Liberty - Hayley Decru Reviews 

196
•
TrustScore 5 out of 5

4.9

Rangeview Road, 3796 Mount Evelyn, Victoria, AU

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Hayley is so helpful and great at explaining what is happening thought the process. She goes above and beyond for her clients. She's the best.

Rated 5 out of 5 stars

Hayley was absolutely fantastic. As first-home buyers, my partner and I were naturally a little nervous and had many questions. Hayley answered every one of them almost immediately, and she was always... See more

Rated 5 out of 5 stars

Hayley was great with both my initial loan and then re-mortgaging. Very easy process. Would highly recommend

Rated 5 out of 5 stars

We found Hayley to be helpful, understanding and flexible. She answered all of our questions no matter how silly they were, she took our calls every time and she had a great sense of humour even when... See more


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 55077248983

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

  • Rangeview Road, 3796, Mount Evelyn, Victoria, Australia

  • 0412 616 155

4.9

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(196)

988 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PERFECT!

At just 21 and 20 years old, my partner and I were able to secure and start building our first home, a huge milestone and dream as we begin our life together. Hayley was with us EVERY step of the way offering guidance, support and expertise throughout the entire process. If you’re looking for a broker, look no further. We truly couldn’t recommend her service highly enough!.

January 1, 2025
Rated 5 out of 5 stars

hayley was an amazing!

Working with Hayley was an absolute pleasure from start to finish. As a first-time homebuyer, I was nervous about the entire mortgage process, but Hayley made everything clear, simple, and stress-free. She took the time to explain all of my options, answered every question with patience and expertise, and went above and beyond to find the best deal for me.

Her communication was excellent throughout — I always felt informed and supported. Thanks to her hard work and dedication, I was able to secure a mortgage that fit my budget and timeline, and I’m now happily settled in my first home!

I couldn’t have done it without her, and I would highly recommend Hayley to anyone looking for a knowledgeable, reliable, and genuinely caring mortgage broker. She’s the real deal!

May 20, 2025
Rated 5 out of 5 stars

Hayley helped streamline the progress

Hayley helped streamline the progress. Her experience in the industry really shows. She was able to sort out finance for our Knock down rebuild when other brokers told us that it wouldn't stake up. Knocking down our family home and designing to build our dream home is a stressful thing to do but having Hayley help with the finance has helped take the stress out of that side of things.

March 13, 2025
Rated 5 out of 5 stars

When a major bank was unable to help us…

When a major bank was unable to help us with First Home Buyers, Hayley swooped in, right in the middle of the XMAS holiday period, and helped us secure a loan. We would not have been able to start our home owning journey without her assistance. Hayley, thank you so much! You are so knowledgeable in this area, you helped us when other people were giving us incorrect information. We are truly grateful for you and your help. If it is your first time buying, give yourself that peace of mind and use Hayley, you wont regret it!

January 10, 2025
Rated 5 out of 5 stars

Hayley provided outstanding work & highly recommended

Hayley provided outstanding support throughout our home loan process. She was always available, kept us informed, and handled any issues quickly and efficiently. Her attention to detail and professionalism made the entire experience smooth and stress-free.

Thanks to her dedication and expertise, we secured our home loan with ease. We highly recommend Hayley to anyone in need of financial services—her commitment and efficiency are truly exceptional.
Very grateful and appreciated for all her time and effort. Outstanding service.

Thank you, Hayley, for your incredible support!

February 5, 2025
Rated 5 out of 5 stars

“Exceptional Service and Dedication

We are incredibly grateful for the exceptional service that was provided throughout the process of securing our home loan. From the very beginning, Hayley demonstrated unwavering dedication, professionalism, and a deep understanding of our needs.

Hayley was always available when we needed her, offering guidance, support, and reassurance at every stage. Her ability to anticipate potential issues and address them promptly ensured a smooth and stress-free experience. Any challenges that arose were handled efficiently, and she kept us informed with timely updates, making sure we were always in the loop.

Hayley's meticulous attention to detail and commitment to excellence truly set her apart. She worked tirelessly to ensure that every aspect of the process was handled with care and accuracy. Any errors or complications were quickly identified and resolved, giving us complete confidence in her expertise.

Thanks to Hayley's hard work and dedication, we successfully secured our home loan with ease. Her exceptional service made what could have been a complicated process feel seamless.

We highly recommend Hayley to anyone looking for outstanding support in securing a home loan. Her professionalism, efficiency, and genuine care for her clients make her an invaluable asset.

Thank you, Hayley for making this journey so smooth and stress-free we are beyond grateful for the work you have done in helping our dreams come true.

January 31, 2025
Rated 5 out of 5 stars

Hayley Decru

Very easy to deal with Hayley. This was our third time using her . Very knowledgeable and a pleasure to use her skills

January 29, 2025
Rated 5 out of 5 stars

Hayley has been exceptional …

Hayley has been exceptional in helping us secure our loans and answering our hundreds of questions along the way. It has been an absolute pleasure dealing with Hayley, as she has proven to be very professional, knowledgeable, readily available and on point with all her advice.

January 13, 2025
Rated 5 out of 5 stars

Hayley was easy to deal with

Hayley was easy to deal with. She is experienced in what she does. Explain things/ process in a clear manner, and she is very understanding and supportive.

December 12, 2024
Rated 5 out of 5 stars

Only was a pleasure to work with

Only was a pleasure to work with. She answered all questions that we had to the best of her ability. She was always always there when we had questions or if we had problems which we had a lot of but she managed to sort it out and get us across the line and we are very grateful. I’d recommend her to anyone any time 10 out of 10

December 10, 2024
Rated 5 out of 5 stars

Hayley was just excellent

Hayley was just excellent, for me personally Hayley was first class, I am a person who is impatient, stresses and worries, I know that I can be a pain in the bum but Hayley took my phone calls and answered my email and always reassured me that everything was going to be fine

December 2, 2024
Rated 5 out of 5 stars

Hayley Decru & Liberty

Hayley has been a fantastic advisor, from taking time to explain our options, dealing with our silly questions, to advising which route to take regarding land purchases.
She has been assisting us since 11 February 2024, and our financial relationship is still continuing.
Hayley has been patient with us, as we did not have any experience of the home loan/purchase system in Australia (as we are ex-pats from the UK), she is very approachable and even enjoys having a laugh we us.
All in all, Hayley is an excellent asset to Liberty, welcoming, friendly, patient and very knowledgeable.
We have no hesitation in recommending Hayley and Liberty for your financial requirements.

December 11, 2024
Rated 5 out of 5 stars

First class experience

Not only is Hayley efficient, professional and organised, she's a genuinely caring person, which is the added bonus! Our experience with Liberty is nothing short of wonderful. Would highly recommend Hayley as the expert in homeloans.

November 22, 2024
Rated 5 out of 5 stars

Highly Recommended

Efficiency and punctuality are hallmarks of Hayley's service. Her professionalism and customer service are second to none. I highly recommend Hayley and her team at Liberty.

November 11, 2024
Rated 5 out of 5 stars

Always answered the phone

Always answered the phone, always was helpful, got the best rate, new what I wanted again. Would never use anyone else also recommend her to everyone.

September 3, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look