I debated on a 5 star review, and although the outcome was perfect, there was a bump along the way. The original tracking issued for the shipment was cancelled. In our correspondence back and forth... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Delivery took about 10 days, which matched the estimate. The machine arrived in proper branded packaging and felt sturdy straight out of the box. I’ve mostly used it for blouses and trousers so far. I... See more
Company replied
I wear shirts most days for work so this has cut down a lot of morning hassle. No dry cleaner run no ironing board and no rushing around looking for one clean shirt. I can freshen up what I need witho... See more
Company replied
My dresses are the main reason I bought it and it handles them beautifully. Silk pieces always feel too delicate for my iron so I usually avoid pressing them myself. This makes them look neat without... See more
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Company details
Written by the company
At Lissaire, we believe life is for living not ironing. We set out with a simple mission: to transform one of the most tedious household chores into something effortless, freeing you to start your days calm, ready, and stress-free. Our signature solution, the Lissaire Smart Ironing & Drying Machine, brings that mission to life. With a quick attachment of a shirt, trousers or even shoes, you simply select your settings, press start, and let Lissaire do the rest. In minutes your clothes come out crisp, dry, and ready to wear no ironing board, no stress, no sweat. We built Lissaire with three values at heart: convenience, quality, and everyday ease. Designed to handle a wide range of garments shirts, trousers, dresses, polos, and shoes our system is meant to fit seamlessly into modern, busy lives. More than just a product, Lissaire is part of a lifestyle shift. We want to give our users back their time and energy so they can focus on what really matters: mornings without rush, comfort without compromise, and clothes that look good with minimal effort. Your satisfaction matters to us. We stand behind our product with a commitment to quality, good design, and support so Lissaire isn’t just another device, but a dependable part of your daily routine.
Contact info
United Kingdom
- lissairehelp@gmail.com
- www.lissaire.com
3.6
Average
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
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Cannot use the appliance as the plug is…
Cannot use the appliance as the plug is not suitable for Australia
Mrs Chris Andrew
1 Scenic Crescent
Kyle Bay. NSW 2221
Australia
April 19, 2026
Reply from Lissaire
Dear Mrs Andrew,
We’re very sorry to hear that you have been unable to use the appliance due to the plug provided.
This is certainly not the experience we want for our customers. We would kindly ask that you contact our support team directly at info@lissaire.com so that we can investigate this matter further and correct any issues with your order as quickly as possible.
We would also gently recommend removing your full address from this review, as Trustpilot is a public platform and we want to ensure your personal information remains safe and protected.
We look forward to hearing from you so we can resolve this for you.
Kind regards,
Hana / Lissaire
no more crease battles
I hate ironing, so this has been a small lifesaver. Shirts come out ready to wear without me standing there fighting creases.
May 21, 2026
Unprompted review
Reply from Lissaire
Dear Kyle,
Thank you so much for your review.
We’re delighted to hear that Lissaire has helped put an end to those crease battles. Making ironing easier and less time-consuming is exactly what we set out to achieve, so it’s wonderful to know it’s making a difference for you.
We hope it continues to save you time and make getting ready that little bit easier.
Kind regards,
Hana / Lissaire
I want to return the product
I want to return the product. I have disputed the charge and won the dispute, so you have no payment and I have a product I don’t want. I am WILLING to return it to you so your company does NOT lose money!!
Please tell me how to return it!!!
May 5, 2026
Reply from Lissaire
Dear Marsha,
Thank you for your review.
We understand your frustration and appreciate your willingness to return the product.
However, after reviewing your case, it appears that a full refund has already been issued through the dispute process. As a result, there is no requirement for the product to be returned, and we are not requesting its return.
While we regret that the product did not meet your expectations, we appreciate your honesty and your offer to send it back.
We wish you all the best moving forward.
Kind regards,
Hana / Lissaire
The Lissaire has freed me to do other…
The Lissaire has freed me to do other things on my list, instead of standing at an ironing board. Right now I’m perfecting better ways to do different materials of clothing, such as pants and blouses. Thank you for the positive experience. I’ve told my family and friends about Lissaire. It helped that the Lissaire is seen in the give away house on HGTV.
May 2, 2026
Reply from Lissaire
Dear Edie,
Thank you so much for your thoughtful and encouraging review.
We’re delighted to hear that Lissaire has helped free up your time and made daily routines more convenient — that’s exactly what we designed it for. It’s also great to hear that you’re experimenting with different garment types and finding the best techniques for materials like trousers and blouses.
Your recommendation to family and friends truly means a lot to us, and we really appreciate your support. We’re also thrilled that you noticed Lissaire featured on HGTV — that was an exciting moment for us as well.
Thank you again for choosing Lissaire and for sharing your experience.
Kind regards,
Hana / Lissaire
The product did not live up to my…
The product did not live up to my expectations, I need about 2 rounds on each item and even then, it’s not as crisp as I’d want.
May 2, 2026
Reply from Lissaire
Dear Paul,
Thank you for your honest feedback. We’re sorry to hear that the product did not fully meet your expectations.
Lissaire is designed to reduce wrinkles using heated air and garment tension rather than direct plate pressure like a traditional iron. Depending on the fabric type, thickness, and desired finish, some garments may require additional cycles or occasional touch-ups to achieve a sharper, more formal look.
For best results, garments should be slightly damp and fitted as tightly as possible on the frame, as this can make a noticeable difference in overall performance. Our user manual video on the website and instructional videos on YouTube also demonstrate techniques that may help improve results.
We truly appreciate your balanced feedback, as it helps us continue improving both the product and customer experience.
Kind regards,
Hana / Lissaire
Reply from Lissaire
Dear Kim,
Thank you for your kind review.
We’re delighted to hear that the product was exactly what you were looking for and that you’re happy with your purchase.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
Works great!
Signed sealed delivered as advertised. Works great on T-shirt’s, polo shirts and dress shirts. Pants and shorts are still u tested…..
April 30, 2026
Reply from Lissaire
Dear Jay,
Thank you so much for your great review.
We’re delighted to hear that the product arrived as advertised and is working well for your T-shirts, polo shirts, and dress shirts. That’s exactly the kind of everyday convenience we aim to provide.
We’d love to hear how you get on with trousers and shorts once you’ve had the chance to try them as well.
Thank you again for choosing Lissaire and for sharing your experience.
Kind regards,
Hana / Lissaire
Fast delivery, works as expected
I love the ironing machine, made my life simple. I received it in 7 days. I recommend Lissaire store - very professional and reliable!
May 26, 2026
Unprompted review
Reply from Lissaire
Dear Jeca,
Thank you so much for your wonderful review.
We’re delighted to hear that Lissaire has made life simpler for you — that’s exactly what we aim to achieve. It’s also fantastic to know your order arrived so quickly and that you found our service professional and reliable.
Your recommendation truly means a lot to us.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
Reply from Lissaire
Dear Tony,
Thank you for your review — we really appreciate it.
We’re delighted to hear that the product is performing as advertised and that your shirts are coming out looking great. That’s exactly what we aim to deliver.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
Reply from Lissaire
Dear Susan,
We’re sorry to hear that you were unhappy with the return experience.
We understand that international returns can feel frustrating, particularly due to shipping costs and logistics. As outlined in our return policy prior to purchase, non-faulty returns are customer-arranged and may need to be sent to one of our international return hubs depending on the customer’s location.
While we appreciate that this may not be ideal for every customer, these arrangements allow us to continue operating internationally and offering support worldwide. We also try to provide alternative resolutions where appropriate to help avoid unnecessary return costs.
That said, we genuinely regret that the process left you feeling dissatisfied, and we appreciate your feedback as we continue working to improve the customer experience.
Please contact our customer service team at info@lissaire.com and they will happily get this resolved for you.
Kind regards,
Hana / Lissaire
A novel but not practical approach to ironing
The product is very novel but maybe not as practical as you'd think.
The full shipping experience was smooth.
Set up and use of the device is easy. It's just that if you're in a rush, better you steam or iron than use this.
If you take a shower, set this up beforehand and your garment (because it does one at a time) will be ready when you're out
April 20, 2026
Reply from Lissaire
Dear Jason,
Thank you for your honest and thoughtful review.
We’re pleased to hear that the shipping experience was smooth and that you found the setup and operation easy overall.
We also appreciate your balanced perspective regarding practicality and timing. Lissaire is designed primarily as a hands-free, time-saving solution that allows customers to multitask while garments are being dried and smoothed, rather than replacing the speed of a quick manual touch-up in every situation. Your example of preparing garments while getting ready is actually a great reflection of how many customers incorporate it into their routine.
Thank you again for your constructive feedback and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Really bad and does not work at all
Really bad and does not work at all
. All lies in the website.they said full refund and when I ask for a refund, they said they need videos to prove it does not work.submitted videos and nothing happened. All lies and it does not work. It’s a waste of
April 23, 2026
Reply from Lissaire
Dear Linda,
We’re sorry to hear that you were dissatisfied with your experience and felt unsupported during the process.
After reviewing your case, you initially contacted us regarding the results you were achieving with the product. In response, our support team provided a full video tutorial guide designed to help optimise performance and improve the overall experience, as Lissaire works differently from a traditional iron and can require specific setup techniques for best results.
We asked that you return to us after reviewing the guidance if the issue still persisted so we could continue assisting further. However, following this, we did not receive any additional communication from you.
We would also like to clarify that when customers report that a product is “not working,” we may request photos or videos to help determine whether the issue relates to setup, operation, or a possible fault with the unit. This is part of our standard investigation process and helps us provide the most appropriate resolution as quickly as possible.
We genuinely regret that your experience left you feeling disappointed, and we would still be happy to assist further if you contact our support team at info@lissaire.com with your order details.
Kind regards,
Hana / Lissaire
Brilliant item save me loads of time …
Brilliant item save me loads of time in morning just get ready put machine on
April 19, 2026
Reply from Lissaire
Dear Mrs Burnton,
Thank you so much for your great review.
We’re delighted to hear that Lissaire is saving you so much time in the mornings and making your routine easier — that’s exactly what we designed it for.
It’s fantastic to know the simple “put the machine on and get ready” routine is working well for you.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Reply from Lissaire
Dear Joanne,
Thank you so much for your kind review.
We’re delighted to hear that Lissaire has been your best purchase in a long time — that truly means a lot to us.
Thank you again for your support and for choosing Lissaire.
Kind regards,
Hana / Lissaire
Machine doesn’t work ask for a refund…
Machine doesn’t work ask for a refund or replacement nothing yet been over a month. Email and not getting response.
April 12, 2026
Reply from Lissaire
Dear James,
We’re very sorry to hear about your experience and understand how frustrating this situation has been.
After you contacted us regarding the issue with operating the machine, we requested further information and a short video demonstration so that our technical team could properly investigate the problem and determine the most appropriate resolution. This process is important for us to understand whether the issue is related to setup, operation, or a potential fault with the unit itself.
We sincerely apologise if the investigation timeframe and communication delays caused additional frustration. We can confirm that a full refund has now been issued to resolve the matter.
UPDATE - a full refund was issues to resolve the problem.
We regret that your experience did not meet expectations and appreciate you bringing this to our attention.
Kind regards,
Hana / Lissaire
Not as expected
I recently purchased the Lissaire Automatic Ironing Machine and while the concept is great, I've been a bit disappointed overall. The machine does save some time on basic garments, but the performance hasn't fully lived up to expectations considering the price point.
The setup process was more complicated than advertised, and certain fabrics still require touch-up ironing afterward, which defeats part of the convenience factor. I also noticed that larger items like dress shirts and heavier materials don't come out as crisp as I had hoped. The machine can be somewhat noisy during operation as well.
That said, it does work reasonably well for lighter clothing and could be useful for someone looking to reduce manual ironing time. With some improvements to consistency, ease of use, and finishing quality, this product could be much stronger in the future.
April 19, 2026
Reply from Lissaire
Dear Steven,
Thank you for taking the time to leave such a detailed and balanced review. We genuinely appreciate thoughtful feedback like this.
We’re pleased to hear that you can see the value in the concept and that the machine has helped reduce some manual ironing time, particularly for lighter garments. At the same time, we completely understand and appreciate your concerns regarding setup, noise level, and performance on larger or heavier fabrics.
Lissaire is designed to provide a hands-free alternative to traditional ironing by using heated air and garment tension rather than direct plate pressure. Because of this, certain structured garments and heavier materials may still benefit from occasional touch-ups, particularly when aiming for a very crisp, formal finish.
We also recognise that setup can feel different from what customers may initially expect, which is why we continue working to improve our instructional content and overall onboarding experience. Our user manual video on the website and instructional videos on YouTube are designed to help customers get the best possible results and simplify the setup process.
Your feedback regarding consistency, ease of use, and finishing quality is extremely valuable and will absolutely be shared with our product team as we continue refining the experience.
Thank you again for your honest review and for giving Lissaire a try.
Kind regards,
Hana / Lissaire
Delivery took quite some time
Delivery took quite some time. Directions for use inadequate for using the pants extensions. Can't figure that part out. Machine does a reasonable job of pressing shirts.
April 9, 2026
Reply from Lissaire
Dear John,
Thank you for your honest and constructive feedback.
We’re sorry to hear that the delivery took longer than expected and that the instructions for the trouser attachment were not clear enough. We completely understand how frustrating that can be, especially when trying to get the most out of the product.
We are actively working on improving our instruction materials and onboarding experience, particularly for the additional attachments. In the meantime, we do have instructional videos available on our YouTube channel and a user manual video on our website that may help demonstrate the trouser setup more clearly.
That said, we’re pleased to hear that the machine is doing a reasonable job on shirts, and we appreciate your balanced feedback overall.
If you would like assistance specifically with the trouser attachment setup, please feel free to contact our support team at info@lissaire.com and we’ll be happy to guide you personally.
Kind regards,
Hana / Lissaire
I loaded two new shirts and spray them…
I loaded two new shirts and spray them with water in particular at the folds. The folds came back. I used it at the iron setting for 10 mins. I would guess this work of hotter ? In any case, needs some improvement
April 9, 2026
Reply from Lissaire
Dear Gabriel,
Thank you for your feedback and for taking the time to share your experience.
We’re sorry to hear that the results did not fully meet your expectations. While Lissaire is designed to reduce wrinkles and folds using heated air and garment tension, results can vary depending on fabric type, garment thickness, and how the garment is positioned on the frame.
You are absolutely correct that moisture plays an important role, and lightly dampening garments — particularly around fold lines — is recommended. Ensuring the garment is fitted as tightly and evenly as possible can also help improve results.
We also appreciate your comments regarding heat and performance improvements. Feedback like this is extremely valuable and will be passed on to our product team as we continue refining the product and customer experience.
If you would like additional setup tips or personalised guidance, please feel free to contact our support team at info@lissaire.com
and we’ll be happy to assist.
Kind regards,
Hana / Lissaire
it falls just short of the mark.
It’s a clever machine and works well for the main panels of a shirt, but it struggles with the details. I find that the shirt collars, cuffs and the waist line still come out a bit rumpled, meaning I have to keep my regular iron out anyway for touch-ups. It’s great for a "casual" look, but if you need a crisp, professional finish for a business environment, it falls just short of the mark.
April 10, 2026
Reply from Lissaire
Dear Arefin,
Thank you for taking the time to leave such thoughtful and balanced feedback.
We’re pleased to hear that you found the machine effective for the main areas of garments and appreciated the overall concept. At the same time, we completely understand your comments regarding finer details such as collars, cuffs, and waistlines.
As Lissaire uses heated air and garment tension rather than direct plate pressure, certain structured areas of garments can sometimes benefit from quick touch-ups with a traditional iron — particularly when aiming for a very crisp, formal finish. Many customers use Lissaire as a time-saving everyday solution, especially for casual and smart-casual wear.
We truly appreciate your honest feedback, as it helps set clear expectations and supports our ongoing product development and guidance improvements.
Thank you again for choosing Lissaire and for sharing your experience.
Kind regards,
Hana / Lissaire
Delivery time deserved 5 star
Delivery time deserved 5 star. Happy with the product.
However, needed an electrician to exchange the power plug. ( It appears that an power plug from Thailand or was installed. )
April 11, 2026
Reply from Lissaire
Dear Guido,
Thank you for your review and for your honest feedback.
We’re delighted to hear that you were happy with both the delivery time and the product itself. That’s great to know.
We do sincerely apologise for the inconvenience caused regarding the power plug. Following similar feedback from customers in different regions, we have since updated our ordering process and now provide region-specific adapters on our website to help ensure customers receive the correct outlet configuration for their location.
We truly appreciate you bringing this to our attention, as feedback like this helps us continue improving the customer experience.
Thank you again for choosing Lissaire.
Kind regards,
Hana / Lissaire
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