so smoothly. Cadey Jones will be delighted to know her professionalism, patience, and friendly approach made you feel comfortable and supported throughout the process. We’re grateful you chose us, and we look forward to helping you again in the future.
Insurance and Broadband
The experience was quite good. Everything was explained well to me whenever I contacted the customer services. Specially Be Gilbert and George Martin were really helpful in selecting the tenats' insurance and a suitable broadband service for my newly rented property.
March 25, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that you had such a positive experience and that everything was explained clearly whenever you contacted our customer service team.
It’s wonderful to hear that Gilbert and George were able to support you in choosing the right tenants’ insurance and broadband service for your new property. We’ll make sure your kind words are passed on to them — they’ll be delighted to know they made a difference.
We truly appreciate your review and wish you all the best in your new home.
I would like to commend Matthew Greaves…
I would like to commend Matthew Greaves for the excellent support he provided while explaining housing insurance to me. He was friendly, polite, and demonstrated outstanding manners throughout our interaction.
His explanation was clear, thorough, and easy to understand, which made the whole process much less confusing. He took the time to answer my questions patiently and ensured I felt confident about the information provided.
Overall, it was a very positive experience, and his professionalism and approachable attitude truly stood out. He is a great example of high-quality customer service.
March 13, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Matthew provided such clear, friendly, and supportive guidance while explaining your housing insurance options.
It’s great to know his professionalism, patience, and approachable manner made the process easier and more reassuring for you. We’ll be sure to pass along your kind words—recognition like this means a lot.
We’re really pleased you had such a positive experience.
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Nice experience overall
Nice experience overall. I'm Giang Trinh. I was with Corey Hall, he was polite and helpful. Good work.
March 25, 2026
Unprompted review
Reply from Let Alliance
Thank you, Giang, for sharing your experience with us. We’re really pleased to hear that Corey was polite, helpful, and made your visit a positive one. We’ll be sure to pass along your kind words to him. Great to know the good work is shining through.
Honestly with all the stress of moving..
Honestly with all the stress of moving i was very happy and lucky to have such a helpful, to the point and understanding guy, answered all my questions and being patient, thank you so much Matthew greaves
March 25, 2026
Unprompted review
Reply from Let Alliance
Thank you for sharing your experience. Moving can be incredibly stressful, so we’re really glad to hear that Matthew was able to make things a bit easier for you. It’s great to know he was patient, clear, and supportive throughout your conversation. We’ll be sure to pass along your kind words—feedback like this means a lot.
Ethics are dubous.
I received a text message from them asking me to call back. The message made it sound like it was a critical part of a process I was going through. It wasn’t. It was a completely optional step.
What they really wanted to do was sell insurance. So why not just say that? Why not simply message me and explain that they’d like to talk about insurance?
Instead, they chose to mislead me. That is deceptive selling. Ethics are not optional.
March 25, 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to share this feedback. We’re sorry to hear about your experience, and we understand why the message you received felt misleading. That’s not the standard we aim for.
We are currently investigating this further to understand exactly what happened and to ensure our communication is clear and will be in touch with you in due course.
Cadey was really helpful and ensured I…
Cadey was really helpful and ensured I was able to insure the property quickly and at a good price.
March 23, 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to leave your feedback. We’re really pleased to hear that Cadey was able to help you get your property insured quickly and at a great price. Providing efficient and supportive service is something we take pride in, so it’s wonderful to know your experience reflected that.
We’ll be sure to pass your kind comments on to Cadey. Thank you again for your review.
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I spoke with Ben Gilbert today
I spoke with Ben Gilbert today, and he made joining let alliance insurance a pleasurable experience. Excellent service, excellent company!
March 20, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for sharing your experience. We’re delighted to hear that Ben made the process smooth and enjoyable for you. We’ll be sure to pass your kind words on to him. We really appreciate you choosing Let Alliance and are thrilled to have you with us.
Simple & Straighforward
I was walked through the process of getting set up with damage coverage for my new apartment by a 'Ben Gilbert'. He was super helpful and friendly. With his help, it felt like a very straightforward process.
Thanks again,
Mesheck M.
March 19, 2026
Unprompted review
Reply from Let Alliance
Thank you for taking the time to share your experience. We’re so pleased to hear that Ben was able to guide you through the damage coverage setup and make everything feel straightforward. We’ll be sure to pass your kind words on to him. We’re glad to have been able to support you as you settle into your new home.
Spoke with Cadey Jones today and she…
Spoke with Cadey Jones today and she was extremely helpful and informative. She was extremely patient throughout the process. Thank you
March 17, 2026
Unprompted review
Reply from Let Alliance
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Cadey was able to assist you so thoroughly. Her patience, clarity, and commitment to helping others are qualities we value deeply, and it’s wonderful to know they made a positive impact during your interaction. We truly appreciate your feedback.
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