The experience was because of the kind and fast response. When i was missing a few pieces they sent them over fast. Overall 5/5 will buy continuously!
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See what reviewers are saying
Moc please very well, clamping power super, color and building instructions good. Unfortunately, stickers are missing or pdf are not included to print them, often there are also missing parts that you... See more
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Rating A great designed model set in stones. Construction plan just enough - several stones floating . STEP 43 plate 2x3 no connection to the fuselage until STEP 212 . STEP 354... See more
Company replied
Took over 4 weeks to arrive to US. Some major parts were missing, so couldn't finish the roof or a few other decorations. It's a beautiful piece overall, but directions are horrible, with pictures of... See more
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Company details
Written by the company
Letbricks is a dynamic and creative company. In recent years, the company’s business direction has been placed on building blocks. We manufacture high-quality customized products for each Lego fan, including a wide range of professional products, including Moc kits, Lego conversion kits, lighting kits and accessories, building block display boxes, etc. The goal of Letbricks is not only to provide work from a wide variety of great designers, but also to collect and share the best MOC ideas from around the world. Our team is dedicated to providing our customers with quality products at low prices as well as promotional customer service.
Contact info
China
- www.letbricks.com
3.9
Great
343 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Light kits
Products are a very good quality price is liveable...will continue to buy....offers some coupons...would be nice
February 22, 2024
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Good quality for reasonable price
Good quality for reasonable price. Extraordinairy service like fast shipment, on time information and reliability.
January 25, 2024
The price is right
The price is right! I do enjoy helping MOC creators by buying their products and instructions. I’ve bought from here couple of times but most recently ran into snags. LOTS of missing pieces from this build. However, the company is very responsive and trying to make things right which is appreciated. Can’t get angry about shipping time. Other brands can take the exact same amount of time depending upon where it is shipping from. Little patience required and worth it when it arrives. I’d buy from Letbricks again.
January 25, 2024
best product quality
best product quality
top service
fast delivery
I did it twice already and would do it again ...
Best wishes
KP
January 23, 2024
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Great customer service
Great customer service: personal and quick response. No discussion, just customer friendly. Provided quality of the stones is good.
January 19, 2024
Awesome reproduction of thr tank car.
Am a retired railroader but am still interested in trains. Decided to try building steam engines and rail cars, so far have built a few. This tank car caught my eye, its reproduction is awesome so decided to add it to my train. The Co is great to deal with, I messed up a few parts and no trouble to get them replaced. After this build is done will look into adding another car. Thanks
February 26, 2024
Unprompted review
No Instructions for assembly
No Instructions for assembly! Please email the instructions ASAP and we will update our rating. PDF format best.
December 22, 2023
Reply from letbricks.com
Hello Jay,
Sorry again for the late reply!
Please check your inbox, I have sent you the instructions:)
By the way, for the sake of environmental protection, our current instruction manual is a QR code sticker, which is placed inside the package or affixed to the packaging box. Scan the QR code to get the PDF version of the instruction manual.
Quincy
A Great Helicopter Modell
November 22, 2023
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A lot of missing pieces
A lot of missing pieces, to many to list here and a lot of extra pieces. Really didn't make sense. If we didn't have a collection of legos from previous builds there would have been no way of completing the towers.
December 26, 2023
Reply from letbricks.com
Hi there Aaron,
Sorry for my late reply!
Just got back from my vacation.
Sorry for the missing parts! 😭
This must be the negligence of our quality inspection staff: (
Could you please take a screenshot of your missing parts in the instructions or parts list, and fill them in the missing parts list attached to the email? You only need to fill in the screenshot and quantity of the missing parts.
We will replace the missing parts for you free of charge as soon as possible according to the missing parts list!
Please check your inbox
best wishes,
Quincy
We still have not received my son’s…
We still have not received my son’s Christmas present
December 22, 2023
Reply from letbricks.com
Hi there Andrew,
Sorry for my late reply!
I just got back from my vacation.
As I replied to you in the email
Your package is said to have been delivered.
Here is the tracking link:
https://t.17track.net/en#nums=YT2335621272131543
Have you successfully received it now?
Quincy
Unbelievable delays. Untested designs.
Let me start by saying that 2 stars might be generous given my experience with Letbricks; that a 1-star review might be more accurate, but they were prompt in responding to emails and processing my refund so maybe that's worth something.
I ordered a kit that I wanted to review on my YouTube channel during their Black Friday sale, and when I saw that the order still had not shipped 2 MONTHS LATER, I canceled it. That's the short version of my experience.
But in the interest of making this review both informative to the customer and constructive to Letbricks, there are some details I should add:
- When I paid via PayPal, PayPal delayed the payment for a couple of days. This never happened to me before and I learned that PayPal sometimes does this with problematic businesses.
- Shortly after I placed my order, I discovered strong evidence that Letbricks does not test-build the designs they have before selling them as kits. This means that a customer could pay over a hundred dollars for a kit and end up with one that has major build issues or worse, is completely unbuildable.
When I initially found out, I was willing to say "Oh well" and risk receiving such a kit but after two whole months without even getting a shipping notice, I was motivated to just cancel the order altogether.
Selling untested designs as kits is inexcusable for a company. And offering hundreds of them for sale with steep discounts during the holiday season; Is it any wonder that they can't keep up with orders? If Letbricks wants to improve as a company, they need to direct their quality control team to test-build their designs and be more up-front with customers about major shipping delays until they can hire enough personnel to handle orders.
November 21, 2023
Reply from letbricks.com
Hello Roger,
First of all, thank you for your willingness to write such a long review. I have read it all. Thank you for your recognition of my customer service work. Of course, quick reply and refund processing are what I should do.
I completely understand your feelings. After you placed the order, you urged the shipment many times, and I also urged my colleagues many times to process it as soon as possible. I am also very helpless. It has not been shipped for two months: (
As you suggested, we need more hands to handle the essential work.
1. Regarding the situation where your Paypal payment is manually reviewed, please allow me to explain. This is not because our account is at risk, but it is related to your payment method. Did you pay by electronic check? Furthermore, many failed payment orders in our PayPal account are related to the payer, including IP, whether the account is authenticated, etc.
2. Our kits are not sold without testing. We have our own brick builder, whose job is to build the bricks and perform structural verification, and many of the designer's models have been verified by the designer. Just because there are too many MOCs, our building block builders have limited time, but we have been carrying out structural inspections.
3. You have contacted our customer service email many times, and you know that we will not avoid problems. If there is a problem with the structure or parts are missing, we will definitely compensate or refund, and will immediately arrange for a building block builder to optimize the structure.
4. Regarding the notice of logistics delay, I really couldn’t do it properly, because I didn’t expect it to be delayed for so long. This is related to our lack of staff. I have already reported this issue to my leader, and we will recruit new quality personnel. Inspector, in the future we will increase the speed of order processing and quality inspection.
Thank you for your structural suggestions, my team and I will really take your comments and make improvements.
Sorry again for any inconvenience.
Quincy
Great and quick customer service!
January 10, 2024
Unprompted review
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I still have not received my order.
November 23, 2023
Reply from letbricks.com
Hi there Ellen,
Sorry for the long wait.
Sorry to keep you waiting so long!
Your order was shipped on December 4th and arrived in your country on December 19th.
But it’s still in transit :(
Here is the tracking link:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=EV043002255CN
I've asked my shipping coworker to check why shipping is taking so long.
You will be contacted via customer service email later.
Quincy
Never received my new copy of manual
Never received my new copy of manual. Which was requested do to the original copy, purely made
November 22, 2023
Reply from letbricks.com
Hello，
After you responded to my last email, I asked my colleagues to issue additional instructions for you.
That is December 22nd.
But we need to wait for the supplier to send it to our warehouse before sending it to you from our warehouse.
So it took a little more time.
Your instructions are already in transit.
Here is the tracking link:
https://t.17track.net/en#nums=YT2400621272183016
Quincy
Big Boy Review
The price and offers, the product is very nice, some parts are missing but we have replaces from others sets, but the product meet our expectations.
November 20, 2023
Reply from letbricks.com
Hi there Roberto,
Thank you so much for your review!
Sorry for the missing parts.
Please send the screenshots of the missing parts and mark the quantities, then send them to our email: service@letbricks.com
We'll send you the missing parts asap!
Quincy
Design is great, bricks not so much.
Design is great, bricks are not.
They work, sorta. Very hard to get them to stay connected.
November 21, 2023
Reply from letbricks.com
Hi there Corey,
We are sorry that the quality of our bricks didn't satisfy you :(
If possible, we hope to resolve your issue.
Please take a photo of the loosely connected bricks and send them to our customer service email: service@letbricks.com
If it is a connection problem with the bricks, we will send you new bricks.
In addition, I have already reported this issue to my colleagues and will ask the suppliers to pay attention to reducing part tolerances and improving the stability of part connections.
This is something we are always striving to improve.
Quincy
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Great website and great customer care
The experience I had with Letbricks is honestly amazing. sure there is a long wait time but in the end it was brilliant. From the building experience to even opening the box. The customer care is amazingly quick and caring [thank you Quincy :) ]. I highly recommend it to anyone looking to up there model collection
January 4, 2024
Unprompted review
Reply from letbricks.com
Hi there Myke,
Thank you so much for your positive review!
Reading your comment really makes me happy!
Your affirmation is our greatest encouragement!
We'll provide you with better services and better building block models in the future!
Wish you a happy life!
Quincy
I ordered the Big Boy because ot was…
I ordered the Big Boy because ot was available in the US and in stock. It wasn't in the US and that took time to get. The USB wasn't in the box, it was replaced with a QR code. The kit was missing several parts and some parts were broken. You need to be experienced to build these sets, or you'll really hate your purchases.
November 19, 2023
Reply from letbricks.com
Hello Cory,
Sorry to bring you a bad shopping experience.
We have been using QR code instructions for a long time. If you think there are unclear parts of the steps, please take a screenshot and tell us and we will modify it.
During the peak season, the inventory in our US warehouse is quickly exhausted, so we have to ship from the Chinese warehouse. I have updated the inventory information on the product page simultaneously.
Sorry for the missing and damaged parts! Logically speaking, there shouldn't be missing parts. This is very abnormal. I have reported this problem to our product manager, and they will contact the supplier to check.
Please send your missing or damaged parts in the PDF parts list to our customer service email, and we will reissue them for free to you as soon as possible.
Our customer service email: service@letbricks.com
Happy New Year!
Quincy
Moc please very well
Moc please very well, clamping power super, color and building instructions good. Unfortunately, stickers are missing or pdf are not included to print them, often there are also missing parts that you have to reorder. Hope to get it from you. If these criteria are eliminated and you get it (parts, sticker problems) everything would be okay
October 30, 2023
Reply from letbricks.com
Hello friend,
Thank you for your objective review!
Sorry for the problem! In the future, we will mark "instructions" on the QR code sticker of the instruction manual to prevent customers from accidentally losing it.
For missing parts, since our MOC model is a manual quality inspection, mistakes may be made. We will definitely reissue it for free!
Thank you again for your support and understanding :)
Happy holidays!
Quincy
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