I gave this a 4 star instead of a 5 star because it was less forward with the size chart . If not for that, I would have given them an extra star. I have not used this company before so will wait u... See more
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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Contact info
United States
- www.lightinthebox.com
welcome to shop with us
Asks customers to review
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Replied to 61% of negative reviews
Typically replies within 24 hours
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quick and easy
It was easy to order
You can get the doormat that's right for you
Until I could buy a psychedelic doormat for an affordable price with quick delivery, my life just seemed pointless and drab. This new rug is just what I needed to get things in order.
very easy to navigate
Ease of use.
to be fair I must say that your system…
to be fair I must say that your system helped me a lot & was very patient - but you want to make a sale which you have - if the goods are as good as they look I will come back & look at some more items
Nice merchandise
Nice merchandise, fast experience purchasing the item that I wanted. Thank You.
This is the first time i have bought…
This is the first time i have bought anything through you. It was a shock not knowing all of the costs before engaging the payment type being the extra freight for remote area, the insurance and the 3rd charge.
nothing to do with your company ,,like…
nothing to do with your company ,,like your merchandise,,,, Just had a mis/adjustment with my transaction......however now that you mention it, this seems inappropriate considering i don't have what i paid for yet? lol.....good day
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