The gas engineer was polite, knowledgeable and did his job well. I got a text ten minutes before he arrived which is really helpful. On the day everything was perfect. He answered my questions with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chris was the engineer who attended or boiler situation, was helpful, friendly and very professional. Left our home without the leaking outside boiler pipe, and replaced the failed part, left the comp... See more
Company replied
Liberty engineer always on time very friendly lets you know everything ok before he goes .Steve has been our service engineer for 12 years and feel safe living on my own and retired I know I can trus... See more
Company replied
My annual Gas safety check was carried out on 21st September 2026 by your engineer Amit Choda.. this was the third year where Amit has carried out this work at my home.. Amit arrived on time..* is ver... See more
Company replied
Company details
Written by the company
Maintaining warm, safe, energy efficient homes. This is what we thrive for. 👌 This page is monitored by the customer service team Mon - Fri, 8am - 4pm. For out of hours contact 0330 995 8007
Contact info
Charley Wood Road, L33 7SG, Liverpool, United Kingdom
- 03309958007
- hello@liberty-group.co.uk
- www.liberty-group.co.uk
4.4
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very friendly and did a thorough job…
Very friendly and did a thorough job while he was here. Checked fire alarms and loft.
August 13, 2026
Unprompted review
Reply from Liberty
Hi,
thank you for your feedback, I'm happy everything was thoroughly checked.
kind regards
Wendy
This engineer arrived on time and was…
This engineer arrived on time and was very pleasant with a friendly attitude.He explained what he was here for and went out of his way to make us feel that he was confident in his abilities..
August 13, 2026
Unprompted review
Reply from Liberty
Hi Idwal,
thank you for your feedback, its great to hear our engineer did a good job and was on time for you
kind regards
Wendy
He was very respectful and lovely…
He was very respectful and lovely person done a great job even tho it was hot testing the heaters x
August 12, 2026
Unprompted review
Reply from Liberty
Hi Kathleen,
Wonderful news.
Thanks
Paul
Good service
August 10, 2026
Unprompted review
Reply from Liberty
Hello Bill,
Fantastic news.
Thanks
Paul
Professional service
Let down again after 1st appointment was cancelled ( same as the previous 2 years). Had text message yesterday stating new appointment today not really enough notice but managed to be here for it. The engineer was very friendly and professional he carried out the service and made no mess whatsoever.
August 12, 2026
Unprompted review
Reply from Liberty
Hi Gareth,
Sorry to hear the issues regarding 1st appointment.
Glad to hear the job is completed now.
Thanks
Paul
On time,polit and hes done good job…
On time,polit and hes done good job Thank you
August 12, 2026
Unprompted review
Reply from Liberty
Hi Shahrbanoo,
Great news!
Thanks
Paul
The man that came to do the gas safety…
The man that came to do the gas safety check was friendly and a very nice man he even fix a problem with the boiler
August 11, 2026
Unprompted review
Reply from Liberty
Hello,
Great to see the boiler problem was fixed.
Thanks
Paul
Good service
I gave 5 stars because the engineer was very polite and good at fixing the problem
August 11, 2026
Unprompted review
Reply from Liberty
Hi Simone,
Great to hear the issue was resolved.
Thanks
Paul
The service was excellent no fuss
August 10, 2026
Unprompted review
Reply from Liberty
Hello Roy,
Fantastic news
Thanks
Paul
The engineer was polite and very…
The engineer was polite and very efficient, he didn't make a mess.
August 10, 2026
Unprompted review
Reply from Liberty
Hi Sharon,
Great to hear the visit went well.
Thanks
Paul
Did a Brilliant job very professional …
Did a Brilliant job very professional explained everything really well kept us informed how things were going. Very polite respected property
August 5, 2026
Unprompted review
Reply from Liberty
Hi Naomi,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and represented the company well.
kind regards
Wendy
Had 3 gentleman 1 was training
Had 3 gentleman 1 was training, lovely, polite and helpful very good😊
August 3, 2026
Unprompted review
Reply from Liberty
Good morning, Sue,
Thank you for your kind feedback. We're delighted to hear the team, including the trainee engineer, were polite, friendly, and helpful throughout the visit. It's great to know they made such a positive impression and provided a very good service. We really appreciate you taking the time to leave a review.
Speak soon,
Adrian
On time
On time, quick service, and polite engineer. No issues with liberty when they attend.
August 7, 2026
Unprompted review
Reply from Liberty
Hi Michael
thank you for your feedback, I'm happy to hear our colleague gave a great impression and represented the company well.
kind regards
Wendy
Very polite gas engineer
Very polite gas engineer
Did a very thorough check
August 7, 2026
Unprompted review
Reply from Liberty
Hi Christine,
thank you for your feedback, I'm happy to hear our engineer was polite.
kind regards
Wendy
Great service provided and a pleasant…
Great service provided and a pleasant engineer did the boiler service efficiently.
August 7, 2026
Unprompted review
Reply from Liberty
Hi,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and represented the company well.
kind regards
Wendy
Great and friendly
Had my gas service appointment this morning and was updated when engineer was on way, engineer friendly and done very quickly
August 7, 2026
Unprompted review
Reply from Liberty
Hi Chloe,
thank you for your feedback, I'm happy to hear our colleague gave a great impression and the job was completed quickly for you.
kind regards
Wendy
No problem with liberty gas
August 7, 2026
Unprompted review
Reply from Liberty
Hi Ian,
thank you for your feedback, I'm happy to hear you are satisfied with our service.
kind regards
Wendy
One of your vans was eating his lunch…
One of your vans was eating his lunch and threw his rubbish under the van, Mw26hvv he was parked outside my property for about 2 hours in Birmingham, I was going to get a photo but I had to go out as he was still there
August 6, 2026
Unprompted review
Reply from Liberty
Hi David,
I am sorry to hear of the issues you have faced.
We would like to look into this further, please contact us at feedback@liberty-group.co.uk with more details. Thank you for bringing this to our attention.
Kind Regards
Wendy
Person seemed Genuine and cared
Person seemed Genuine and cared
for a person that suffers from anxiety like myself I was made to feel comfortable and did not have a problem with the inspection being carried out
July 31, 2026
Unprompted review
Reply from Liberty
Hi Michele,
Great to see your needs have been met on the recent visit.
Thanks
Paul
Great service very helpful and…
Great service very helpful and informative thank you
August 6, 2026
Unprompted review
Reply from Liberty
Hi Lisa,
Wonderful - Thanks for the review.
Paul
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