Staff is nice but getting work requires days -week to finalize approval and move forward. I have emergency calls still it takes time. Customers service only reads whats on my screen. Resolution he... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luis Pena made my experience go great. It was a breeze to schedule a claim and Mr. Pena didn't take long to accomplish the claim. Repair tech contacted me almost immediately. Thank Liberty Home Guard... See more
Company replied
Leon Sonny Wolf was very informative. I had never heard of the VIP program and he patiently took the time to explain how it all worked. While today I wasn’t ready to purchase the VIP it was not for... See more
Company replied
The best part about this company is that if you have a certain appliance guy, electrician, AC guy or whatever, you can use them and then go through their reimbursement process. My only complaint is th... See more
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Company details
About Liberty Home Guard
Written by the company
Protect your home’s most valuable systems and appliances.Starting at $1/day
Liberty Home Guard have been rated the #1 Home Warranty Provider by the U.S. News & World Report and received an A grade from The Better Business Bureau.
Liberty Home Guard is committed to revolutionizing the home service industry by providing customers with outstanding service and cutting edge technology to increase ease and efficiency in the home warranty process.
Contact info
Brooklyn, NY, USA, 11234, Brooklyn, United States
- (833) 544-8273
- service@libertyhomeguard.com
- www.libertyhomeguard.com
4.4
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FABIO, EMPLOYEE OF THE MONTH
FABIO WAS EXTREMELY HELPFUL AND RESOLVED MY ISSUE QUICKLY AND PROFESSIONALLY. I AM VERY SATISFIED WITH THE OUTCOME.
August 6, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your fantastic feedback! We’re thrilled to hear that Fabio was extremely helpful and resolved your issue quickly and professionally. It’s wonderful to know you were very satisfied with the outcome. We’ll be sure to share your kind words with Fabio. Thank you for choosing Liberty Home Guard!
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Absolute crooks
Absolute crooks! My washing machine broke, they couldn't repair it and told me that they would give me a partial reimbursement to purchase a new one. I purchased a new one. They never paid me!
August 6, 2026
Unprompted review
Reply from Liberty Home Guard
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience.
We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Trustpilot Review - B T" Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
Fabio gave great customer service
August 6, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your kind feedback! We’re delighted to hear that Fabio provided great customer service. We truly appreciate you taking the time to recognize his efforts and thank you for choosing Liberty Home Guard!
Fabio the representative for LHG was helpful and informative
Fabio, the LHG rep. Was helpful and informative regarding my claim.
August 6, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your feedback! We’re glad to hear that Fabio was helpful and informative while assisting you with your claim. Providing clear guidance and support throughout the claims process is important to us. We truly appreciate your kind words and your trust in Liberty Home Guard!
Louis Pina was excellent
Louis Pina was excellent - I’m quite happy with him but am so very disappointed in Liberty Home Guard regarding my claim. Waiting a week for an issue where I cannot use any water in my home is unacceptable - do better. I was able on my own to get someone in same day. What am I paying you for?
August 6, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your honest feedback. We’re glad to hear that Louis Pina provided excellent service and left you feeling supported. At the same time, we sincerely apologize for the frustration and inconvenience caused by the delay with your claim, especially given that you were unable to use the water in your home. We understand why waiting a week for an urgent issue would be disappointing and appreciate you bringing this to our attention. Your feedback is valuable and will help us identify where we need to improve. Thank you for recognizing Louis while also sharing your concerns with us.
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Lily was nice and sent me an email…
Lily was nice and sent me an email reiterating what she told me over the phone. I’m still anxious about how my claim will get resolved, but she was helpful.
August 5, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience. We’re glad to hear that Lily was kind, helpful, and took the extra step of following up with an email to make sure you had the information discussed during your call. We also understand your concerns about how your claim will be resolved and appreciate your patience as the process moves forward. Your feedback is important to us, and we hope your claim reaches a satisfactory resolution soon. Thank you for choosing Liberty Home Guard!
They don’t honour contracts- stay away
My refrigerator stopped cooling . After 1.5 weeks from the complaint, the resolution department tells me that the technician reported that this issue with the compressor has been happening before I signed the contract. How do I know the preexisting conditions? It was cooling fine when I signed up. The whole idea of home
warranty is to cover items which are past the manufacturer warranty.
Stay away from this company. I’m going to take this matter to the consumer protection agencies.
August 4, 2026
Unprompted review
Reply from Liberty Home Guard
Hello Kaushan Jayaratne! We regret that your experience did not meet your expectations, and we apologize for any inconvenience you encountered. Your feedback is important to us, and we assure you that our customer success team will contact you soon to address and resolve your concerns. Thank you for taking the time to share your experience.
Fabio was very easy to talk to and…
Fabio was very easy to talk to and really knew his stuff. I highly recommend.
August 5, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your wonderful feedback! We’re delighted to hear that Fabio was easy to talk to and provided knowledgeable, helpful service. We truly appreciate your recommendation and will be sure to share your kind words with him. Thank you for choosing Liberty Home Guard!
At Liberty working with Liberty
Always a great experience when I have to contact Liberty and/or file a claim. Today was no different; Jayden went out of his way to explain the options and made sure that I was aware of my options.
August 5, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your continued trust in Liberty Home Guard! We’re thrilled to hear that you consistently have great experiences with our team and that Jayden went above and beyond to clearly explain your options and make sure you felt informed. Providing knowledgeable and transparent support is something we strive for every time. We truly appreciate your loyalty and kind words!
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thorough and courteous
Fabio was thorough and courteous. I hope all of my interactions with LHG go this smoothly.
August 5, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your kind feedback! We’re glad to hear that Fabio was thorough and courteous throughout your interaction. We appreciate your trust in Liberty Home Guard and hope every future experience with our team is just as smooth and positive. We’ll be sure to share your recognition with Fabio!
Worst home warranty company
Worst home warranty company. Delayed communication. I had to continue to call them about my claim and some of the reps a rude. Dishonest. I brought a 5 year policy and was told by the rep that ai could cancel at anytime with out any penalty. Now they are telling me that was not correct.
August 3, 2026
Unprompted review
Reply from Liberty Home Guard
Hello ! Thank you for your feedback, and we’re truly sorry to hear about your experience.
We strive for excellence and regret that we did not meet your expectations. To help us address your concerns effectively, could you please email us at support@libertyhomeguard.com with the subject "Trustpilot Review - Latrice Clark" Include your policy number or full name in the email so we can locate your account and expedite the resolution process. We are committed to improving your experience and hope to resolve this matter swiftly.
I agreed to purchase Liberty Home Guard…
I agreed to purchase Liberty Home Guard for my Home as they assured me that if anything broke down that the would either fix or replace the appliance that was covered.
Then my refrigerator did go out, I paid the $125.00 fee to have the technician come look at it. The compressor had gone out the fridge. Liberty Home Guard said in the fine print that of all things that the compressor was not covered on the refrigerator. Compressor on a refrigerator not covered... they said sorry but we will allow you $500.00 towards a new one if you buy it through us. Right through them... otherwise they would reimburse me $100.00.
Well I canceled the plan and now they won't send me even the $100.00. I will be complaining to my State Attorney General and everywhere else I can to show people just how dirty they are. I have spoken to them numerous times but I get nowhere with them. It is very sad. I will NEVER refer them they tell you one thing but you can't even see the fine print until you are committed.
They are not nice people... DON'T BUY FROM LIBERTY HOME GUARD. You will be sorry like I am.
July 16, 2026
Unprompted review
Reply from Liberty Home Guard
Hello Micheal S. DeHart! We apologize for the experience you described and the inconvenience it caused. Your feedback is important to us, and we are committed to addressing your concerns. A member of our customer success team will contact you shortly to resolve this matter. Thank you for bringing it to our attention.
Beware
This company has been a total nightmare as my family and I struggled with broken AC units in our Arizona home. (Currently 110 degrees in Phoenix). It has been over four weeks since we opened our claim. Three technicians have recommended total replacement of the units, and finally today Liberty Home Guard offered us $450 "reimbursement" to replace both units, which was quoted at $23,000 by the technicians. In the meantime, we have been displaced from our home and dealing with very slow response times and excuses why they cannot or will not help us through this. On several occasions I called to ask to speak with a supervisor, and was told "that is not possible." We are under financial strain and a lot of stress, I feel like we were tricked when we signed up for this policy. I wish that we would have used my last home warranty company instead.
August 3, 2026
Unprompted review
Reply from Liberty Home Guard
Hello Allison Meador! We apologize for the negative experience you had. Your feedback is crucial for us to improve our services. Our customer success team will be in touch with you shortly to discuss your concerns and make things right. Thank you for letting us know about this issue.
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Liberty Home Guard provided excellent…
Liberty Home Guard provided excellent service. We filed a claim for a leaking air conditioner, and a technician arrived shortly afterward. He was professional, friendly, explained the problem clearly, and resolved it within an hour.
We also greatly appreciate the help and support provided by Mr. Josh Kim throughout the process. His assistance made everything smooth and stress-free.
Based on our experience, I highly recommend Liberty Home Guard to my friends and relatives.
August 3, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you so much for sharing your experience! We’re delighted to hear that your AC issue was addressed promptly and that the technician provided professional, friendly, and efficient service.
We’re especially glad that Mr. Josh Kim was able to provide the support and guidance you needed to make the process smooth and stress-free. We truly appreciate your recommendation to your friends and family and are grateful for your trust in Liberty Home Guard!
Ceiling Fan Replacement by Liberty HomeGuard
I submitted a claim to my home warranty company (Liberty Home Guard) regarding my ceiling fan that quit working. I received a call from Fabio Lopez of the Liberty Home Guard Resolution Team telling me what their resolution was. The resolution was much greater than I had expected, They are not going to repair my broken ceiling fan, but are going to replace the ceiling fan with a new ceiling fan at no cost to me. Fabio was very curtesy, easy to understand, and stay on the phone with me until I could complete the claim. This is my second claim that I have made to Liberty Home Guard and both times their remedy was greater than my expectations. I would recommend Liberty Home Guard as the best Home Warranty Company ever based on my experience.
August 4, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you so much for taking the time to share such a detailed and wonderful review! We’re thrilled to hear that the resolution for your ceiling fan exceeded your expectations and that Fabio Lopez from our Resolution Team provided courteous, clear, and patient assistance throughout the process.
It means a great deal to know that both of your experiences with Liberty Home Guard have exceeded your expectations. We’re grateful for your continued trust and especially appreciate your recommendation. We’ll be sure to share your kind words with Fabio and our team. Thank you for choosing Liberty Home Guard!
Excellent response Time
Excellent response Time and
Fabio provided positive information to my inquiry regarding AC Mini split units.
August 4, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your kind feedback! We’re glad to hear you received a prompt response and that Fabio provided helpful and positive information regarding your AC mini-split units. We truly appreciate you taking the time to recognize his service and thank you for choosing Liberty Home Guard!
Helped get resolution quickly
August 4, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your feedback! We’re glad to hear that our team was able to help move your issue toward a quick resolution. We truly appreciate your trust in Liberty Home Guard and are happy we could assist!
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Reply from Liberty Home Guard
Thank you for your wonderful feedback! We’re thrilled to hear that Fabio was awesome and so helpful during your experience. We truly appreciate you taking the time to recognize his service and thank you for choosing Liberty Home Guard!
I spoke to Luis Pena earlier
I spoke to Luis Pena earlier. He was very helpful, professional, and friendly.
August 3, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for your kind feedback! We’re delighted to hear that Luis Pena was helpful, professional, and friendly during your conversation. We truly appreciate you taking the time to recognize his excellent service and thank you for choosing Liberty Home Guard!
Alex collado was very patient with me…
Alex collado was very patient with me and provided me all the info I needed to feel secure with the claim
August 3, 2026
Unprompted review
Reply from Liberty Home Guard
Thank you for sharing your experience! We’re glad to hear that Alex Collado was patient, thorough, and provided you with all the information you needed to feel confident about your claim. We truly appreciate your kind words and are happy Alex was able to provide the support and reassurance you needed. Thank you for choosing Liberty Home Guard!
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