Lex Autolease Reviews 

57 days to complete straight forward repairs on a commercial vehicle, leaving us van less for much of that time, impacting our customers, service and income.
Lex Autolease couldn't have been more unhelpful or uncaring, all they want is to charge you for every little thing.

Sadly I can't give anything lower than 1 star.

I haven't even got the car yet, and as Tesla pushed us through to Lex to sort the deal, chaotic and unprofessional would be an understatement.

I've never experience a company so disorganised, slow at responding, and then asking a customer to try and resolve issues at their end relating to references and codes.

I'm not sure any car is worth dealing with Lex.

Avoid at all costs.

My wife was named customer for 8 years. Vehicle due to be returned and collected day before we were emigrating. On the day we got an email from the collector saying they were coming five days later. Took about 50 minutes and numerous calls to get through - then were told Lex would do absolutely nothing about it. Nothing. They left us high and dry trying to sort out THEIR problem. They blamed the collector and blatantly refused to accept any responsibility or duty of care. Avoid like the plague. That's what you get for getting charged an extra £50 a month for a contract extension on an 8 year old lease car.

Really slow, really poor customer service, infuriating from the very start of having my car lease with them

My car from Lex with less than 20,000 miles has broken down. They came to take the car for repair but say I'm only entitled to 48hours of a hire car. They refused to organise the car unless I rang back their premium line. When I asked what I do for getting to work after 48hours, the woman from lex told me that wasn't her problem. Im now left paying for a car that I don't have with no replacement. No public transport options so dont know how I'm going to work or get anywhere until my car is repaired. Very disappointing service from a company who obviously dont care about their customers.

I went through UK Car Line Ltd to lease my new car and LEX AUTOLEASE were the underwritersm for the vehicle. Not only was the initial information provided promptly, but followng my credit check they actually reduced my quote, meaning I'm paying less! The follow up service has been good so far and I am due to get the car in a few weeks so we'll see how ongoing support pans out - for the moment I am a happy customer of both companies!

I have leased with Lex for about 3 years; I recently received a car park ticket from parking eye : Lex sent me the details as did parking eye and for that Lex charged me a £10 admin fee
?? All they do is admin !! what a cheek ; so then I have to deal with them and parking eye , for info I successfully appealed the fine with Parking eye they were good to deal with Lex had to refund my tenner ; A bit more admin for them . I am expecting a further admin charge !!

They advertise 0% APR with Tesla but good luck being approved, it doesn’t matter if you have a stellar credit score. Either there is a glitch with their credit review process, or they have maxed out their exposure at these terms and will not onboard more customers, or it is a scam. The worst is that there is no feedback loop referenced in their email other than sending a letter by post (good luck with that!), they seem to make it difficult on purpose to speak to them. It’s the worst experience I’ve had with a car leasing company, exceptionally poor customer service, Tesla should find an alternative.

Great service from start to finish. Kept me informed all through the process. Would happily use them again.

Loads of issues with my ID BUZZ, lex auto not interested, absolutely disgusted that managers will not talk on the phone to me!!!!
Solicitors next step, what a way to treat people.

Leased a vehicle for 3 years with these guys and I had no issues whatsoever. Customer service was always friendly and helpful when I called in and the collection process and return of the vehicle was straightforward. Maybe I got lucky but I would recommend.

On 22/08/25 my EV broker offered me a delivery slot for my vehicle, with Lex Autolease showing availability on 29/08/25 or 01/09/25. I opted for 29/08/25.

It is now 28/08/25 and my broker has still not received any confirmation or communication from Lex regarding this booking. This lack of clarity and basic customer service is unacceptable — particularly given that the delivery slot was offered almost a week ago.

For a company of Lex’s size, this level of service is extremely disappointing. Customers should not be left in limbo right up to the day before a scheduled handover, with no certainty if the delivery will even go ahead.

Shocking customer service after 3 year lease all paid you put a dispute on my file for £548 after I told you I needed time to pay cause I had to look after my terminal ill father and you didn’t care still stuck a default on which again I have asked for you to remove and the answer no.

AWFUL. Stay clear of these Charlatans

I lease a vehicle from Lex Autolease, when I first started my maintained lease, I was informed that I would be able to have all season tyres put on the vehicle when the manufacturer fitted tyres were end of life. This was unfortunately a lie.
The car that was supplied by Lex has had many issues requiring long remedial work with Volkswagen, each time this has happened, there has been a cost associated with this as well as the fuelling cost of this, my car is electric and charges from the solar panels on my house so there is no cost to me normally. The amount of times the vehicle has gone in for work, the accumulated cost is nearly £200 for which I asked Lex to cover. I am after all paying them for a vehicle that is not able to be driven, they refused this and upheld it via an official complaint that took 7 weeks to be a blanket ‘No, go away’ response. Because of this I have chosen to end my lease early and taken out a lease with a different company. I will be aiming to avoid Lex in the future as they don’t care for their customers.

Avoid! Terrible customer service. I expect further trouble as I'm stuck in a contract with them. Will happily take your money and be of no use. Unfortunately got the car through work, if I had seen these reviews I would never have gone with them. So many better companies out there. Avoid! You have been warned.

Upon a review of the agreement as circumstances of my business changed to warrant a change i was initially impressed with the engagement. The process following that initial engagement was nothing more than appalling. Ranging from requesting a response 5 days before the date the document i was requested to sign being impossible to achieve to then being informed that it has expired so had to reapply with limited amount of explaination as to why! Total lack of communication. Resulting in a disproportionate amount of my valuable time being wasted fixing the issue that was not of my doing with another representative from customer services. 2 days later and no response to firm if the ammended document had been process! Total lack of communication. At this stage i am reluctant to use Lex Autolease going forward for both my business car of those of my employee (s).

Please don’t ever go with this finance company. They deliberately dupe consumers and force them to use online portal so that customers don’t understand what they are doing and then they provide a big invoice at the end. I paid for miles that I did not receive when I changed my contract their customer service is non-existent for vulnerable customers. The management are a joke and they do not respond to emails. I would never ever finance with these guys again and I would recommend that no one ever works with this company. I have also raised to companies the actor as a broker for Lex.

Poor customer service. Staff arrogant and don't listen. Use BCA to pick up the cars at end of lease and happy to let this company reak chaos, on there hapless customers.

This is just one of the Horrendous experiences with this leasing company. So they usually charge for the penalty charges received plus £10-£25 admin fee. When we want to challenge the penalties we need letter of authorisation which is a nightmare to obtain. Spent 40 minutes on the phone when they agreed to give the letter of authorisation. However nothing was sent although 24 hours has passed.