LG Electronics Reviews 

I rarely take the time to write reviews, but my experience with LG has been bad enough that I feel obligated to warn others.

We purchased an LG stove that malfunctioned after just one year of use. One year. For a major kitchen appliance, that is completely unacceptable. This isn't our first disappointing experience with LG either — we've owned LG TVs in the past that also broke down within a few years, well before you'd expect any major appliance or electronics to fail.

What made everything worse was dealing with their customer service. Getting a resolution was nearly impossible. They bounce you from person to person, no one takes ownership of the issue, and follow-ups go unanswered. It honestly feels like a deliberate strategy to wear customers down until they give up. In our case, it worked — not because we were satisfied, but because we ran out of patience.

LG products are expensive, and customers deserve both quality and accountability. We received neither. We will not be purchasing LG products again, and I would strongly caution anyone else considering them to think twice.

Whatever you do, DO NOT buy ANYTHING LG. We made the mistake of getting all LG products for our kitchen and a washer and dryer. In less that 5 years, the stove broke and the microwave. They wanted over $600 to repair one burner so we just got a new one but got a completely different brand. The customer service is infuriating and their warranties are a joke. They will "cover the part" but you can't just get the part and fix it yourself or get your own technician. You have to get the part through their chosen technician and the labor starts at $350. Save yourself money and frustration and avoid LG at all costs. The microwave broke too and we had the same issues. We will replace the part, but you have to pay for labor( which is more money than just getting a new microwave). Also, within a year of having the microwave, the lights began flickering on the time display and you can't see any of the settings. We stayed at an Airbnb that had the same microwave, and guess what? Same problem. They have garbage products and are just stealing from people.

Actually I had no real experience . I called Costco as I was supposed to . I purchased the appliance there . They said LG would contact me to set up a service appt . LG sent me an email saying I had an appt on 4/20 " in the morning " . There was no phone number even given to call them . It did say the technicians name and there was a link you could click to contact him . It was just a place to leave a message . I got
One of those automated responses and doubt I hear anything else . This is not a good day for the appt. I honestly have never heard of this way of setting up a service appointment and I have had tons . Called Costco and the woman there had to call them and change it .

I’m surprised LG is still in business as their products are low quality and their customer service is terrible. They sent me a defective monitor. I sent it back to them, per their instructions, and they have been giving me the run around for more than two months. Every time I call or follow up by email, they stall. They tell me they are waiting for an update from their managers. They tried to offer me a crappier, cheaper model. When I pointed out it was an inferior model, they said, “since you refused the replacement, we’ll only give you a credit.” So now they have my $500 and I have nothing. Total criminals. Update: I had to get my bank to reverse the charge because they kept effing me around and not refunding my money. Their customer service is more like customer torture. Won’t ever buy from them again.

Purchased an LG Electric Dryer (with matching washer) on July 13, 2024 from Home Depot. A little over 18 months of use and the drum rolllers have failed. A very disappointing produce. Just normal home use, too. Bye Bye, LG.

Lg chasback. swindell. after several weeks dem told me
picture of my review is to bad ( it wasent ). zero cash back. not god company. Never again..

10 years experience with my LG TV.
It never let me down of missed a beat. Well done on the quality

I bought a single-door LG fridge on 01-04-2026. It has no cooling at all.

If negative stars were possible, LG Canada would not get even 1 star from me. Their customer service is a complete disgrace. Dealing with LG Canada was one of the most frustrating, incompetent, and infuriating experiences I have ever had with any company.

I made more than 20 calls to their customer service team, and not one of those calls produced any real help. Every time, I was told to wait or promised a callback within a day, and those callbacks never came. Their staff are not there to solve problems, they are there to waste your time, pass you around, and make a bad situation even worse.

I left detailed comments all over their portal, yet every time they contacted me, I had to repeat the same issue again from the beginning, as if nobody there could read, follow notes, or do the most basic part of their job. Their communication is beyond terrible. It is lazy, disorganized, and completely useless.

What should have been a simple return for an unopened item turned into a 4-month nightmare. I had to file a chargeback with my credit card company just to force progress and get my money back. That is how pathetic this process was. LG does not listen to customers, does not respect customers, and clearly does not care until money is involved. If they will not respond to reason, then hitting them financially is apparently the only language they understand.

My advice is simple: do not buy LG products. And if you insist on buying one, do not buy directly from LG, unless you are ready to deal with a customer service team that is shockingly incompetent and completely incapable of handling even the most basic issue properly. Dealing with LG Canada’s customer service is not just bad, it is a complete nightmare.

i called after buying a $4,000 set of front loaders, so top quality. after 1 year the words on the front of the washer are wiping away with just a micro fiber towel from laundry dust!!!!!!!! calling the company they said You pay us $400 and we will come replace it! i said how about a word vinyl that i can just lay over the top. if the words wipe completely off the washer is USELESS!!!!! Nope they want $400 How about that for choosing all the appliances in my house LG. Fool me once shame on you! NEVER AGAIN

I've had this fridge for about 3 years now and had to completely replace the computer the compressor the ice has stopped working twice now including the ice balls which is no longer in warranty every time I've called It's been not a good experience as far as I'm concerned the refrigerators are garbage stay away!

Extremely poor customer service. They ran a promo code for a monitor that was quite generous but nothing excessive ($200 off a 600 dollar monitor). I used the code and waited 5 days till the estimated delivery day.

I took the day off work to make sure my nice new monitor wasn't stolen on my porch. It never arrives.

I call up - "due to a pricing error" on their website they have to cancel my order. No compensation, they will not honor the pricing, they will not be sending me the monitor, I will get a refund but it might take a week.

They refuse to help me in any way. They won't even comp me for rapid shipping of a replacement monitor, given that it was needed for work purposes.

They didn't call me in advance to tell me this, they wait until after the delivery date was due, and I have to call them to find out what happened? It was just so poorly handled. I have a number of LG products like a refrigerator and a television but you can be sure I'll never buy one again, and you shouldn't either.

Terrible Customer Dis-service. Couldn’t get my password reset. Called in and was told that a ticket had to be created. What? For a simple password reset? I still haven’t heard from them over a week later. Worthless support . Why are they taking calls if they can’t do anything? And they’re all located overseas . So they. have no understanding of us customers

It took them over a month to even look at my machine. I couldn't talk to a real person, just an ai. They kept canceling my appointments. They won't make things right! My machine is still broken!

Service contact number on their website is non-existent.
Then you reach out to "live chat" which is a chatbot and response time is 15 minutes, only to receive a chatbot response, meaning useless.
Then they finally send you the "right" number, which is copy pasta from their website, meaning nonexistent

I spoke with customer service representative and he just talk and talk end he didn’t even let me talk, it’s the worst customer service I’ve ever experienced. My advice is don’t get LG appliances. Whirlpool has better service and better appliances.

AI washing machine without WiFi
I bought this AI machine this year.The first issue appeal straight in.No WiFi option at all.So I contact the LG service and they try to help me on distance through the video call.Nothing works and so on and so on,nobody even look at my model number to verify if it comes with WiFi .Plus missing leg adjustment spunner(the beg was ripped off and the spunner missing).Call them again they reply don't worry(we will send you missing part) Still waiting for excuses from them.Really disappointed.

STAY AWAY FROM LG
Today’s date 1.4.2026
Purchased a French Door (4 door) fridge (Australia) in Feb 2020 for AU$3,500. Also purchased the extended warranty. 1 month out of warranty (& only 6 yrs old) the fridge stops cooling.
. Have lost approx $750 worth of food
. Waited 20 days for technician to arrive & says it can be fixed at a cost of $900. The fridge clearly has a label saying that the compressor has a 10 year warranty - compressor only. Parts & labour costs NOT included. Compressor has a price of about $350 but the “call-out fee”, labour & any other parts total about $900.
Costs: fridge $3,500
Loss of food $750
Purchase bar fridge $200 (just to cope over the wait time for technician)
Repair cost $900
TOTAL: $5,350
EXPENSIVE FRIDGE!!!!
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STAY AWAY FROM LG
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Purchased a complete kitchen set. The refrigerator ice maker, the cubes freeze together. The stove face panel warped. The microwave readout is missing digits. We have had repairmen out multiple times. LG has horrible customer service. Finding a part on their website is painfully difficult. I will never buy another LG product

Bought a top loader extra large washer and several times a month it gets imbalanced. I've had it serviced at leasst once a year. Big mistake buying this... so much work trying to rebalance it and rerunning laundry