I’ve really enjoyed my experience with Lili. The app is very easy to use and makes managing my business finances simple. Their customer support team is always fast and helpful whenever I have a questi... See more
Company replied
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Ive been using Lili for 3 years now. First year as a personal checking account for my business as I was just getting my LLC established. Once I got her up and running I used it for these last 2 years... See more
Company replied
I’ve really enjoyed using Lili for my business banking. Everything is super easy to set up and use fast, smooth, and straightforward. What really stands out to me is their customer service; they’re q... See more
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Company details
Written by the company
By combining a checking account with technology to save on taxes and accounting software, Lili is an all-in-one banking app designed to save time and money for anyone who runs a business on their own.
Contact info
New York, United States
- support@lili.co
- lili.co
4.6
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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3 years and counting for great customer…
3 years and counting for great customer service.
April 17, 2026
Reply from Lili
Thanks for the great feedback! We’re happy to hear you’re enjoying Lili Invoicing and that it’s helping make running your business easier. We appreciate you being part of the Lili community!
So far ive had lili for a few months…
So far ive had lili for a few months and so far it's been better than using a physical bank location , deposits are released within 1-2 days , keeping everything organized makes my life easier , only think I would say needs some upgrading is the customer service , it should be 24/7 customer service especially if you're paying for the account , also the business credit build account is decent , they shouldn't charge you a monthly fee to utilize it though
May 21, 2026
Reply from Lili
Thanks for your feedback! We’re glad Lili has helped simplify your business banking and cash flow management. We also appreciate your honest input on customer support availability and Credit Builder pricing — insights like yours help us improve the experience for all customers.
If I could give a negative star I…
***Strong Warning to Every Potential Customer***
Title: Lili Lied About AVS on BBB — They Cost Me $4,000 and Still Gaslight Customers
If I could give negative stars, I would. Lili is a dangerous choice for freelancers and small businesses. I paid their high monthly premium fees for “security” and FDIC protection. Instead, I lost $4,000 to fraud and they denied my claim in under 10 hours.
While I was using my Apple Wallet card in my location, the thief was simultaneously using the physical card 90 minutes away. Charges continued after I reported it stolen, using a billing address in a different county. Rapid-fire transactions should have been blocked instantly.
I did everything right: police report, detailed timelines with geographical proof, witness statements, and Apple Wallet logs. They sent account statements for every month except the critical one and claimed “no error found.”
The AVS Lie Exposed
In their BBB response, Lili claimed merchants verify the address. I contacted two of the merchants directly — both confirmed it is the bank (Lili/Sunrise) that approves or denies the address match. Either they’re lying publicly or their own team doesn’t understand basic fraud systems. Unacceptable either way.
I’ve escalated to BBB, FDIC, OCC, OCFB, and the Federal Reserve now has my case. Two years later, I’m still fighting and heading to arbitration.
Warning: Do NOT trust Lili with your money. Their security is weak, their investigations are a joke, and they fight customers instead of protecting them. The monthly fees buy nothing when fraud hits. Skip Lili — go with Bluevine, Novo, or a real bank.
Check their BBB complaints. You’ve been warned.
May 17, 2026
Unprompted review
Reply from Lili
We’re sorry to hear about your experience. Our team worked directly with you throughout the process, and our disputes team conducted a thorough investigation based on the information available. We take fraud concerns seriously and remain committed to supporting our customers.
Reply from Lili
Thanks for your feedback! We’re thrilled to hear you find Lili fast, easy, and secure. Helping business owners manage their finances with confidence is what we strive for every day!
Reply from Lili
Thanks so much for the kind words! We’re glad to hear Lili has been easy to use and helpful for your business. We appreciate your support and look forward to continuing to support your journey!
Reply from Lili
Thanks for the great feedback! We're glad you find Lili easy to use and that it helps keep everything simple. Your support means a lot!
Reply from Lili
Thank you for the kind words! We're thrilled to hear you had a quick and smooth experience with our customer service. Your feedback motivates us to keep delivering fast, reliable support!
Reply from Lili
Thank you for the great feedback! We’re glad you’re enjoying the flexibility and ease that Lili provides. Supporting small business owners with simple, accessible banking tools is exactly what we strive for every day. Please feel free to reach out should you require assistance.
Catered for small businesses…
I really like that you have catered to small businesses and feel you actually offer something that helps me instead of me having to jump through hopes just trying to do anything.
May 17, 2026
Reply from Lili
Thank you so much for the kind words! We built Lili with small business owners in mind, so it means a lot to hear that the experience feels simple and genuinely helpful. We’re grateful to be part of your business journey!
Great service!
May 13, 2026
Reply from Lili
Thanks so much for the kind words! We’re thrilled to hear you’re having a great experience with Lili. Our team is committed to supporting business owners every step of the way, and your feedback means a lot to us! Please reach out should you require assistance.
THEY RUIN YOUR CREDIT
i am using this to build business credit and i cannot pay my bill on the app or laptop. they sent a code in order to pay and i do not get the code. i called and changed my phone number. still not working. now i am listed as paying late because its a week already 15 emails back and forth NO ONE KNOWS WHAT THEYRE DOING and 5 phone calls, you wait 45 min to talk to someone that DOES NOT HELP. STILL NO HELP - stay away from this bank it will RUIN YOUR CREDIT
May 12, 2026
Unprompted review
Reply from Lili
We understand how frustrating this experience has been. Our team is currently working directly with you to review and resolve the issue as quickly as possible. We appreciate your patience and the opportunity to assist further.
Vey good for starting out
Glad to have a service like this that specifically caters to small businesses trying to grow and understand how to navigate it all.
May 12, 2026
Reply from Lili
Thank you for the thoughtful review! We’re so glad Lili has been a helpful tool as you grow your business. Supporting small business owners on their journey is exactly why we do what we do. We appreciate you being part of the Lili community!
Make everything possible and so easy
May 12, 2026
Unprompted review
Reply from Lili
hank you so much! We’re thrilled to hear Lili is making things easier for you. Our goal is to simplify managing your business finances so you can focus on what matters most. Please feel free to reach out should you require assistance.
This is very professional and helps…
This is very professional and helps keep track of your finances.
May 12, 2026
Reply from Lili
Thank you for your kind words! We’re so glad to hear Lili is helping you stay organized and keep track of your finances. We appreciate your support and look forward to continuing to support your business journey!
Love Lili
Love Lili. It is so user friendly. I love that I can organize my expenses and add notes/photos. Being able to print out tax forms based on my expenses. I wish the price never increased, but it’s still worth it to me.
May 11, 2026
Reply from Lili
Thank you for the thoughtful feedback! We’re so glad you’re enjoying Lili’s tools for expense organization, notes, receipts, and tax prep. We appreciate your honesty about pricing and are grateful for your continued support and trust in us!
terrible bank
technical difficulties and they cant help you on the phone. do not use this bank. a simple address change is a nightmare. takes three days to get a glich in the app to work. STAY AWAY.
May 10, 2026
Unprompted review
Reply from Lili
We’re sorry to hear about your experience. We understand how frustrating delays and app issues can be, especially for something as important as an address update. Since we couldn’t identify your account from this review, please contact us directly so we can look into this further and help.
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