Livenation Reviews 

I was charged three times to watch the Dua Lipa concert instead of one. The Tshirt I thought would be a great gift for my 10 year old at xmas and it didn't show. In fact it still hasn't shown up. It is now Feb and no communication at all. Bad customer service, they blame each other and take no responsibility. Either refund tshirt or send it!

Whilst I enjoyed streaming the Dua Lipa 2054 concert back in November 2020, I am less impressed that two months later I am still waiting for my small Dua Lipa classic t-shirt that I bought at the same time as my ticket. I paid £24.00 for merchandise that I expected would delivered in time for the virtual concert but this was not the case. Allowances perhaps could be made for the Christmas rush or higher demand than expected. However, since then, there has been zero communication, apologies or updates from this company. If they cannot fulfil orders, then they should initiate refunds immediately rather than be quiet and keep the money of fans.

Worst customer service and biggest scammers. I had preorder a vinyl and they have pushed back the shipping date for countless times, over 5 months I have been waiting!! I was told I would have a “human” response to my customer service questions but they never emailed me. I’ve had no help at all on where my money went and where the hell my package is!!

Absolute scammers. Zero customer service. I’ve had to go via my credit card company to get a chargeback for the money they’ve taken looking at the reviews I can’t believe the company is still trading. Hopefully people will stop using them and they’ll go bust. We can dream!

This company is horrible. I bought tickets for an Alicia Keys concert that was to have taken place in July. Understandable, the show was postponed due to COVID-19. I received an email stating when a new date was set, I could keep my tickets for the date or have 30 days to request a refund. Needless to say, I never received an email with the new date. I went to ticket master yesterday and noticed the show is rescheduled for July 2121. What???? I requested a refund and was told I couldn’t receive a refund because the show was rescheduled.......a year later. I don’t know where I’ll be or what will be going on in my life in almost a year later.
This such a rip off. They are scammers.

Metallica Ticket Scam. Scandal after scandal, clearly an untrustworthy company.

It's tough times for live music. I think this is an okay service and a decent way to get tix to shows that are sold out. Prices can be really marked up though.

Criminals
These scumbags postponed a show until over a year later so that "technically" it isn't cancelled so they won't give refunds. Meanwhile, they have tens of millions of dollars of other people's money sitting in their accounts.

I want to see a class-action lawsuit. I want this company destroyed.

Awful recent news for artists. Live Nation is cutting artist fees by 20% in 2021. Live nation wants artists to take pay cuts and cancellation burdens for shows in 2021.

The people and artists will hold these bullies to account. Be warned Live Nation, the shift in your contracts will not be taken on the chin.

Social media makes and breaks companies nowadays, and nobody is too big to fail. If the government doesn't break up your monopoly, we will topple you as a company.

For anyone who doesn't know, this nasty company is giving artists a 20% reduction in fees despite 11billion turnover, shifting all the risk onto them (This is the promoters role and why they get paid so well for what they do), and if an artist dares to get sick and cancels a show they will have to pay DOUBLE what they were going to earn from the show. For more info just search a popular video streaming site using the words "Live Nation" and "Memo".

I call on all big name artists to fight for the little guy and stand up to this industry dictator. Let's take their bread and butter away!

bought two albums from them. Sent a confirmation email but no shipping updates. have contacted them 3 times and have received no reply at all. They have taken my money. It has almost 3 weeks since purchase. DO NOT TRUST THEM

Cashing in on the NHS during a crisis, horrible.

Excess booking fees. Rude staff. Awful social media.

Trying to PR and cash in off Corona and the NHS, very poor taste.

I phoned to book tickets to the Welsh Open Snooker and it all went through smoothly. I specifically phoned to ask for aisle seats as my partner has an issue with his knee so needs to have access to move. I was assured we had aisle seats. Have arrived today and we do not have aisle seats for either days, so I was essentially lied too by the person on the phone. Awful service

Genuinely the worst experience with a seller of a product in my life. I ordered 2 items on pre-order from LiveNation Merchandise on December 3, 2019. In my confirmation email, it said the items would ship "near December 13, 2019." Weeks went by without any updates, no shipping confirmation, and my items, which were supposed to be Christmas gifts, did not arrive. I have submitted at least 5 tickets with their online customer service tool and have never received anything but a clearly generic response which was sent to everyone - stating my items were "being shipped ASAP." Well, it is now February 5, 2020 and I have still received no information about my order. There is NO PHONE LINE for customer service so it is literally impossible to talk to an actual human about your order. I have resorted to sending Facebook, Instagram and Twitter messages to their pages to get a response, but have never received an update on my specific order. I would rather just have my money back at this point, but I am guessing that won't be an option if I can't even talk to a human being about my order which was placed over two months ago.

I recently bought a VIP Soundcheck Standing resale ticket for Seventeen which turned out to be a normal standard ticket. When I enquired about this the customer support service was excellent in terms of how well they handled the issue and how fast their responses were. I managed to get a full refund and was provided a link to get legitimate tickets.

Saves your tickets when purchasing, bullsh it

Bought an album online that was being fulfilled by "Live Nation Merchandise". Was meant to receive a download link to the album but instead only got a link to one track.

When raised with their support email address, got a generic auto reply that a "ticket had been created" and in bold red writing, it said not to attempt to chase them on it — "Duplicate or multiple inquiries can lead to your message being pushed back in the queue."

Eventually got resolved after 17 days (this just to provide a working download for a list of MP3s, no postage involved) and only after I started chargeback process with Mastercard.

The VIP Tickets to U2 are not worth the money. I am trying to find an email address to complain too. Food ran out . Not enough food for the hundreds of people in the room. I didn't cue up so food so when i got up it was all gone.I just though i would let the cue go down as there was a long line stretching around the room. Not worth the $825 per ticket. Really far away bad seats. 2 hour Alcohol package and macaroni cheese is not worth it. They should have told us to bring Binoculars . So far away could not even see the the large screen . If i would have known how far away i would have never purchased the tickets. I asked for more food and they didn't have any it had run out.We should have been told get in early as once its gone you will miss out. Told if i keep complaining no food and they would have security remove me from the venue.They said they kept replenishing it but i have photos as proof. I asked can i email someone instead and was told no point because it comes to us( manager of the event) anyway. The U2 VIP package is NOT worth the money. Once they have your money they don't care.