Lily's engineer, Richard spent the day with us setting up our new phones. He was very friendly attentive, and helped with any initial issues we were having. He went above and beyond to make sure we we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Aidan and Ollie have been amazing, from the very first point of communication, throughout the journey and install, to the very end. They been nothing but professional, helpful and punctual. There... See more
Company replied
Beijhon, the Lily engineer, was very pleasant to work with. He kept me informed about what was happening during the install. We had some issues with the previous provider, and he kept very calm... See more
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Andy and Cobi couldnt have been more helpful in the past few weeks supporting me getting back operational with certain aspects that were causing me access issues. Cannot fault them one bit. Excellent... See more
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Company details
- Conference Calling Service
- also in
- Cloud Computing Service
- Cloud Storage Service
- Computer Security Service
- Telecommunications Service Provider
- Video Conferencing Service
Written by the company
Remove the hassle from your business services! At Lily, we provide innovative and cost-effective solutions to SME’s. Our focus is to do everything we can to develop your business by: • Improving your operations • Creating efficiencies • Increasing revenue • And saving you money! Our approach is to get to know your business, the solutions you are using and your current needs and requirements. Equipped with this wealth of knowledge we can be confident you will be delighted with our chosen solution. We have a huge eco-system of products and services meaning you can have all your solutions under one roof, making it simple to manage and cost effective. Our portfolio includes cloud, on-premise systems, connectivity, IT, mobile, energy and merchant services! As part of our service you receive a dedicated Account Manager who actually cares about your business and will be able to provide you with advice when required.
Remove the hassle from your business services!
Written by the company
- At Lily, we provide innovative and cost-effective solutions to SME’s.
Contact info
Global Avenue, Millshaw Business Park, LS11 8PR, Leeds, United Kingdom
- 0343 507 1111
- marketing@lilycomms.co.uk
- www.lilycomms.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful in ensuring the setup is…
Very helpful in ensuring the setup is done in a timely and professional manner. Sam and Alex went out of their way to help us in setting up the business line and making sure its working perfect. Will recommend them.
March 18, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Xee,
Thank you for taking the time to leave us a 5-star review and your comments regarding Sam and Alex.
Lily
Just been on the with Ash
Just been on the with Ash, what an amazing guy he got me sorted straight away. he kept me calm and sorted the problem straight away.
March 18, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Owan,
We're delighted to hear you're pleased with the service provided by Ash
Thanks for leaving your review,
Lily
Richard did great today when setting up…
Richard did great today when setting up new WiFi
March 16, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Elisha,
We're delighted to hear you're pleased with the service provided by Richard.
Thanks for leaving your review,
Lily
Lily completed a software and hardware…
Lily completed a software and hardware upgrade for my business. I've been using their services for a number of years and highly recommend them.
Special mention to Aiden the engineer and Camilla who co-ordinated the upgrade.
Thank you
March 11, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Russell,
Thank you for your wonderful review! We're thrilled you received excellent service during your installation. Please reach out if you need any further assistance, and thanks again for choosing Lily!
We will make sure to pass along your appreciation to Aiden and Camilla!
Thanks
Jack @ Lily
Really brilliant follow up on a matter which has been causing us some issues, a very welcome check in from Jack, really professional
March 12, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Ben,
We're delighted to hear you're pleased with the service provided by Jack.
Thanks for leaving your review,
Lily
New Phone System
We had Aidan visit to install our new phone system. Excellent service, very friendly and professional, and gave good training. Totally recommended
March 10, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Neil,
Thank you for taking the time to leave us a 5-star review and your comments regarding Aidan.
Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.
Thanks again and take care,
Lily
Beijhon
Beijhon - was a very helpful gentleman - explained new telephone system in layman terms
March 10, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi CKS,
Many thanks for your review! Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.
Thanks again and take care,
Lily
Approachable Support Team
Approachable Support Team
Lily are very easy to deal with and make sure to fix any issues correctly first time.
March 10, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Simon,
Thank you for taking the time to leave us a 5-star review.
Positive reviews such as yours are a great boost for our team who work very hard to make sure we deliver great customer service.
Thanks again and take care,
Lily
Effective service
Richard visited and resolved our issues quicky. Was friendly, efficient and professional.
March 6, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Casey,
We're delighted to hear you're pleased with the service provided by Richard.
Thanks for leaving your review,
Lily
Chris Grimes helped me with a range of…
Chris Grimes helped me with a range of issues relating to our onboarding and two new PCs. He listened to my issues and my suggestions and we worked successfully to conclude 5 items in one phone call. An excellent experience. I have dealt with other staff at Lily who are also very helpful but Chris's knowledge was superb.
March 4, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Elaine,
Thank you for taking the time to leave us a 5-star review and your comments regarding Chris.
Positive reviews such as yours are a great boost for our team who are working very hard to make sure we deliver great customer service.
Thanks again and take care,
Lily
We are very pleased with the service we…
We are very pleased with the service we have had from Richard , he is very professional and a pleasure to deal with.
March 4, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Tina,
We're delighted to hear you're pleased with the service provided by Richard.
Thanks for leaving your review,
Lily
I would highly recommend Lily Comms and…
I would highly recommend Lily Comms and our business has been with them for a number of years and can't fault them.
I would like to send a personal thanks to Matthew Hawkins who has assisted me with our most recent order and kept me posted throughout from selecting the right package through to delivery.
March 4, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Kelvin,
Thank you for your feedback! We appreciate your positive comments about Lily. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to Matthew!
Thanks again and take care,
Lily
Very helpful
Beijhon was very helpful and did a nice, neat job fitting our new telecom system.
March 2, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Mark,
We're delighted to hear you're pleased with the service provided by Beijhon.
Thanks for leaving your review,
Lily
ANDY WAS BRILLIANT REF HELPING ME WITH…
ANDY WAS BRILLIANT REF HELPING ME WITH A SPREAD SHEET
February 25, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Craig,
Thank you for taking the time to leave us a 5-star review and your comments regarding Andy.
Lily
Richard assisted us today with fitting…
Richard assisted us today with fitting our new phone system. He was incredibly helpful, very kind and professional. He was determined to help us understand how to use each feature. Would definitely recommend Richard :)
February 25, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Olivia & Kate
We're delighted to hear you're pleased with the service provided by Richard.
Thanks for leaving your review,
Lily
Quick & Easy
Nice easy upgrade, new phones & broadband. Seamless change over thanks to Richard.
February 24, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Tony,
Thank you for taking the time to leave us a 5-star review and your comments regarding Richard!
We will make sure to pass along your appreciation to Richard.
Lily
Lilycomms
Tom made the transition so smooth. No member of staff were away from their laptops any more than 5 minutes and everything seemed to be in working order afterwards. He even managed to sort a few other niggles that we had. Would have no hesitation to recommend.
February 24, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Annette,
Thank you for your wonderful review! We're thrilled you received excellent service during your installation. We will make sure to pass along your appreciation to Tom!
Thanks,
Lily
Richard visited us today to get us…
Richard visited us today to get us setup. Very friendly and helpful. The process form the sales team (Josh) and project manager (Jack Shaw) has been a breeze.
February 20, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi William,
Thank you for your feedback! We appreciate your positive comments about our Team. Your 5-star rating is greatly appreciated. We will make sure to pass along your appreciation to them!
Lily Engineers
Oli, Mike and Richard were extremely helpful and professional installing our new iPECS telephones and apps
February 6, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi Chris,
Thank you for your wonderful review!
We're thrilled you received excellent service during your installation. Please reach out if you need any further assistance, and thanks again for choosing Lily!
Excellent company to deal with on both…
Excellent company to deal with on both a client and reseller level. UK call centre and you usually deal with the same people making it a very personal and relatable service
February 5, 2026
Unprompted review
Reply from Lily Comms - Business Communications and IT Solutions
Hi James,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who work very hard to make sure we deliver great customer service.
Thanks again and take care,
Lily
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