Lidl GB Reviews 

Had a horrible experience with one of the staffs at Lidl dura street few minutes ago. Was at the checkout and pulled out my card to pay and realised I might have picked more than my card payment could handle and I quickly told the cashier politely to stop when it gets to £30 and this is a store I frequently bulk buy as mum of 4. He then asked me if I didn’t have a calculator on my phone and I was surprised he would ask that but I quietly replied with a nod. He then said he would have to bin the baguettes I had taken and that I shouldn’t have taken the other things as they would have to go about keeping them back and these were 2 loaves of bread and 2 packs of eggs. I was getting embarrassed as everyone on the line was now staring at us. A friend who had used the self check in quickly stepped in and asked for the items to be added and he paid with his card. As I was leaving, the cashier said to me sarcastically, next time make sure you use your calculator as you are picking items. This was so rude and unnecessary and I asked him why he would say that as he had mentioned the calculator before and didn’t have to say that again. He had no idea what circumstances led to me not wanting to spend above £30 on my account and I people have in one time or another returned or changed their minds on buying certain things.
He started laughing alongside the lady next in line. As a woman of color, I feel really bad to be addressed in that condescending manner. I truly won’t be in a hurry to visit the store in the near future.
This cashier whose name I didn’t bother checking to know is the eldest man amongst the cashier’s there.

Grandiol Peat Free Compost. Dies hard like cocrete. Seeds fail. After watering, drained excess is BLACK.
AVOID THIS LIKE THE PLAGUE.

Just been in lidle, the staff are absolutely so rude, no conversation with the customer what so ever just chatting away to the colleague next to her!! She gave the guy in front the wrong change because she wasn't paying attention, in his favour too, good job he was honest, when he'd gone she said to her friend" well I wouldn't have said owt" ...I won't be going back in that's first sure.

Bought my weekly shop.
No bags at the till.
I asked for 6 bags before she started putting my shopping through the till.
At the end of my shopping I asked again.
The look she gave me said it all.
She told me to walk round to self service tills which were behind her.
I asked if she could get me the bags as she was talking to another staff member who was on self service tills.
Her answer was No.
She carried on talking to the other staff member trying to change their breaks. She was also chatting to the young man on the other till using a head set.
I was flabbergasted with her response so I asked for the manager.
The girl said I would have to wait.
I packed my items after having to get the bags myself.
While I was packing and waiting for manager she kept looking at me and laughing with her friend.
At this point I felt myself getting annoyed.
Still waiting for Anisa the manager to come to me.
I then asked another staff member to call the manager.
All she did was say sorry but not one word to the girl on the till.
So more of my time was wasted waiting for the manager as she did not care about how her staff had treated me.
I made a comment saying I will make a complaint. She did not care and started to tell me to get out of the store. This was said when the manager had gone.
I will never use this store again.
Other friends said they never have bags by the till when they go in.
I have worked in retail most of my life.
Never would I treat a customer the way I had been treated.

That's 2 visits in a row where the range of products and availability are unacceptable. I loved Lidl until recently. It's like shopping in the old eastern block now. Their online customer service is dire too.

The range of food products is perfect for most of my needs and I only supplement it from other shops when required. Prices are vey competitive and I have never had an issue with service. However, 2 stars deducted for their issues with the cool chain, especially in summer. Products containing meat, fish or other fresh proteins will go off days before their printed date even when I bring them home in an insulated bag within 10 minutes. Needs fixing!

We bought a milk frother. It had no lid but what it did have was the receipt in the box saying that this item had already been refunded as faulty! It gets worse. Try to complain as a lady with MS their AI could not help me two telephone numbers one is discontinued and the other referred you back to the AI it has left me feeling very sad and very useless! Disgusting

During our shopping on Saturday at “LIDL MADELEY “ we had finished our shop , there was only one teller and the shop was full, the teller was waiting for help from manager.. they announced till 4 was opening and then they said till 3, we started lining up in till 4 and the security man sent us to till 3. We were totally confused so we started unloading on till 3 while the people behind us went to till 4. A teller came and went on till 4, they were checking out and then a teller came to us on till 3. The gentleman behind us was explaining what was happening and the teller accused him of being aggressive but that was not true. My husband said we have a good mind to walk out, the teller said then walk out in a very sarcastic manner, so we did. Will never go to Lidl Madeley again.

I went to Lidl to buy a silver crest icecream maker l went down wednesday night Thursday morning and Thursday night.. before they opened they never had them on sale now it says sorry sold out ..how can you sell out of an item that was never on sale a member of staff said they had been kept in the office.. stop conning people in future l will shop at Aldi at least they sell the items they advertise .and don't keep them for themselves as Lidl obviously do..

Was just in your store at stamford Hill London There was a large queue at self service tills Asked the attendant if he could open a tills for me as I have cancer and severe rheumatoid arthritis and was in pain he point blank refused and said they only open them when busy im totally disgusted and will never use lidle again

It's been weeks bakery paper bags almost non existencetant even complained to area manager,the ossett store needs better stock as some items not available, the dewsbury store has bags why is this store left with out any.this store is losing out .put it right please as put mince in containers not compressed dog food packs.

Their ready meals and meat products are dreadfully poor quality. Today I purchased 2 packs of Swedish meatballs in gravy with mashed potatoes and peas. Even as I was heating it, it gave off an awful greasy cheap meat smell. One mouthful and I felt ill. The meat was the texture of the cheapest dog food imaginable. The taste - practically indescribably bad. The horrible, cheap greasy taste imbued the mashed potatoes and the gravy was vile. Both my partner and I put our meals straight into the bin. I had to brush my teeth twice to get rid of the nasty taste. I've had poor meat products from there before but nothing I've ever tasted in my life was as bad as this.

Its the parking eye fines that you get. You see a sign in the car park saying you have 90 mins to shop, then you shop and go home. Parking eye then send you an 'automated fine' for not putting your number plate on a screen in the store and putting your receipt bar code on when you leave. I feel this is an invasion of freedom to shop within the rules they set themselves and then send you a fine when you abide by the parking rules and have been there only 46 minutes. Shockingly bad in this day and age.

Not happy my mum went to reserve one of the ninja slushi machines for me today to be horrified with the notification stating it’s already sold out how can an item be sold out if it is supposed to be reserved between the 16/7/26-19/7/26 and picked up next week between the 23/7/26-27/7/26 SORT IT OUT this is a joke just like with the air conditioner only 3 came into my local Epsom store and someone bought all of them

I am writing to file a formal complaint about the extremely rude and illogical service I experienced at your Broadheath branch today (16th July) at 17:38.

When I went to use the self-checkout, a staff member there ordered me to go to the manned till in a highly demanding and impolite tone. This was completely unreasonable, as all the self-checkout machines were working perfectly, and there were many other customers using them at the exact same time.

There was absolutely no valid reason to single me out and order me away from a fully functioning service. As a regular customer, I expect to be treated with respect, not to be ordered around with such a hostile attitude. I hope you will look into this and ensure the staff at this branch receive proper customer service training.

Lidl grow bags are atrocious. Avoid. Total waste of money. Crops failed because of quality. So not only lost money spent on bags, but also the plants. Neighbours had the same issue. I won't be buying again.

Myself and my partner both have been sick after eating Lidl smoked salmon all details submitted

Due to the poor quality of this product and receiving a car park fine whilst shopping I am now no longer shopping at Lidl

I warn anyone that thinks it’s a good idea to shop at Lidl THINK TWICE !!!!

REMEMBER 2 THINGS !!!

CAR PARK FINES AFTER ONLY BEING THERE FOR 1 hour 40 mins….and FOOD POUSONING

Lidl in Newquay, Cornwall.

Nothing wrong with the shop or the products. Lidl just make it impossible to pay and leave.

No tills open. A few self serve tills open but a half hour wait……

I only wanted a few things so I dumped them out and went to Morrisons next door.

I won’t go back to Lidl.

Ive started going into lidl in dalry, its smaller n i have problems walking, its an excellent store, staff are nice and friendly and professional, ive heard that the wee fans that you put water in to cool you down are supposed to not be great, i took a pic oʻ it and googled it, it says its good at a distance near you, so i bought one , I'll tell ye this wee fan thing is brilliant especially when you put cold water in it, i like looking at the middle oʻ lidl n theres loads o bargains ta.

My local Lidl store is usually pretty quiet, but do not like going to this store as the checkout takes a long time, only 1 checkout open and no self checkouts at this store.