While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.2

Average

TrustScore 3 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(1)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad Luthier

Listen to this man’s singing and playing by all means but do not buy a guitar, or anything else, from him.
I made the mistake of asking him to make me a baritone ukulele. It cost more than 1,000 Euros, took several months to arrive (which is fair enough for a luthier produced instrument) but when it did, instead of being a joy, it turned out to be junk.
The saddle didn’t fit the slot and was pointing forward towards the headstock with no contact with the pick-up in the bridge. The fretboard was uneven and the fret wires were unfinished. The cellulose finish was very poor with an unpleasant orange peel effect on the headstock, the top was covered in blemishes and there is a crease in the side of the lower bout.
I tried to get Luca to fix the problems and sent him pictures to show just how bad the instrument was but he just replied with flippant emails.
The upshot being I had to pay an English luthier 300 Euros to refit the saddle and fix the problems with the fretboard. I have, so far, decided to put up with the poor finish, the blemishes and the crease.
Sadly, signor Zerilli has no pride. As the professional I got to fix the immediate problems said, “No luthier would let anything as bad as this leave his shop, he should be ashamed.”
You have been warned.

December 29, 2020
Unprompted review
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look