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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were let down by their experience overall. Customers consistently reported ordering specific products, such as Neurolux or Bellavren, but instead received different, often inferior items, frequently from China. These substitute products often lacked ingredient lists, were perceived as low quality, and were ineffective, leading many to feel misled or disappointed. Reviewers frequently reported feeling misled by advertising, which often made claims about endorsements from programs like Dragons' Den or reputable retailers that were not accurate. The price paid was often considered excessive for the poor quality or incorrect product received, with some noting the actual item was available much cheaper elsewhere. Additionally, many experienced long waiting times for delivery, only to find the received product was not what they had ordered.

What people talk about most

Product

Reviewers express significant dissatisfaction with the product received, often reporting that it is not what... See more

Quality

Users describe negative interactions with quality, often receiving substituted products that differ from what... See more

Order

Customers express significant dissatisfaction with their orders, frequently reporting that they received... See more

Marketing

Reviewers highlight ambiguous aspects of marketing, with many consumers feeling misled by advertising claims,... See more

Price

Customers consistently note negative experiences with price, often receiving products that are significantly... See more

Reviews shaping this summary

Rated 1 out of 5 stars

As a neuropathy sufferer, I was very taken by the advertising for Neurolux pain relief cream. Foolishly I ordered the 5 pack offer, I should have consulted Trustpilot first, as I didn't receive what I... See more

Rated 1 out of 5 stars

This company can start by telling their customers the truth about who they are. It's only by doing this that people like me and many others will not be sucked in by the lies they tell in all their... See more

Rated 1 out of 5 stars

Ordered cream for neuropathy that has been advertised as being on dragons den. Liodall sent 2 tubes of cream I have never heard of. This company is fraudulent and I don’t even give it one star, as I h... See more

Rated 1 out of 5 stars

I ordered Neurolux nearly 2 weeks ago with several updated assuring me the product was on the way! I'm not confident about receiving this product and I feel I may have been conned!! Buyers need to b... See more


Company details


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1.4

Bad

TrustScore 1.5 out of 5

57 reviews

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1-star

No history of asking for reviews

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1.4

All reviews

(57)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wish I had seen the reviews first

Wish I had seen the reviews first. Ordered Bellavren but the product received is called ouhoe. Clearly a substitute if the real thing. I await their response as asked for a refund and return postage of wrong product back to them

May 22, 2026
Unprompted review
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Rated 1 out of 5 stars

I presumed I was buying a product…

I presumed I was buying a product recommended by Dragons Den and Boots to help with nerve damage on foot. It said it was a GB made product….completely false and it is a scam and Facebook should ban the ads!

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Advertising Neurolux cream on Facebook…

Advertising Neurolux cream on Facebook with all the spiel that it basically cures neuropathy, well here's their website disclaimer.
Disclaimer
This product is not intended to diagnose, treat, cure, or prevent any disease or skin condition. For external use only. Individual results may vary.
Enough said.

May 19, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

They are scamming people. They do not deliver what they are advertising. They deliver cheap alternative that bears no resemblance to what they advertise.

May 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Liodall is a big con

Liodall is a big con. The advertised products are substituted with Chinese products that are uncertified in this country and possibly unsafe. These criminals should be shut down immediately.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Most awful UK company selling items made in China - at inflated prices.

If possible, I would give this company, LIODALL zero!! Through their website, they profess to be selling Bellavren. They state;
‘Bellavren™ Roller Essence is a compact skincare roll-on designed for topical facial application. It comes in a slim bottle with a built-in roller head for controlled, targeted use.

The product is presented in a single ready-to-use bottle suitable for everyday skincare routines.’

They have now removed their previous claims that this a Dragon’s Den Product….it definitely is not!!

The item advertised is NOT the item people who order will receive. They will receive an item from a Chinese company- Ouhoe.

I believe that the company are consistently NOT providing the items they advertise. That undoubtedly constitutes fraud - especially when the item supplied is a low priced knockoff product!

Professional dermatologist reviews, specifically analyzing OUHOE ingredients are limited however, they state OUHOE is frequently associated with dropshipping, low-cost "knockoff" skincare.

In an effort to give the company the benefit of the doubt - I opened one package of the item supplied and tried it for one night. The burning sensation woke me from my sleep and it felt as if my cheeks were on fire. I quickly cleansed my skin and rinsed with cold water. Obviously, whatever ingredients were in the product, certainly did not agree with my skin and, as professional dermatologists state, Ouhoe IS associated with ‘knockoff products’.

They obviously are not Bellavren products but a much cheaper alternative. The company selling this product claim that Ouhoe is a modern, repackaged version of Bellavren - something the professional dermatologists dispute.

I still have six bottles of Ouhoe sent in place of Bellavren that I ordered and, purchased as part of a supposed deal of 7 bottles!!) Despite me requesting a refund (obviously I would return the six bottles of Ouhoe)……I have received the following (part of the email) from LIODALL.

‘Firstly, I want to sincerely reassure you that we do not sell counterfeit products, and we are not misleading customers with the intention you’ve described. Liodall is a UK-based company, and all products we supply go through supplier verification and quality checks before dispatch.

Regarding your order, I would like to clarify an important point to avoid any misunderstanding:

The OUHOE product you received is part of the same product line that has been rebranded under Bellavren. During supply and fulfilment cycles, the same formulation can appear under different packaging/branding depending on the production batch and manufacturer labelling. This is why you may have received packaging under the OUHOE name rather than Bellavren.’

There is no mention of the product being made in China - when the order arrived, that the first thing I noticed - quickly followed by the name of the items not being as ordered.

PLEASE, PLEASE do not purchase do not purchase anything from this company as you will receive overpriced knockoff products in place of the quality items you thought you were buying.

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Silver Surfer. I thought I was purchasing a genuine Bellavren product...

I thought I was purchasing a genuine product Bellavren. As advertised on Dragons Den. After checking on Trustpilot I realised it was a scam. I immediately on the same day I put the order in asked them to cancel the order and give me my money back. Surprise they could not cancel because the order was processed. Do not use liodall ever. Apparently you get some concoction from China without a list of ingredients.

May 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Their advertising is a total scam…

Their advertising is a total scam because Bellavren does not exist as a company anywhere. Their so called products have never appeared on Dragons Den or in Boots and yet they continue to advertise various products on Facebook with false claims.
I received Ouhoe which is a Chinese manufacture and who knows what ingredients are in it. Stay away from any Facebook ads that say their products are Dragon Den approved. Total lies as is their rebranding rubbish.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

In fact I would give no stars …You said…

In fact I would give no stars …You said I was getting Bellvaren marketed from Dragons Den, instead I got a copy, not with the bellraven trade mark, but OUHOE, not what I paid for and does not work so very dissatisfied and dissapointed and now out of pocket. You cannot use someone else’s products and claim to be the real thing!

March 5, 2026
Unprompted review
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Rated 1 out of 5 stars

Scam products

Received this product yesterday, cant believe i fell for this prank, they use false information, and product in small bottles, please dont use this Company, il will be more intense with my searches on line from now on, this is twice this year i have been scammed where products advertised , but where completely different when they arrived 😒

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Like many others I thought I was…

Like many others I thought I was ordering the Dragons Den product. There should be a law against them using the Dragons Den advert to sell this false product. I am an 83yr old disabled lady and can ill afford to waste money on a product that is not what it is supposed to be. The product itself imatates the real thing only one word at the top of the container gives it away along with it being rubbish of course.

April 17, 2026
Unprompted review
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Rated 1 out of 5 stars

Foolishly fell for the advert for this…

Foolishly fell for the advert for this and wasted money on a product. Does not do anything at all except slightly make skin wet for a minute. Had to chase up non delivery , now wish I hadn’t bothered. Absolutely useless. If I could give minus 10 I would!

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Roll on anti aging booster.

This roll on anti aging booster is a Chinese cheap copy that has a Chinese name and not as advertised a Dragons Den recommended product. It is advertised as a Bellavren product but comes with a different name. I must learn not to be taken in by false advertising. Dont buy this product, it has no list of ingredients and heaven only knows what’s in it.

April 11, 2026
Unprompted review

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