MGM Transportation Reviews 249

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I went on a school and on the bus tire blew up on the way back because they drove to LA and back 6 times and did not check the tires. The drive was supposed to be 2 and a half out but we stopped on th... See more

Company replied

Rated 1 out of 5 stars

Not the vehicle I paid for, and was very dirty. It was a very old party bus, not the executive sprinter van that picked us up. This was a church group which had just finished 38 hours of travelling. W... See more

Rated 2 out of 5 stars

the first thing the driver did was ask for the money. I was under the impression that it would be deducted from the same card, which it did only after he demanded to be paid up front. The limo was a l... See more

Rated 3 out of 5 stars

Maybe my expectations were too high. First of all the vehicle was pretty dirty. Then it appeared the driver was not that familiar with Sacramento and we relying almost entirely on google maps. It took... See more

Company details

  1. Bus and Coach Company
  2. Car Accessories Store

Information provided by various external sources

We offer a wide range of limousine services in Sacramento area - from airport town car transportation to limo wine tours. Easy online booking!


Contact info

1.5

Bad

TrustScore 1.5 out of 5

249 reviews

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Rated 1 out of 5 stars

They need to check there tires

I went on a school and on the bus tire blew up on the way back because they drove to LA and back 6 times and did not check the tires. The drive was supposed to be 2 and a half out but we stopped on the side of the road for two hours and then got stuck at the AAA place for 30 minutes. Worst trip ever.

September 5, 2025
Unprompted review
MGM Transportation logo

Reply from MGM Transportation

We take safety and maintenance very seriously, and we want to address the statements in this review. The claim that our charter bus went to Los Angeles and back six times without a tire check is completely false. The tires on this vehicle were replaced the day before your trip.

Unfortunately, a tire blowout can happen unexpectedly, even with new tires, and it was beyond our control. When this occurred, we immediately contacted CAA. Our total delay, including roadside assistance and the tire change, was approximately 1 hour and 30 minutes—not the two hours on the roadside plus an additional 30 minutes as stated.

While mechanical issues are rare, they can happen in any vehicle. In such cases, our priority is to address the situation as quickly and safely as possible so passengers can continue their trip. We regret the inconvenience, but we stand by our commitment to safety, accuracy, and professional service.

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Rated 1 out of 5 stars

This is the 5th time they call me the…

This is the 5th time they call me the day before and tell me to be ready. But never show up. I suppose to be at my doctor office at 8:30 am.they told me to be ready at 6:45am. It's 7:34am. Still no call and no one showed up.. I could give them a neg. I would. This don't make no sense at all.

December 23, 2020
Unprompted review
MGM Transportation logo

Reply from MGM Transportation

Lamar:
We have checked our records and do not find any reservation from you. Perhaps you have us mixed up with another company. If you wish to advise your proposed date for travel and location, service requested we can then check our records.

Rated 3 out of 5 stars

Review for Party Bus

Driver was awesome but he did arrive a little late. He said our trip would be stretched out to 12:30 for him being late but he ended up dropping us back off by 11:30. Everyone on bus was also very generous with tips. Felt our time was cut a little short but overall really fun experience. If we could get a little deal for our time being cut short we would love to book a bigger party bus for longer on New Years. Thank you

December 23, 2020
MGM Transportation logo

Reply from MGM Transportation

Tyler: Thank you for taking time to offer your review. We understand the driver was 10 minutes late on pickup so he offered you 30 minutes extra time with no charge, but said you did not want it. Our buses do have a GPS tracking system that records the times, miles etc which are then recorded. The driver did drop you at 12:00am.

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Rated 5 out of 5 stars

Great service

Great service! Timely and professional. Thanks for helping us to celebrate my daughter's 16th bday.

December 18, 2020
Rated 5 out of 5 stars

So happy I chose MGM Transportation

So happy I chose MGM Transportation. We took a Limo to look at Christmas lights with the family. Yuri our driver was great, and the Limo was nice. I will definitely use MGM again next year. The price was right too!

December 18, 2020
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Rated 5 out of 5 stars

Great Experience

Yuri was on time and courteous, fun but also professionally invisible. The car was clean, well stocked. We were able to make stops at our leisure and plan our day well with Yuri's help.

November 18, 2020
Rated 3 out of 5 stars

The driver was great, but no Bluetooth.

The driver was great, we really appreciate him, he was very patient and understanding. But for the price I paid for the freightliner party bus I expected a little bit of an upgraded sound system. There's no Bluetooth connection to the deck and our music constantly kept cutting off throughout the party due to the AUX cord feature malfunctioning, we even bought a new cord and it still cut off time and time again. I was going to rebook for NYE, but if there's no Bluetooth connection I may have to reconsider, everyone was dissatisfied about that so we ended up getting off an hour early. Other than that everything was good. Thank you for your services.

October 27, 2020
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