Sans Reviews 

170
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely love how easy the products are to set up and note that both the air and water purifiers make a massive, noticeable difference in daily freshness. People frequently mention that online ordering is simple and fast, while the units run remarkably quietly and effectively eliminate household dust, pet dander, and unwanted cooking odors. Some reviewers were not happy with customer support, mentioning frustrating communication hurdles and difficulties getting proper assistance with product returns or replacement parts. A few consumers also pointed out ongoing challenges with obtaining replacement filters through the automated subscription models.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that it is very effective at purifying the air and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional performance and... See more

User experience

Customers had positive experiences with user experience, frequently highlighting that the units are simple to... See more

Customer service

Reviewers express great satisfaction with customer service, highlighting quick responses and helpful support... See more

Order

People report positive experiences with order, noting that ordering and delivery are remarkably easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived in good condition. Found it very difficult to reinstall the filter after removing the power cord. Could have been made more clear in the manual. Also on 2nd day colors on air quality indicat... See more

Rated 5 out of 5 stars

A nice purchase experience always gets better when it actually works as intended. Online purchases can go sideways quickly, the sting is worse when the scam is exposed. Sans will go in the legit... See more

Rated 5 out of 5 stars

The Sans Water Purifier was easy to unpack and set up and simple to get started drinking fresh and clean water once again. We bought an extra Glass Pitcher so that we can use one for our Keurig Coffee... See more

Rated 5 out of 5 stars

Just reading reviews definitely inspired our purchase! Then, we knew someone who purchased two! Couldn’t be happier with the elimination of dust and odors from cooking or from using scents like per... See more


Company details

  1. Home Goods Store
  2. Environmental Health Service
  3. Water Purification Company

Written by the company

At Sans, we believe that home should be your healthiest place. That's why we create thoughtfully designed products that improve the quality of what surrounds you every day—starting with the air you breathe and the water you drink.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(170)

157 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best investments I’ve made

One of the best investments I’ve made.
Not only does this water purifier make the water taste phenomenal on its own but everything you put the water in tastes better especially coffee. Only wish I would have purchased this earlier. The company seems first rate. I purchased air filter combo expecting it soon.

August 13, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I love the Sans air filter

I love the Sans air filter! I bought two minis one for the dining room and kitchen and one for the bedroom. I like the different colored lights and meters telling me how clean the air is. I also love how quiet it is. Highly recommend!

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

One Sans unit wasn't enough

I originally bought one Sans unit for my kitchen/den area of home. I've seen and smelled a difference since using it. So I bought a mini unit for the master bedroom and a full size unit to help clean up our living/dining/office area. I like the filters being sent automatically. That's actually why I bought the additional units, because my original filter got too dirty before my next shipment. Our house feels, looks, and smells cleaner with Sans.

August 10, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Whatever you do do not buy these guys’s…

Whatever you do do not buy these guys’s product you will spend $1000 and they won’t send you what you buy and they will tell you it’s delivered. I’m still in contact with them so I haven’t gotten anything resolved. Hopefully I get my money back or I’d get what I ordered. I guess we’ll find out but I would save yourself a headache and just go somewhere else.

July 30, 2026
Unprompted review
Rated 3 out of 5 stars

Short power cord

Before purchase I asked customer service about the length of the power cord. They exaggerated telling me it was 1.8m long but it is not the flexible cord is c1.4m (incl plug is 1.5m). Shame they weren’t accurate as I could have saved my time and effort.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

We've had our air purifiers for 3…

We've had our air purifiers for 3 months now. We have 6 animals. Our house is so much better! The air is cleaner, allergies are down and you can see the air is cleaner, hardly anything floating in it anymore! We just changed to filters and it's crazy to see how dirty they are! Love them!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Products

Their website is very easy to navigate, products are full described, and, most important, their air purifiers are top notch. I received my purchases in excellent time and am very pleased with their 2 mini air purifiers. I highly recommend SANS.

July 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

A Noticeable Difference in My Allergies

I absolutely love my SANS air purifier! I suffer from allergies, and I have noticed a real difference since I started using it. The air feels cleaner, and it has genuinely helped make my space more comfortable.

I have already purchased two SANS air purifiers and have been so impressed that I plan to purchase two more, one for my office and one for my 87-year-old father. That alone should show how highly I think of this product.

The SANS air purifier has made a meaningful difference for me, and I highly recommend it, especially to anyone who struggles with allergies or wants cleaner air in their home.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

The Sans Water Purifier was easy-peazy

The Sans Water Purifier was easy to unpack and set up and simple to get started drinking fresh and clean water once again. We bought an extra Glass Pitcher so that we can use one for our Keurig Coffee Maker and cooking and we put the other in the refrigerator for cold drinks. Easy-Peazy.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and company

Excellent product and company. I sent a email and got a rapid response. Fairly prompt shipping, but USPS was slow. Imagine that! Would purchase other products from Sans should the need arise.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fresh and Clean Air Everyday

I had a different brand of air purifier for years before switching to Sans, and I can definitely tell the difference. The air feels much fresher and cleaner. I have three cats, and their hair doesn't bother me anymore. I also have pollen and dust allergies, and I can really notice the difference when using the Sans air purifier. It was a great purchase!

June 15, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I2 mini SANS

I recently purchased 2 mini SANS. Process of installation, and setup was very easy. After 2 days of operation, air quality has improved. Can’t wait to try larger unit once I’m in my forever home! Great experience!

July 19, 2026
Unprompted review
Rated 5 out of 5 stars

It works…read the reviews!

Just reading reviews definitely inspired our purchase! Then, we knew someone who purchased two! Couldn’t be happier with the elimination of dust and odors from cooking or from using scents like perfumes and hairspray! Highly recommend…even if you think you don’t have a need…betcha you do!

July 23, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Bigger Definitely Better Than Mini

We have a large area Sans and love it! Decided to get a couple of mini purifiers during the July 4 sale and honestly not as happy with them. They're lovely in appearance of course and super easy to setup but significantly louder when running than the larger unit. Honestly the mini can be run on low only or the noise is much too disturbing in the spaces. So, would work for playroom or gameroom but definitely not for office or nursery or library areas.

July 14, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look