If I could give less than 1 star I would. This company stole hundreds of pounds from my grandmother. The only reason it stopped was because she died and I was able to access her bank statements an... See more
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I got a phone call from them saying that I had won a prize and that I would also get a Free mot ,and when I need a service they will get me a cheaper price it cost me £5.99 for a one off offer not re... See more
Company replied
This is a scam company that makes you think you've won a membership to qualify for discount in many shops. Then once they get hold of your account number, by tricking you I might add, asking you for d... See more
Company replied
Called my 90 year old Dad and asked for his IBAN number as he was due a refund on a washing machine exchange from a couple of years ago. Nationwide said giving an IBAN number meant nobody could enter... See more
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Company details
Written by the company
Lifestyle Perks gives members an easy way to save thousands of pounds each year on fantastic experiences, high street stores, and online shopping! Each member receives a week in the sun, including flights, for four people (£3,000 value) and a night in a luxury hotel (£150 value) as a special bonus.
Contact info
United Kingdom
- www.lifestyleperks.co.uk
1.1
Bad
211 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Can not believe they do this to the elderly
To say I am raging is an understatement, my elderly father 88 years old has had £399 taken from his account in January. The only thing we can link it back to is a phone call saying he had won on the postcode lottery late last year and a holiday to follow this year, no details given, all would be revealed in the post. I did question if he had given any details and he said no at first but it turns out his sort code. Now a DD has been set up at his bank which I can assure you he didn’t do or authorise and the money has been taken. How can these people sleep, my dad doesn’t have that sort of money and it’s beyond me how easily these things can be set up. Something needs to be done, I called the company and they keep bleating on about a membership which I made very clear he didn’t agree too. And it’s not just the money angle to this, it’s the embarrassment and shame that he has been tricked, which no one should have to go through or feel. If I could get my hands on them.
February 4, 2022
Unprompted review
Reply from Lifestyle Perks
Dear Sharon,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your father’s complaint.
In addition, all sales calls are recorded for training and monitoring purposes.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your father’s membership ID or postcode, we can investigate her account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
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SM LIFESTYLE/LIFESTYLE PERKS
ABSOLUTELY DISGUSTING!! £399.95 has been debited from my account by SM Lifestyle and have no idea who they are. I received a letter from Lifestyle Perks, again, no idea how they got my details congratulating me for qualifying for a free 12 month dining card. Well not free if they debit £400 nearly 😡
February 4, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Yvonne,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review your account and request the call recording.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
been scammed by and now waiting for…
been scammed by and now waiting for bank to refund my 399.95.
February 4, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Jack,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review your account and request the call recording.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Scam company
Scam company. I noticed £1 taken from my account in January by an unknown company but forgot to investigate at the time. Then a couple of weeks later they took £399 from my account which got my full attention. Phoned the bank immediately and reported them. The bank is now investigating them.
February 3, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Shaun,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review your account and request the call recording.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Scam alert
Scam alert. I didn't even sign up to anything but £399.95 was taken from my account..
February 3, 2022
Unprompted review
Reply from Lifestyle Perks
Good afternoon Adam,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
In addition, all sales calls are recorded for training and monitoring purposes.
We also send out physical welcome pack posted to trial members to provide all details of membership and your trial period.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review your account and request the call recording.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
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Scam
Scam, theives. How do u sleep at night. Taken money off my elderly mother. £399!!!!!!!!!!! U should be ashamed. I would say more but the language I want to use would be offensive.
February 3, 2022
Unprompted review
Reply from Lifestyle Perks
Dear Crew,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your mother’s complaint.
In addition, all sales calls are recorded for training and monitoring purposes.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your mother’s membership ID or postcode, we can investigate her account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Guys please be careful
Guys please be careful
Got a letter from these people this morning. Rang the number to ask who they were. I wouldn't give the membership number on the letter as I didn't want the guy to know who I was. Since then I have looked in my bank account to see a direct debit has been set up without my consent... HOW?
Have cancelled the DD and will go to bank tomorrow to report it
Watch out
February 2, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Colin,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint. We have internal processes in place to correctly resolve queries involving the elderly or vulnerable.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review your account and request the call recording.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
These people are thieves
These people are thieves. Same here did not notice the £1 they took out on the 1st of Jan, 2022, only to notice £399 debited out of my account today..!!
Don't know who they are, Never spoken to anyone from this company, never signed any direct debit consent!!! Why would I fork out such amount of money for lifestyle in these austere times..????
Thieves, people with no souls!!!
Called the bank!!!!
February 2, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Customer,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We also send out a physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
Lifestyle Perks provides you with unlimited discounts in-store, online and for home delivery on groceries, clothing, homewares, electronics, and travel plus many more.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review your account and request the call recording.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
My 82 year old mother who is hard of…
My 82 year old mother who is hard of hearing and partially sighted, was rang three times and bullied into giving her bank details for a "prize" she had won. I have power of attorney for her and work in the law dealing with the elderly and am a dementia friend. This type of thing has to be stopped please. She did not give her debit card details and did not agree to a direct debit, but if I had not been dealing with some of her recent bills, then she would not have noticed the £1 that had come out of her account and a direct debit set up on her account by SM Lifestyle Perks. I asked her about it and she showed me a discount card pack she had received and in small print at the bottom it said they would take her membership of £399.95 after the fourteen day trial. What 82 year old, who is partially sighted, hard of hearing and has onset dementia and a very tight budget, needs discounts on flights, holidays and dining out. Really? The direct debit has been cancelled and an appointment has been made at the bank. Tomorrow I will email them from my law firm, their email is given on their answerphone, explaining they have been reported, they have set up a direct debit instruction without consent, and they have tricked a vulnerable adult. I will also phone them and write to them with the details in the pack. My mother's housing benefit went into today and they would have taken that. I can't tell you how angry this makes me. After speaking with mum it seems she received three odd calls and they have obviously called and asked her odd questions and recorded her saying "yes" etc.. My poor sweet little mother wept like a baby when she realised, not only was she not going to get £399 but they were going to take it off her instead. Beware people they have NO scruples.
January 31, 2022
Unprompted review
Reply from Lifestyle Perks
Dear Louise,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your mother’s complaint.
In addition, all sales calls are recorded for training and monitoring purposes.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your mother’s membership ID or postcode, we can investigate her account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
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Fuming
Fuming
Had £1 taken on the 18th of Jan witch we didn't notice and had a notification from the bank to say we were over drawn. They have taken £399.00 called the bank and was told not to put any money in. The money will ping back after 2.30pm. And the DD that have set up has been cancelled
January 31, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Jb,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Don't touch this company taken money…
Don't touch this company taken money from my account
ITS A SCAM company you took £399 pounds without my consent my bank told me that how I found out. I don't trust you company
January 28, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Susanne,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint. In addition, all sales calls are recorded for training and monitoring purposes.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Disgusting scam company
Disgusting scam company. Just received a letter giving me my 'membership' details, that I never asked for or consented to.
Rang bank to make them aware of any scam relating to this company. Checked my direct debits, and there they were.. Added themselves to my account! Cheeky sods. Deleted DD.
Becareful people!! #lifestyleperks
January 27, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Mrs McCarthy,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Same as everyone else
Same as everyone else, £1 removed from my account, cancelled DD, called the company but I have no idea how they got hold of my bank details - quite scary......
January 25, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Rachel,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We would like to investigate this internally and resolve this but need more information from you. Please could you send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode and we can action this investigation.
We look forward to hearing from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
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Lifestyle Perks - very devious
I received a call from this company telling me that I was the lucky winner of a prize of £399 and that I could benefit from lots of discounts including supermarkets and big name stores. They just required my bank sort code and account number to pay in the money. I was of course sceptical but the scheme sounded plausible and they were keen to point out that no money could be taken from my account without the security number from the reverse of the card. There was absolutely no mention of a direct debit being set up from my account or indeed that the scheme would cost me anything to belong to. I was told that I would receive by post an official proposal giving all the details for me to peruse. This duly arrived a couple of days later and when I read it and learned that they actually wanted to charge me £14-99 per month alarm bells rang. I got in touch with my bank and told them what had transpired and that I had not agreed to a direct debit ( I didn't even know that one could be set up without my specific approval but apparently it's just a tick in a box that can be filled in on the company's banking software). The bank said that it would block an attempt to set up this particular direct debit and that actually no fraud had taken place as I was quick enough off the mark to flag up the situation and of course they can't act on anything to remove the ability of this company to create direct debits which seems outrageous. Fortunately I haven't suffered any loss but what's to stop this happening again? There seems to be a flaw in the approval system somewhere!
Customer Services of Lifestyles Perks were duly emailed to confirm my rejection of the scheme and were also called to reinforce the email. They suggested that the company hadn't called me - untrue! Also they tried to claim that I had been informed that a direct debit would be set up - untrue!!
So please don't be sucked in as whilst the discount scheme looks to be worthwhile how can you believe a company that uses such devious sales techniques. My concern is for those who may not have read the small print and would they have actually received the £399 into their account - I very much doubt it!
January 24, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Phillip,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can investigate your account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Scam company
Scam company. Just had to cancel a DD to stop a payment.
January 24, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Simon,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We would like to investigate this internally and resolve this but need more information from you. Please could you send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode and we can action this investigation.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Same as others on here
Same as others on here, must have already had my info from somewhere as I never handed any over!!
I was told I'd won a prize and they'd post it out to me, already had my address, just asked me to confirm!
Few weeks later, £1 out my bank and DD set up! Scammers!
January 22, 2022
Unprompted review
Reply from Lifestyle Perks
Hello B,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
All sales calls are recorded for training and monitoring purposes.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can investigate your account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Scam company
This is a scam company that makes you think you've won a membership to qualify for discount in many shops. Then once they get hold of your account number, by tricking you I might add, asking you for different numbers of your bank account, throughout a long conversation set up a direct debit without authorisation. Then take £1.00 test fee, then try to take large chunks of money. They almost got away with £200 from me. Luckily I noticed intime, some others won't be that lucky. AVOID THIS COMPANY!!
January 21, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Miss Dawes,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
We would like to investigate this internally and resolve this but need more information from you. Please could you send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode and we can action this investigation.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
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Pity you can't give minus as this…
Pity you can't give minus as this company are scammers. Took £1 spotted it and cancelled DD due to not knowing what it was for. Avoid and put phone down when they tell you you've won £399 and ask for bank details. Oh plus a holiday and a free flight.
January 21, 2022
Unprompted review
Reply from Lifestyle Perks
Hello SARQ,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review your account.
We look forward to hearing from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Like many others I have just had £1…
Like many others I have just had £1 taken from my account without my prior knowledge. I have contacted my bank to cancel anything with immediate effect coming out to these scammers.
January 21, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Customer,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We also send out physical welcome pack posted to trial members to provide all details of the trial and costs of the membership.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
PLEASE BEWERE CON SCAMMERS £1 GONE…
another thing PLEASE BEWARE CON SCAMMERS £1 GONE FROM MY ACCOUNT HAVE NO IDEA BUT I SEE OTHERS HAVE THIS TRY SMALL AMOUNT GO UNDETECTED INCREASE MONEY DIRTY COMPANY THIEFS HAVE TO DAY OFFERED PHOTOS OF MY ACCOUNT AND THE PHONE CALL TO LIFESTYLE WERE THAY SAID MONEY BECAUSE WE WROTE YOU BUT IM NOT PAYING FOR LETTERS DONT NEED OR KNOW ABOUT
January 18, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Anthony,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
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