LifeStraw Reviews 36

Excellent company, I have bought 3 of their travel taps all of which work brilliantly. I have used them on long trips through sub saharan Africa and never had any issues despite using the bottles to filter dodgy tap and river water.
IN particular, I rate this company because, when I had a problem with one of the seals, they immediately sent me a replacement with no fuss at all
I wish every company cared as much about their products as this one
Thanks

My attempt to engage with LifeStraw's customer support has been thoroughly disappointing, leading me to question their commitment to customer satisfaction and product transparency. I recently sent a detailed enquiry about the LifeStraw Home Glass Pitcher, a product I was considering due to its potential in filtering out microplastics and nanoplastics from drinking water—a concern that is becoming increasingly significant in light of recent studies.

In my email, I requested specific information regarding the filtration capabilities of this pitcher, particularly its effectiveness against microplastics and nanoplastics. Understanding the percentage of microplastics it could remove and the smallest size of particles it could filter out, measured in microns, was crucial for me to make an informed decision about the safety and purity of the water my family and I consume daily.

Regrettably, my request for this essential information has been met with silence. This lack of response from LifeStraw not only impedes my ability to choose a product that meets my family's needs but also diminishes my trust in LifeStraw as a brand that values its customers and their concerns about water quality.

The decision to invest in a water filtration system is significant, driven by the need to protect the health of one's family from emerging threats like microplastics and nanoplastics. The absence of any communication from LifeStraw has therefore been not just an inconvenience, but a major deterrent from proceeding with a purchase that I initially felt positive about.

This experience has left me feeling disregarded and forced me to consider alternative solutions that may be more forthcoming with information and customer support. It's disheartening to see a company, especially one with LifeStraw's reputation for innovative water filtration technology, fail to engage with potential customers on matters of such importance.

I write this review in the hope that it will highlight the need for LifeStraw to improve its customer engagement and support channels. Future customers deserve to make informed decisions based on comprehensive and accessible product information, supported by a responsive and caring customer service team.

Ordered a replacement Lifestraw on the official website with express delivery, because I was leaving for a trip. Not only did they miss the promised delivery date, they actually never confirmed the shipment of my product and it was never delivered. I have contacted them many times through e-mail and through the contact form on their website, but never got a response. After months I contacted my bank and they issued a refund, to which Lifestraw responded by charging my credit card again. Luckily my bank reissued a refund, because they couldn't show a proof of shipment - probably because they never shipped.

It baffles me that a brand like this fails to deliver goods and doesn't respond to any messages, but then suddenly reacts when a refund is issued. I am very disappointed.

Bought several products but they were never delivered. Customer service is not even replying… would not recommend!

Big bummer because their products are nice and well made. BUT(T): No spare parts. Poor customer service.

I spent the best part of $60 on a pitcher filter. Made a mistake with the filter and let it dry. Now it's ruined and I can’t get a spare filter. What kind of a company is this? They don’t give a toot about their customers.

Their automated email response states that it can take them up to 96 hours to respond to you. Had a package sent to the wrong address and contacted them less than 10 minutes of the order being placed. Finally got a response the next day, and of course, the order has been processed. I get it, but here’s the kicker. Not only can they NOT cancel the order, the also cannot refund you, send you out one to your actual home address, or do anything to help you other than say sorry that it wasn’t the result that I wanted to hear. No recourse, nothing they can do to try to make things right, no assistance whatsoever. I have been a customer for years but I always purchased from Amazon. Needless to say, I should have just waited for Amazon to replenish their stock. Never buying directly from them again.

I really do not like this company. Their customer service in Europe is very bad. They ship packages from the Netherlands and if a customer wishes to return an item, even if they are in another country, they have to pay for the return themselves. Lifestraw customer service is does not care about customers. They only reply once to email inquiries and then they ignore the customer. They do not put any telephone number on their web site so there is no one to call. I returned the glass home pitcher because it does not filter out calcium oxide / limestone (Kalk) which is a big problem in Germany and many other European countries with old buildings and old pipes. I could not find any information about calcium oxide / limestone on the Lifestraw web site and only heard from their customer service a day after the product arrived. I will never buy anything from this company again.

Lifestraw Go, review edit 2:

Cap gets stuck sometimes, I had to drill a hole in it, to put in a screwdriver as an improvised handle it because the shape of the cap hurts my hand at the force required.

Body felt a little bit softer initially than my previous bottle but it's not too soft in any way. The visual design is great.

Seems to improve the water quality taste, but how much this is a feeling rather than truth, I don't know.

Overall, as a mainly day to day water botttle not subject to heavy filtering it is doing way better than I initially thought and I like it.

I bought a Lifestraw Go for a trip to Africa. It was really difficult to suck through the water so that I didn't have the energy to drink enough in a hot jungle. It got more and more difficult until it stopped working altogether and now I can't get anything through it. I've cleaned it and looked after it in all the recommended ways but it won't work and I'm not being offered a refund or replacement because it's no longer within warranty. I would advise against buying one. It's heavy too.

Perfect product for camping and hiking! Got mine today and have already consumed a hole bottle (650ml) of swamp water. Water taste good after filtering. Five stars!