Linnworks Reviews 

Stay away from this company!

We run a small business, had linnworks recommended by a friend but the price has been upped by over 500% so he would no longer recommend.

We received a few sales zoom meetings full of promise and commitments that outlined a system that completely and utterly systemises a businesses operations. Unfortunately it turns out we were completely miss sold.

4 weeks later & agreement signed we complete Onboarding which was the time we actually understood the system and value it brought. It turn out the system is completely over complicated, not user friendly & significantly overpriced. I cannot stress enough. Hustlers out there, real business people should avoid at all costs!!!!

We entered negotiations at this point to leave linnworks but they insisted we pay the completion of the contract. Quoted at £14600 plus £6000 Onboarding!

We are a small, fairly young business run by 2 young men trying to make something of the business we have committed everything too. Based on sleezy salesmen we have found ourselves having to pay over £12,600 plus vat to get out of this contract.

We operate largely on good faith but this company is a lesson for us. Please avoid avoid avoid and as a minimum try a free / cheap stock and channel management system first.

STAY CLEAR OF LINNWORKS. Horrific experience. Told this was a process of increased automation and speed, yet despite telling them we planned to use woo commerce and upload daily and being told no problem in the sales phase, when it came to application we got given highly inefficient and clunky labour intensive work arounds - not the reason we were signing up! Having already signed up to on boarding and sold on this process we were faced with continuing with a terrible service or leaving. We were then being hounded for a £12,600+VAT fee for ‘on boarding’ which as we were Mis-sold on their service we thought a cost-free exit was surely a option. But oh no. They want their money and would be willing to go to court to get it.

Genuinely terrible experience from a young businessman trying to improve his business, and when still in the embryonic onboaring phase to be billed such amounts after being Missold I find criminal.

Overall good experience

Sergio (Technical Support) was very helpful in assisting with my queries and helped troubleshoot my issues, very much appreciated.

Great Piece if Software for managing your business and order process. Great Support always easy to get hold of and always helpful. Have spoke to Sergio in the support team and he has always been very helpful and friendly. Would definitely recommend the software and the service. 5 *****

Was connected to support agent Sergio, very helpful & knew exactly what he was talking about.

Many thanks

Really Helpful Staff. Tried to understand the issue and answered the question

Customer service is 5*.

Live chat is always available to walk you through problems or issues you might have with the software.

Every single one of the agents is a pleasure to work with.

Great and Quick Support

I would like to thank Sergio for helping me today.
He solved my problem promptly.

With more than 15 years of e-commerce experience I thought I have seen everything but I was wrong because I never experienced Linnworks !

My support agent Richard, addressed the issue with our company account very efficiently and explained the problem in simple terms. The problem was resolved in a very satisfactory manner with follow up emails. Excellent service.

Sergio was very good. Solved all my things I needed to ask. Nice one!

Edit number 1: Rather than reply to my ticket and/or call me they have reported this review to Trustpilot as not a genuine experience. Shows you what sort of company they are.

Had an email that said I cancelled my subscription.

Opened a ticket, 10 days later I asked for another response. They advised that the legacy pricing has been cancelled. I have asked for a call back several times to discuss my account but never received.

Their sales team do not answer the phone and the support team cannot do anything, they can't pass me through to a manager or the sales team.

Their responses to tickets is so bad. I gather from the other reviews that the price will increase exponentially.

I just wanted a call back to discuss the account. Now 14 days later after opening my ticket, I have yet to have a satisfactory response.

Actively looking for other providers now. Have been a loyal customer for years. With the last increase that was back tracked, they promised the price wouldn't increase more than 20%. That was a total lie.

I would avoid Linnworks like the plague.

Fully satisfied with Linnworks Technical Support!!!!

Five star to Team Linnworks, I am so impressed with Linnworks and the support team. This software has allowed us to eliminate stock errors across our multi channel selling platforms. Prior to discovering Linnworks we operated very much hands on when it came to adjusting stock, re-ordering, re-pricing and making up bundles etc.. Linnworks saves us hours and hours, every week. I couldn't run my business without it now.

Absolute Joke, been a customer for over 5 years, no change in our order quoteage, Increased the price from £2160.00 p/y to £18,000 p/y with no actual improvement of the service.

Shipstation, Tradebox, ShippyPro, Expandly, Seller Dynamics, Aimcosoftware, Brightpearl, Veeque, Mintsoft, Orderwise, cloudcommerce, Salesforce, Zoho just to name a few.

Linnworks has always been great for our business and helped to support our business operations for the last decade. I hope to continue to work with them for the foreseeable future and I look forward to their future updates.

Update 2: Price change is back! So ignore the update below. £8000/yr from £1700/yr? No thanks.

Update: Did not expect them to go back on their price changes, so that was a pleasant surprise. Looks like they listen to their clients which is promising. Happy that we can continue to use Linnworks. Unfortunately though, I didn't receive a reply to my email over a week ago, no response to this review, and no phone call either, so support is still disappointing. I wouldn't be bothered much, but seen as the previous price increase was solely for financing their support, it has to be criticised.

As another reviewer mentioned, they take around 6hrs to reply on chat yet if you don't respond within 1 minutes they close the chat? Which makes no sense. Most of the time they can't solve the issue either.

We have been loyal customers for years, and we even took the hit with their price increase every year or so, but now it has gone too far, they have not increased any features, they are slow with support and now they have increased our plan pricing from £1700 to £5400 which is shocking!!!! That is inlcuding loyalty discounts and paying a year upfront!!! They don't care about small accounts, they want to kick us out so they can serve the big boys. Stay away, there are much better companies out there that actually care about their customers. I regret having ever worked with this company!