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Lightplan Reviews 5

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TrustScore 3.5 out of 5

3.7

Lighting Store
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Company details

  1. Lighting Store
  2. Decoration and Interior Design Store
  3. Home Improvement Store
  4. Light Bulb Supplier
  5. Lighting Consultant

Written by the company

Lightplan is a specialist lighting design and decorative lighting company with a heritage dating back to 1910. From our North London roots to our showrooms across the UK and Ireland, we help homeowners, interior designers, architects, developers, electricians, and commercial clients choose lighting that is beautiful, practical, and properly planned. Our team supports projects of all sizes, from a single statement pendant or chandelier to full lighting schemes for new builds, renovations, restaurants, offices, retail spaces, and commercial environments. We offer expert advice on indoor lighting, outdoor lighting, bespoke lighting, architectural lighting, commercial lighting design, lighting automation, light planning, product specification, and compliance requirements. At Lightplan, we believe the right lighting changes the way a space looks, feels, and functions. That means we do more than simply supply fittings. We take time to understand your space, your style, your budget, and your technical requirements, helping you make confident decisions from initial concept through to final installation. Our showrooms are designed to give customers the chance to experience lighting in person, compare finishes and styles, and speak with knowledgeable lighting specialists. Whether you are creating a warm home environment, planning a luxury renovation, designing a commercial space, or looking for a bespoke lighting centrepiece, Lightplan is here to help bring your vision to life. Visit Lightplan online or book a consultation with our team to start planning your perfect lighting scheme today.

Contact info

3.7

Average

TrustScore 3.5 out of 5

5 reviews

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Rated 5 out of 5 stars

Always impressed

A long term customer and I will continue to return. Visited with a friend and the service from Anna was first class, very knowledgeable, honest and we never felt rushed. Always an excellent product choice and the pricing for the quality is value for money,

January 20, 2026
Unprompted review
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Reply from Lightplan

Thank you Catherine — it's always wonderful to hear from a familiar face, and lovely that you brought a friend along too 😊 Anna will be really pleased to know her knowledge and unhurried approach made such an impression — we'll make sure she hears your kind words. It's great to know the product range and pricing continue to hit the mark at our Haringey showroom ✨ We look forward to welcoming you both back to Lightplan again soon.

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Rated 1 out of 5 stars

I ordered some lights from this company…

I ordered some lights from this company two weeks ago. After ordering expected an email to say item dispatched. 3 days after ordering cancelled after ordering from another company who delivered the following day. Still waiting for my refund from light plan

March 12, 2025
Unprompted review
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Reply from Lightplan

Good point — here's a revised version treating it as an older review:

---

Angela, we're sorry for the delayed response, and even more sorry for the experience that prompted your review. A delay in dispatch followed by a slow refund is not the standard we hold ourselves to, and we completely understand why you lost confidence and went elsewhere. We hope the refund was eventually resolved to your satisfaction, and that improvements we've made since mean this would be a very different experience today. We'd love the chance to restore your faith in Lightplan if you ever need us again.

Rated 5 out of 5 stars

Great Product, fair Price

Car Park: There is a customer car park at the rear of the shop, and its Free.

First Impression: The shop was very well maintained and has a full availability of Lights.

Customer Service: Excellent Customer Service. The moment we enter the Owner approached us and ask for any help and support we need. He also explained that there is 30% discount ongoing on the top of labelled price. We went for help couple of time and ask few suggestions, the Owner / Staff was very helpful and explained how the electrical fitting works and which lighting is best for Living room. There was no hard selling which was a plus point.

Last Impression: Eventually we purchased an item, and the Owner / Staff told us the exact price after the discount and even advised to take the photo of the Invoice / Bill for future reference if something is damaged or need replacement. Highly recommended for all your lighting needs

April 29, 2023
Unprompted review
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Reply from Lightplan

Thank you Mr. Patel — what a wonderfully detailed review, and really lovely to read 😊 It sounds like you had exactly the experience we hope every customer has — from the warm welcome through to the honest advice on finding the right lighting for your living room. We're glad the free parking, the ongoing discount, and the guidance on electrical fittings all came together so well. We look forward to welcoming you back to our Haringey lighting showroom whenever you need us ✨

Rated 1 out of 5 stars

Lights didn't turn up after 2 weeks so…

Lights didn't turn up after 2 weeks so had to chase and eventually got a response, no apology just to say they would send them. Poor customer service, won't be ordering again from here.

December 20, 2021
Unprompted review
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Reply from Lightplan

We're sorry for the delayed response to your review, Peter, and sorrier still for the experience that prompted it. A two-week wait followed by a response that lacked any acknowledgement of the inconvenience is not the standard we hold ourselves to, and we completely understand your frustration. We have worked hard to improve our communication and order management since then, and we hope that if you ever find yourself in need of a lighting supplier again, you might give Lightplan another chance.

Rated 5 out of 5 stars

Excellent Service All Round

Great service and helpful advice when I rang the store. Lights arrived very fast and my hallway and bedroom lights look amazing.

February 22, 2021
Unprompted review
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Reply from Lightplan

Thank you Adam — really glad the advice over the phone helped you find the right lights, and even better to hear the hallway and bedroom are looking amazing 😊 Fast delivery and a great end result is exactly what we're here for at Lightplan. We hope you'll think of us again for your next lighting project ✨

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