Very poor customer service
Linotype sent me a promotion via email offering a $600+ font package for $99, good for 24 hours. The font was described as being particularly legible on screens -- which, to me as a web designer, sounded worth looking at. I spent some time testing the font, decided I liked it, and made the purchase. When I got the font, I discovered it wasn't a web font, which surprised me, given the claim. But then I realized they had a desktop version and a web font version and that they had sent me the desktop version by default. I wrote them immediately (still plenty of time left in the 24 hours) to request an exchange for the web font. I wrote again. Finally (after the promotion period had ended) customer service wrote and said if I purchased the web font package, they would refund the original purchase. I wrote to say that I couldn't afford the full $600+ price, and could they please let me know if they would honor the original deal for the webfont. I received a repeat of the original reply, with no answer to this particular question. I wrote them three more times with no response then gave up and requested a refund. At this point they refused to refund my purchase, even though I had a product that was of absolutely no use to me. I don't get this company. I design web sites and it would benefit them if I could use this font package in my sites. All web designers are watching other sites looking for fonts that work well. And now, because they don't want to play nice, their new font package gets used less. Here I was, thinking I was developing a relationship with a font foundry, but no: these people don't seem to be about developing any relationships.
March 8, 2016
Unprompted review
