Life Line Screening Reviews 19,048

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 7,823 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their wonderful, knowledgeable, and friendly demeanor, often highlighting their professionalism and helpfulness. The service is frequently described as fast, efficient, and a painless process, with many appreciating the smooth user experience and quick completion of procedures. However, some customers were not happy with the response time, mentioning long wait times and delays. Some people also felt that the customer service was occasionally rude or unhelpful, particularly when dealing with call center representatives or specific staff members.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their kindness, professionalism,... See more

Service

Consumers generally express satisfaction with the service, highlighting its efficiency and professionalism.... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy, quick, and... See more

Response time

Reviewers highlight ambiguous aspects of response time. Some customers experienced very prompt service, with... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the kindness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The screeners were absolutely WONDERFUL! Explained everything as they progressed through the screening. The only problem I found is that if it is going to be a longer wait time, you need to let the... See more

Company replied

Rated 5 out of 5 stars

I enjoy talking with people and having some humor with the conversations. I found that each of the employees were easy to talk back and forth with. They also joined in the humor. Being that it was... See more

Company replied

Rated 5 out of 5 stars

My first test with this company. From a nurse’s prospective, it was a good experience. The tests were professionally done. Waited just a few minutes after check in. The setting was comfortable, ha... See more

Company replied

Rated 5 out of 5 stars

I like that I can do everything all in one location. Everyone was nice and the procedure’s were fairly quick at each station. Once you fill out the pre-registration stuff online before your appointme... See more

Company replied


Company details

  1. Health & Medical

Written by the company

Life Line Screening is the leading provider of annual screenings for risks of Heart Disease, Stroke and other chronic diseases. We have screened over 10 million people since 1993. Pick from over 14,000 locations nationwide to find one near you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
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Rated 5 out of 5 stars

Professional, prompt and pleasant experience/exam & testing

Very courteous and professional and pleasant NURSES PROVIDING thorough examination and Testing☺️

June 19, 2025
Life Line Screening logo

Reply from Life Line Screening

Good morning,

We appreciate your kind words! We are so glad to hear that you found our nurses courteous, professional, and pleasant while providing thorough service.

Life Line Screening

Rated 5 out of 5 stars

Very well organized

April 29, 2026
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Reply from Life Line Screening

Thank you for your feedback! We’re glad to hear everything was very well organized and appreciate you choosing Life Line Screening.

Rated 5 out of 5 stars

Good Experience

On time, friendly staff, efficient

April 27, 2026
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Reply from Life Line Screening

Good morning,

We appreciate your feedback and are happy to hear that our staff was friendly and efficient, and that we were on time.

Life Line Screening

Rated 3 out of 5 stars

Missing test results

The process was smooth - not many competing customers in the queue. I purchased the gold package - which I understand is supposed to include an osteoporosis screening (one of the reasons I chose to proceed with a Life Line Screening).
However, my test results did NOT include osteoporosis information.
I tried several times to forward a query about the lack of complete tests results, but the site wouldn't let me submit the question. I was finally successful in submitting my question just a few days ago and have not yet received a response from LLS.
I would appreciate an explanation as to why my package seems to have excluded the promised test, and an offer to correct the issue.
Below is a copy-paste from their website.
UPDATE: I just received a response from Life Line, which state that osteoporosis screening is not included in the Gold Package, which I purchased. However, per their website's summary, osteoporosis screening is supposed to be included in the additional package I paid for.

The leading provider of annual screenings for Heart, Stroke, and other chronic diseases.
Screening Services
Don’t let cardiovascular disease and stroke get in the way of the life you love. Schedule an affordable, accurate health screening, or health scan today.​
Screening Packages & Services
With Life Line Screening, you will receive early detection or peace of mind. We provide preventive screening services for stroke, cardiovascular disease risk, and other chronic illnesses. Our screenings are conveniently located right in your town. Whether you’re a first-time or returning customer, we have affordable screening options for you.

Most Popular Screenings
Primary Package
BOOK NOW
Primary Stroke & Cardiovascular Disease risk screenings:
Carotid Artery Scan
PAD Arterial Disease Test
Abdominal Aortic Aneurysm Test​
Atrial Fibrillation Test​

Womens Comprehensive Package
BOOK NOW
Includes our Primary Package, plus essential tests for women:

All 4 tests from the Primary Package plus:
Kidney Disease Screening
Osteoporosis Screening
HsC-Reactive Protein Test
A1c Screening
Thyroid Hormone Test

April 14, 2026
Life Line Screening logo

Reply from Life Line Screening

Thank you for your feedback. We’re sorry for the confusion. The Gold Package offered online includes blood work only; the osteoporosis screening is not available for online purchase and must be added by calling our call center. We’d be happy to review your account and assist further, please contact us at 1-800-718-0961.

Rated 5 out of 5 stars

Great Experience

Easy, quick, efficient and friendly service.

April 30, 2026
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Reply from Life Line Screening

Good morning, Ann

We appreciate your feedback and are so glad to hear that you found our service easy, quick, efficient, and friendly. Thank you for sharing.

Life Line Screening

Rated 5 out of 5 stars

Lifeline screening was very smooth!

The actual exam was very quick and that staff explained everything they were doing.

May 1, 2026
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Reply from Life Line Screening

Good morning, Lisa

We appreciate your feedback. We're glad the exam was quick and that our staff clearly explained each step. Thank you for sharing your experience with us!

Life Line Screening

Rated 5 out of 5 stars

The process went quickly and there was…

The process went quickly and there was adequate privacy.

May 2, 2026
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Reply from Life Line Screening

Good morning, Margaret,

We appreciate your feedback and are so glad the process was quick and that you had adequate privacy. Thank you for sharing your experience.

Life Line Screening

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Very quick and efficient.

May 4, 2026
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Reply from Life Line Screening

Hi, Jocelyn,

We appreciate your feedback and are happy to hear our staff was friendly, helpful, quick, and efficient for you. Thank you!

Life Line Screening

Rated 5 out of 5 stars

Great staff

Great staff! Friendly, competent, efficient

May 3, 2026
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Reply from Life Line Screening

Good morning, Donald

We appreciate your feedback and are happy to hear that our staff was friendly, competent, and efficient. Thank you for sharing your experience.

Life Line Screening

Rated 5 out of 5 stars

Everyone was in a great mood

Everyone was in a great mood, cheery

May 4, 2026
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Reply from Life Line Screening

Good morning,

We appreciate your feedback and are so glad to hear that everyone was cheery and in a great mood! Thank you for your support.

Life Line Screening

Rated 5 out of 5 stars

nice place

nice place, clean, quiet.

May 4, 2026
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Reply from Life Line Screening

Good morning, Jian,

We're glad you found our place nice, clean, and quiet. Thank you for your positive feedback; it means a lot to us.

Life Line Screening

Rated 4 out of 5 stars

Y'all were short staffed yet

Y'all were short staffed yet, efficient and helpful. I understood there are many unseen details that go with traveling clinics.

May 2, 2026
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Reply from Life Line Screening

Good morning, Jeff,

We appreciate your positive feedback and are glad our team was helpful, even with staffing challenges. Thank you for recognizing the complexities of mobile clinics.

Life Line Screening

Rated 5 out of 5 stars

They were very organized and your tests…

They were very organized and your tests were smoothly, efficiently, and respectfully done.

May 2, 2026
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Reply from Life Line Screening

Good morning, Sharon Borszcz,

We're happy to hear that your tests were well-organized, smooth, efficient, and respectful. We appreciate you taking the time to share your positive experience with us!

Life Line Screening

Rated 5 out of 5 stars

Pleasant experience with life line…

Had a very pleasant experience with the life line crew that assisted me that day and for sure would do it again.

December 22, 2025
Unprompted review
Life Line Screening logo

Reply from Life Line Screening

Good morning, Carlos,

We appreciate you sharing your feedback! We're happy to hear you had a pleasant experience with our crew and would consider using our services again.

Life Line Screening

Rated 5 out of 5 stars

they did a great job informing on the…

they did a great job informing on the phone and the in person testing was very good and professional.

craig

April 30, 2026
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Reply from Life Line Screening

Good morning, Craig,

We're happy to hear that you were well-informed during your call and that your in-person testing was a positive and professional experience. Thank you for your feedback!

Life Line Screening

Rated 5 out of 5 stars

Team very professional

Team very professional , explanations very clear and understandable

May 4, 2026
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Reply from Life Line Screening

Good morning, Sharon

We appreciate you taking the time to share your feedback. We are glad to learn that you found our team professional and our explanations clear.

Life Line Screening

Rated 5 out of 5 stars

Everything Went Well

Everything went well. The staff was courteous and responded to my questions with easily understood answers.

May 3, 2026
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Reply from Life Line Screening

Good morning, Timothy

We appreciate your feedback! We're happy to hear that our staff was courteous and provided easily understood answers to your questions. Thank you for sharing.

Life Line Screening

Rated 5 out of 5 stars

It was fast and pleasant experience

It was fast and pleasant experience

May 4, 2026
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Reply from Life Line Screening

Good morning, Claire

We appreciate your feedback and are happy you found our services fast and pleasant. Thank you for choosing us!

Life Line Screening

Rated 3 out of 5 stars

Disappointed not what i expected.

Disappointed not what i expected.. don’t waste your time for more than first level artery scan

May 3, 2026
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Reply from Life Line Screening

Thank you for sharing your feedback, Susan. We’re sorry to hear your experience did not meet your expectations. We appreciate you taking the time to share your concerns and will use your comments to help us improve our screening experience.

Rated 5 out of 5 stars

People working on me were caring

People working on me were caring, friendly and explained everything. Tests were done in a timely manner

May 2, 2026
Life Line Screening logo

Reply from Life Line Screening

Thank you, Lorraine!
We’re so glad to hear that our team was caring, friendly, and took the time to explain everything clearly. It’s wonderful to know your tests were completed in a timely manner as well. Thank you for choosing Life Line, we truly appreciate your feedback!

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