Everyone I spoke to on the Lettings Hub Customer Service Team was professional, polite and helpful. However, my special thanks go to Lizzy, who put an end to a very frustrating chain of events with t... See more
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Dear Haart, I would like to extend my sincere gratitude to Vanessa and the gentleman who assisted me with my insurance (my apologies for forgetting his name). Both of you have been exceptionall... See more
Company replied
I use the hub on a daily basis and find the process simple and self explanatory. The notes that the team add are most useful to track exactly what is going on with the applicants. If I need any help (... See more
Company replied
Jake, with Terry working behind the scenes, resolved an issue for us incredibly quickly the day before a tenant was due to move in. The whole team has been very supportive, especially as we’re a new l... See more
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Company details
Written by the company
Our goal is to help landlords and agents secure the best quality tenants for their properties and provide a personal service to tenants moving into their new home. Giving tenants an end to end journey with a range of insurance products and discounts to make their move easier.
Contact info
PE2 6LR, Peterborough, United Kingdom
- www.lettingshub.co.uk
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Had a query that was difficult to sort…
Had a query that was difficult to sort out, spoke to several operators all who were very helpful but couldn’t seem to pin down the issue, spoke to a member of staff today called Stacey, who went the extra mile and did some digging and figured it out straight away and progressed my application, couldn’t be more thankful! Excellent bit of customer care!
July 30, 2025
Unprompted review
Reply from The Lettings Hub
Hi Jacob! We are happy to hear that Stacey went the extra mile to help you out. She will be delighted to hear this, thank you!
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Most welcoming
Liam was welcoming, reassuring and easy to talk to: First he listened carefully and ensured he understood my query. Next he moved swiftly and professionally to provide me with answers and effective resolution.
I had a most pleasant conversational exchange.
July 30, 2025
Unprompted review
Reply from The Lettings Hub
Hi Irma! Liam will be so happy to hear this, we are so pleased you experienced great service. Thank you!
Found the process a bit lengthy in that…
Found the process a bit lengthy in that I was asked a number of times to send documents through that I had already sent through, but got there in the end. Have to say a big thank you to Liam. He was polite, helpful & actually helped me in the final process. Superb customer service Liam
July 30, 2025
Unprompted review
Reply from The Lettings Hub
Hi Piper! Liam will be delighted to hear this, thank you for your feedback. We really appreciate it!
LANDLORDS DO NOT USE THIS!!!!
LANDLORDS DO NOT USE THIS!!!!
I would give less than 1 star if I could. The website is absolutely trash. I had to use it across 3 different devices just so I could get it to work. They wanted far too much personal data (everything short of a kidney) and their data handling policy is extremely poor, they admit to giving your data to 3rd parties that are outside UK and EU jurisdiction where GDPR and our privacy laws are different. Along with this you are unable to submit the application UNLESS you tick the box allowing them to sell your data? No way of opting out besides sending a GDPR article 17 notice to dataprotection @lettingshub.co.uk asking them to delete your data. If you're a landlord of estate agents I would avoid this website like the plague as it makes you look incompetent and unprofessional if you use this.
July 30, 2025
Unprompted review
Reply from The Lettings Hub
Hello,
Thankyou for taking the time to provide us with your feedback. All feedback is useful and helps us improve for the future.
We are sorry to hear that you were having trouble with the website. We would be interested to hear the problems you were having so we can investigate and improve it for future. As for the amount of information we ask for, We ask for this to conduct robust checks to all tenants and guarantors and this is to ensure that we are protecting our customers(The Letting Agents) and their landlords.
We also take our data protection responsibilities very seriously. We would not provide any data to any 3rd parties without prior confirmation from the applicant beforehand. Also, if you have said yes for data to be shared, this can also be revoked should you change your mind. The box on the application form is not to give permission to sell data. This is to confirm you have read and understand that we will be informing the council and utilities that you have moved in as this is a request from the Lettings Agents.
Once again, we are sorry to hear that you had trouble with the website and we would like to know more. Please could you email complaints@lettingshub.co.uk in the first instance with details of the issues and one of our dedicated team will investigate this for you and reply to you directly.
Kind Regards,
The Lettings Hub
Reply from The Lettings Hub
Hi Karen! Baylin will be delighted to hear this, thank you for your kind words!
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Expert and friendly service
Olivia was incredibly helpful. She talked me through all of my options patiently and was warm, friendly and knowledgeable. I felt confident, reassured and well informed which made the process very positive and smooth. Thank you Olivia
July 25, 2025
Unprompted review
Reply from The Lettings Hub
Hi Natalie! Olivia will be delighted to hear this. We are so pleased you now feel confident and reassured. Thank you!
Superstar Jake
Jake Foster helped me so much push a difficult file through. Super informative, clear and proactive, he put me to ease during a particularly stressful file. Massive well done to him.
July 22, 2025
Unprompted review
Reply from The Lettings Hub
Hi Ambrina! Thank you for this, Jake will be delighted to hear this. We are so happy we could help- thank you!
Unprofessional, Lazy & No Communication.
Where do i start from.
As i Letting Agent stay far far away from The Lettings Hub, if anyone would like to ask me in person they are most welcome to do so. Unprofessional, Lazy & No Communication.
I would not recommend them to anyone. Stay away.
July 22, 2025
Unprompted review
Reply from The Lettings Hub
Good afternoon Pav, we are very sorry to hear you feel this way and would like to contact you to resolve your concerns.
Our Operations Director tried calling you yesterday to discuss this further, but unfortunately only reached voicemail. We will try again later on today to hopefully resolve this over the telephone.
Kind regards,
The Lettings Hub
Liam was incredibly helpful and…
Liam was incredibly helpful and friendly. Helping explain the details of move ins and references. I was very happy with how helpful he was and will definitely continue to use the letting hub.
July 22, 2025
Unprompted review
Reply from The Lettings Hub
Hi Remee! Liam will be delighted to hear this, thank you!
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What a helpful team lettingshub have
What a helpful team lettingshub have been to myself and my dear husband. Moving can be a very stressful time. And I must admit this company has been very quick in dealing with our credit checks and more. I want to thank them for making our move as smoothly as possible. And the advice I recieved today from Mohammed Zubair. I so hope I have spelt his name correctly. Thank you Zubair. Your a credit to the company and never forget that.
July 22, 2025
Unprompted review
Reply from The Lettings Hub
Hi CB! Thank you for your kind words. We are so happy we could help you out and Zubair is a star. Good luck with everything!
Liam was amazing to deal with
Liam was amazing to deal with, got the reference over the line so quickly!
July 21, 2025
Unprompted review
Reply from The Lettings Hub
Hi James! Liam will be delighted to hear this, thank you!
Hussnain was such a gent
Hussnain was so helpful and explained everything perfectly, everything I didn’t understand he was more than willing to explain again. He even helped me out on the next stage of my moving process and gave me some people to reach out to to make my move easier, which I am very grateful for if you guys haven’t already l, give this man a raiseeeee
July 17, 2025
Unprompted review
Reply from The Lettings Hub
Hi Lutchia! Hussnain will be delighted to read your kind words. An absolute star- thank you!
Liam
Liam, whom I spoke with, was absolutely amazing. He was attentive and very committed to helping me resolve my issue! Thank you!
July 17, 2025
Unprompted review
Reply from The Lettings Hub
Hi Hae! Liam will be delighted to hear this- thank you!
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Fantastic Team
Everyone I was in contact with at the Lettings hub was extremely helpful. Imogen inparticular was a star!! Answered all my questions and helped me set up my policy with ease. Thank you!
July 16, 2025
Unprompted review
Reply from The Lettings Hub
Hi Ben! Thank you for your kind words, this is amazing to hear. Thank you again!
Great Service …
Mohammed was quite helpful with helping me select the right plans and covers regarding my move. I couldn’t have asked for anyone better! I had a good experience and the conversation was quite informative.
July 16, 2025
Unprompted review
Reply from The Lettings Hub
Hi Tejiri! Mohammed will be delighted to hear this- we will pass the message on. Thank you for your kind words!
friendly and professional
Sam was very friendly, professional and answered my question quickly and accurately. He was able to provide me with information I was after before I had even asked the relevant question.
July 16, 2025
Unprompted review
Reply from The Lettings Hub
Hi Edward! Sam will be so happy to hear this. We will pass this message on- thank you!
Very good in person experience. Website less so.
I had difficulty with the website which was very frustrating. I called them and was helped directly by someone who patiently spent half an hour sorting it all out and the forms were finished.
July 16, 2025
Unprompted review
Reply from The Lettings Hub
Hi Sybil! Thank you for your feedback- we are sorry to hear you had some issues with the website. We are happy to hear our team were patient, like always, and gave you the help you needed. Thank you again!
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The agent was extremely supportive and…
The agent was extremely supportive and helpful!!!
July 16, 2025
Unprompted review
Reply from The Lettings Hub
Hi Widad! We are delighted to hear this- thank you!
Thank you Lizzy
Lizzy was incredibly helpful and friendly, was a quick call and got my problems solved straight away!
July 16, 2025
Unprompted review
Reply from The Lettings Hub
Hi Miles! Thank you for your kind words. Lizzy will be delighted to hear this!
Reply from The Lettings Hub
Hi Abilio! Great to hear- thank you so much!
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