The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chris was the engineer who attended or boiler situation, was helpful, friendly and very professional. Left our home without the leaking outside boiler pipe, and replaced the failed part, left the comp... See more
Company replied
The engineer was fantastic , went above and beyond to repair our circuit board which was dangerous. He was friendly, polite , informative and very respectful of ourselves ( pensioners in sheltered... See more
Company replied
My annual Gas safety check was carried out on 21st September 2026 by your engineer Amit Choda.. this was the third year where Amit has carried out this work at my home.. Amit arrived on time..* is ver... See more
Company replied
Company details
Written by the company
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Contact info
Charley Wood Road, L33 7SG, Liverpool, United Kingdom
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4.4
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good service
Good service. Engineer polite, respectfully and professional in his job.
July 31, 2026
Unprompted review
Reply from Liberty
Good afternoon, Harjit,
Thank you for your feedback. We're pleased to hear you were happy with the service and found the engineer to be polite, respectful, and professional throughout the visit. It's great to know the work was carried out to your satisfaction. We appreciate you taking the time to share your experience.
Speak soon,
Adrian
The engineer was friendly and…
The engineer was friendly and respectful got straight on to the safety check and done a very professional job and left everything clean and tidy.
July 31, 2026
Unprompted review
Reply from Liberty
Hi Gordon,
thank you for your feedback, I'm happy to hear our colleague gave a good impression and left your property tidy.
kind regards
Wendy
Reply from Liberty
Hi Gloria,
Great news.
Thanks
Paul
Great
Fairly easy to make an appointment. The engineer was great. Very friendly and helpful with any questions I had.
July 31, 2026
Unprompted review
Reply from Liberty
Hi Stephanie,
Wonderful to hear of your positive experience.
Thanks
Paul
Professional
Engineer was on time.. very professional and very polite
July 31, 2026
Unprompted review
Reply from Liberty
Hi Tracie,
Great to hear.
Thanks
Paul
The lady was very polite and very nice
The lady was very polite and very nice. It was a nice change having a lady x
July 30, 2026
Unprompted review
Reply from Liberty
Hi Sylvia,
thank you for your feedback, I'm happy to hear our colleague gave a good impression.
kind regards
Wendy
Ben was very good at his job
Ben was very good at his job, and very nice. They let me know he was on his way.
July 29, 2026
Unprompted review
Reply from Liberty
Hi Jackie,
thank you for your feedback, I'm happy to hear you kept informed and Be did a good Job.
kind regards
Wendy
gas service
friendly and respectful got a text before they came identifying who was coming highly recommended
July 29, 2026
Unprompted review
Reply from Liberty
Hi Tammy,
thank you for your feedback, I'm happy to hear you were reassured by the text confirming who would be attending.
kind regards
Wendy
The engineer was very polite on time…
The engineer was very polite on time and explained what he was here to do, he was very officiant asked if I had any concerns, the engineer changed carbon monoxide alarm due to being out of date, carried out boiler check and left, leaving the area he worked within clean and tidy, the only issue is Liberty Gas didn't give me 24 hours notice before they arrived, but the engineer was very professional and polite.
July 29, 2026
Unprompted review
Reply from Liberty
Hi Marco,
thank you for your feedback, I'm happy your service went well and our engineer covered everything..
kind regards
Wendy
The staff was so rude wasn’t happy with…
The staff was so rude wasn’t happy with the service at all you should be careful with the staff you take on his customer service was terrible rude and arrogant man
July 23, 2026
Unprompted review
Reply from Liberty
Hi Gamze,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Gentleman came to do the gas safety…
Gentleman came to do the gas safety check. He was very polite. He let me know what he was going to do, said he would be testing the smoke alarms, and he'd let me know when he's doing it, and he did. Left everything clean.
July 28, 2026
Unprompted review
Reply from Liberty
Hi Susan,
thank you for your feedback, I'm happy your smoke alarm tests went well.
kind regards
Wendy
Peter was an amazing perfect gentleman…
Peter was an amazing perfect gentleman and explain what he was doing as he was getting the parts needed
July 28, 2026
Unprompted review
Reply from Liberty
Hi Gaynor,
thank you for your feedback, I'm happy Peter gave a great impression and kept you informed
kind regards
Wendy
Reply from Liberty
Good evening, Shara,
Thank you for your feedback. We're delighted to hear you found the service fast, friendly, and efficient. It's great to know everything was completed smoothly and to your satisfaction. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Excellent service lovely polite…
Excellent service lovely polite gentleman
July 28, 2026
Unprompted review
Reply from Liberty
Good evening, Tracy,
Thank you for your kind feedback. We're delighted to hear you received excellent service and that the engineer was both polite and professional throughout the visit. It's always great to know our team has made such a positive impression. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
Thorough gas safety check done.
July 28, 2026
Unprompted review
Reply from Liberty
Good evening, Denise,
Thank you for your feedback. We're pleased to hear the gas safety check was carried out thoroughly and professionally. It's important to us that our customers feel confident in the work completed. We appreciate you taking the time to leave a review.
Speak soon,
Adrian
Steve is great .
Steve is great ..
Very polite easybto approach if uv got a question ..
Very considerate to how he treats ur home
July 28, 2026
Unprompted review
Reply from Liberty
Good evening, Charlene,
Thank you for your lovely feedback. We're delighted to hear Steve was polite, approachable, and happy to answer any questions you had. It's especially great to know you appreciated the care and respect he showed towards your home.
If you would like an official compliment to be raised for Steve, please send a description of your experience along with your address and full post code to feedback@liberty-group.co.uk and your sentiments will be relayed by one of our Feedback Officers to Steve and his line manager.
Speak soon,
Adrian
Very polite man
Very polite man, informative and respectful. Excellent service
July 27, 2026
Unprompted review
Reply from Liberty
Hi Lisa,
thank you for your feedback, I'm happy to hear our colleague was informative and respectful and the service went well.
kind regards
Wendy
Reply from Liberty
Hi Sarah,
thank you for your feedback, its good to hear the job was carried out efficiently.
kind regards
Wendy
Reply from Liberty
Hi Elaine,
Wonderful to hear.
If you would like an official compliment sent to Sophia, Please send an email to Feedback@liberty-group.co.uk with a brief summary.
Thanks
Paul
Reply from Liberty
Hi Michael,
Great to see we met your expectations.
Thanks
Paul
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