LG Global Reviews 

I bought a 50 inch nanocell86 TV from LG in October 2021, by mid 2023 a few months out of warranty, the back layers of the screen started to de-laminate leading to lines of backlight bleed that has gotten worse over time and today I have turned my TV on to find it displaying everything with horizontal banding clearly visible now.

Some may say "well it is 5 years old..." but this is complete crap as not only should a £700 product last more than 5 years but also I do not use this TV more than a couple of times a week and only for watching the odd movie or playing a PC game. I am not a general TV watcher and it has spent most of its life turned off, yet it has still fallen to bits.

I will not be buying another LG product as long as I live which hopefully will be another 20 to 40 years.

We bought an LG Refrigerator and had issues with it one month after it was out of warranty - freezing up in the back. We used a hair dryer and melted the ice and it has continued to operate. However, I am not sure the temperature is always consistent. The door alarm continued to go off to the point that I watched a YouTube video and disarmed it because the temperature was fine. Will never buy another LG Fridge.

I am extremely disappointed with LG's customer service.
A fridge was delivered to me damaged through no fault of my own. I reported the issue immediately, yet instead of resolving the problem quickly, I have spent days chasing updates, making phone calls and sending emails.
LG's response has been focused on internal procedures and authorisations rather than helping the customer. I have been told I must wait for approval, then wait for collection, and then wait up to 14 days for a refund. Meanwhile, my family is at risk of being left without a fridge.
The damage was caused before the appliance reached me, yet I have been made to feel as though the burden of resolving the problem is entirely mine.
For a global brand, I expected far better customer care. The lack of communication, urgency and ownership of the issue has been extremely disappointing.
I would not recommend LG based on my experience.

If it were possible, I would give LG negative stars!!
Our six-year-old washing machine which has done light duty with only two of us in the house, on 22/05/2026 started smoking. Contacted LG who advised me to call Woolley Appliance Services, their preferred contractor. They came the next day and said they would get back to me with a quote. The next day the advised that the required part was no longer available and the machine could not be repaired.
I went back to LG for a solution and have now spent the best part of eight weeks providing all the receipts, model numbers, having to get the Service Report from Woolley's myself and being totally given the run around the with the obvious intention of wearing me out until I go away.
Really shameful of LG to waste people's time.

I really like this refrigerator it is so quiet. After having this fridge for a month it had saved me $10.00 on my electric bill, same for the next 2 months. Now comes my 2 star rating. Fridge started having my food getting not as cold, and it kept getting warmer inside. Milk would only last 2 days before souring. Some of the contents will probably be safe to consume but a lot won't be. It is now out of the 120 day return to Sams Club so I had to call LG. It was easy to get a claim started and the LG agent said that they would send the repair ticket out to the nearest repair business and they would be calling me for a date and time for repair. I never heard from anyone. I called LG again and again they said the same thing. Now it has been day 15 since my first call to LG and still no call from anyone. I called LG again and they said that they would escalate my ticket. Well 3 days later and I still haven't heard from anyone. So now I decide to order a new fridge only this time it wasn't LG. I figure that if LG ever gets around to repairing my fridge I'll just put it up fo sale and hopefully the new fridge will be better than the LG. It's sad because I really liked the fridge but the time it takes to get it repaired sucks big time. So as of this review I still haven't heard anything from LG.

MODEL NUMBER ISLTCS20030S. SERIAL NUMBER 601MRYA2W138

Went to buy a TV as part of there 20% of TV scheme for the world cup. The site automatically added discounts of 25%. I chose my TV and clicked place order, it removed the discount codes and increased the price by over £130. I quickly pressed cancel.

I then raised it on the chat with an agent and they said, they could raise a case and they will notify me with a decision. That's right, i've not even bought it yet and i have to raise a case and wait for notifications for them to decide whether them increasing the price after i clicked place order is ok.

Never buying anything from LG again.. customer service is crap

Wish I read the other shocking reviews on here before I bought my new LG television. I owned the tv for a month before putting it on the wall. Used it once - then it broke. The process to get it repaired was terrible. First, the Indian bloke at the call centre could not grasp the spelling of my surname, took 5 times of me spelling it for him to note it correctly. I then had to take the television off the wall (at my own expense) and wait 2 weeks for the repair. I paid £40 to take the tv off and put back on the wall by someone qualified. I asked LG for compensation and they offered, get this, £20 and 10% off any future purchases!!!! I thought it was a high quality brand but obviously not. The customer service was poor. I have a Samsung TV in my house which generally works much better too! A V O I D

I would not buy an LG TV again. Customer service is awful, which you unfortunately only experience when there is a problem. TV sent away for repair with black shadowing, brought back repaired but started to show the black shadowing immediately again. LG are now making it so difficult to get it repaired again. Probably because they know they can’t repair it and don’t want to give us a new TV. All within one year. Terrible

Ordered an LG BASE Z air conditioning system from LG Spain's official online store in April 2026. What arrived? Completely mismatched units that cannot be installed together: a 24000 BTU indoor unit paired with a 12000 BTU outdoor unit.

The installer I hired took one look at the boxes, confirmed the mismatch from the factory labels, and left. That cost me €200 for absolutely nothing.

I complained immediately with full documentation. LG's response? Eventually they sent the correct unit, but:

• They have NEVER responded to any of my emails
• The incorrect unit is STILL in my home a month later
• They refuse to address the €200 compensation for their error
• Multiple phone calls resulted in empty promises: "We will write back." They never did.
• Requests to escalate to a supervisor were refused

I sent a formal notice with a 7-day deadline. The deadline passed. Nothing.

I own four other LG air conditioning systems. I chose LG for quality. I never expected customer service this poor from a major brand.

I've now filed complaints with Spanish consumer protection authorities (OMIC Barcelona, Agència Catalana del Consum) and initiated a bank chargeback. All LG had to do was respond to emails and take responsibility for their own mistake.

If you're considering buying from LG Spain's online store, think twice. When something goes wrong, you're on your own.

We purchased an LG WTL9 - 12B washing machine.
Had it less than 18 months - it has broken 3 times. So far I have been on the phone doe 30 minutes - and we still don't have a service call lined up.

DO NOT BUY FROM LG

I bought my first LG washer less than 6 months ago. It had a faulty door lock that made it vibrate and leak because it wasn't tight enough to seal properly when in use.
LG sent an engineer out, who upon removing the door lock and door seal, found corrosion on the drum lip (the part hidden under the drum seal itself that is not user accessible)

The engineer then lied about my repair. He said there was no issue with the lock, noted the rust and said it was probably from being used and also said I was aggressive and shouting. Luckily I have CCTV of the ENTIRE interaction which proves he's a liar. This is taking place in a household with two disabled vulnerable adults.

I formally rejected the machine with Appliance City who I purchased it from, they told me that LG said the engineer report said there was no rust! Despite the engineers OWN photos and mine and CCTV proving differently. Appliance City keeps pushing me back to LG, LG hasn't even got back to me after I sent the CCTV proving the engineer was a liar.

I'm shocked and appalled that LG would treat disabled customers like this, allowing engineers to outright lie about your conduct and bring your behaviour into disrepute.

The fact they used my Mom's bowel cancer and the necessary washing we have to do to say the rust was caused by that. DISGUSTING.
I have this in black and white in the engineers report.
I have all the emails, the report, photos and CCTV.
I am still left with a machine that I can't use because it leaks and having two physically disabled people in the house makes that a much more dangerous slip hazard.

If I could give this company zero stars I would. I bought my mom an LG washer/dryer wash tower combo back in April and I'm still waiting for it. They supposedly deliver in California through a company called Pantos - they keep postponing and postponing. When they finally delivered it last week the unit was completely dented and damaged. It was supposed to be re-delivered Friday and they missed the window so the person who we paid to wait for it - after waiting an hour after the window - had to leave. Then it was supposed to be delivered tomorrow and I just got a text saying they can't deliver it then either and left it open ended when I would receive it. Told them to F- right off, cancelled the charge on my credit card and bought an Electrolux through Home Depot. LG and Pantos are liars and criminals. They are running a racket and should not be in business. Worst customer service on the planet.

In 2021 we bought a fridge that costed us 1800 euro, after less than 5 years yesterday the compressor burnt down! They say it takes 20 days to bring the new piece!!! How come the company hasn't a warehouse in Italy? And we are going to wait up for sure more than 20 days to get this fridge fixed!

Front Load washer wm3400cw is garbage!!!!

May 13, 2026 update so told don’t have a thermistor or heater to determine temperature but in the next sentence states the machine will protect from to hot water and add cold

May 13, 2026 in the phone with LG and they have pretty much clearly state they don’t give a damn about us being satisfied listening or fixing the machine. Now they state being escalated to the highest authority and have to wait for a return call in 24 to 48 hours.

May 13, 2026 call back from my understanding was a LG manager no sent to us to an authorized appliance tech and who could not fix the issue because they were not given permission.

May 13, 2026 5th time a tech has been here this visit was to replace the board and thermasist but no he ran all his test had to try two times to get a HOT water wash. On the phone with a second manager now saying they get there recommendation to replace parts by their professional techs and now waiting on someone else they were no help again went and got another manager who now is going to call us back

THE THINGS YOU CAN BE ASSURED IS YOU WILL NOT BE HEARD, THEY WILL ROYALLY TRY YOUR PATIENCE AND PISS YOU OFF and WILL GO ABOVE and BEYOND TO NOT FIX YOUR ISSUE.

Can’t even get a Return number to return this lemon back to Lowe’s

May 12,2026 I’d give zero. Front Load washer wm3400cw is garbage!!!! We are elderly 83 71 and 63 we expect service our explanation of issue to be taken seriously and not be gaslighted.

First issue every cycle rinsed in real warm almost hot. First customer service person acknowledged an issue lost her when phone dropped tried speaking with her again to find out date and time tech is coming had to speak to another who tells me No Issue working just fine tried 6 or more times nicely when I demanded several times to get a manager that took an additional several requests to the point I was royally pissed to be heard.
Well apparently I did not get a manager I got the tech who came out the first time. He says he did nothing but will be back to replace board the next day do to a sensor issue unrelated to the temperature issue I wash 3 loads one hot one cold and one warm everything is great.
He comes tells me again going to change the board lets me know he’s done.
Well I do a warm wash don’t check it but noticed when I pull clothes out not right after they are luke warm not cold . Wash another load this time cold and same clothes are not cold but Luke warm. That morning I wash a warm wash because it does not matter for the rinse well now it’s washing in cold so now No warm wash rinse still same.
The tech says all is working it’s not now not washing in tap Hot.

There is no customer service warranty means nothing!!!

I've had my LG TV for 3 years. It has an excellent picture, but that is where the greatness ends. Recently, when idle at the home screen, the tv has decided it wants to show screensavers whether I want it to or not. Even better, this screensaver comes with advertisements. Now I have to watch ads to simply have my LG tv powered on. Also, the tv has been known regularly enough to randomly change inputs, doesn't recognize the hdmi inputs unless you power cycle the connected device, and I also keep getting notifications that the tv is accessing websites that my security app feels that I need to know about. Overall, this TV gets a 2/10, a recommendation to not buy, and a guarantee that I will never again spend my money on an LG product.

I purchased a LG Washer and Dryer on April 2026. I also purchased Premium care for 3 years. My dryer started giving me an error "D80", and I have been calling since April 10 to the 800-243-0000. The customer service is very incompetent and not helpful. They keep telling me that someone will call to schedule a technician "in a couple of days", This never happen. I had the builder (this is a new construction) come and inspect the exhaust vent and it is COMPLETELY CLEAN AND UNOBSTRUCTED. I got a ticket number for the "Dryer Specialist" to call me in a couple of days (back on 5/2). AGAIN NO ONE IN LG HAS THE COURTESY TO GIVE A CALL BACK.
The worst part is that there is only one phone number to call, and the customer service reps do not provide or do not understand the way address customer problems in the USA and they do not provide means to escalate this utter lack of service.
I called today and again the same script, "some one is going to call me back. This utter disregard for customer service it is making me regret this expensive purchase. This is the first time purchasing an LG product, and it may be the last time I purchase or recommend someone to purchase an LG product.

If I could give this piece of crap of a TV a zero rating, I would have. Don't be fooled by the price. Buyer beware. Bought TV in January, and in April for whatever reason, I can no longer stream LG channels, Sling or Pluto. Thank God I have Uverse, at least I can get those channels. Correct me if I'm wrong. If it's an LG TV, shouldn't you be able to stream LG Channels??? Really Dude, Really. Then they come up with, you're not connected to the internet. Really Dude, really.

WHATEVER!!!@@@@

Avoid this brand when looking for appliances. They paste a 10 year warranty on all their products. After 4 years of a 10 year warranty they said they'd cover a control panel for a dishwasher, the refrigerator's ice machine also broke after a few years. I tried talking to "customer support" only to find that the red tape was running against the customers and they tried to sell me a 300 part that was supposed to be "covered". Don't trust this brand.

Will never buy another LG Product and will not recommend them to my friends or. would not recommend to an enemy, for that matter. LG does not honor warranties and will go out of their way to avoid doing anything on a warranty.