Love their shoes and am a regular customer in more recent years. Only marking three stars as twice now, I have ordered a handbag only to receive an email a few days later to say that it is out of stoc... See more
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Just bought two pairs of shoes, two days apart - one ordered from a concession and the other was ordered online. Gill in Elys Wimbledon went out of her way to source a pair of Floret heels that we... See more
Company replied
Wonderfully attentive shop assistants in the Richmond Branch, Fitura and her colleague could not have been more helpful. I bought a belt and some earrings which were beautifully packaged, not like som... See more
Pleasant and helpful staff
Company details
Written by the company
LK Bennett stands for enduring style and confidence, we design for those who want to look effortlessly polished and feel their best. All of our collections are designed in-house with a distinctive handwriting that combines signature detailing with striking colours, distinctive prints and flattering fit and a quality that is designed to be treasured. We want to empower and inspire confident femininity for a new era of women's women.
Contact info
3 Hill Road, TW9 1SX, London, United Kingdom
- 02039853080
3.8
Great
11 reviews
Hasn’t replied to negative reviews
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Stock seems to be an issue
Love their shoes and am a regular customer in more recent years. Only marking three stars as twice now, I have ordered a handbag only to receive an email a few days later to say that it is out of stock. Please update your systems. I have never had this with any other retailer and it is both disappointing and frustrating.
August 25, 2025
Unprompted review
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I absolutely love LK Bennett and always…
I absolutely love LK Bennett and always try to buy one or two dresses each season!
The staff are amazing - always incredibly welcoming and helpful!
July 11, 2024
Staff is always wonderful
Staff is always wonderful. Only wish there was a selection if the new petite line since those would fit me even better.
April 30, 2024
Very efficient service and easy to…
Very efficient service and easy to collect from the shop.
January 21, 2024
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Amazing customer service :)
November 20, 2023
Mostly great
Just bought two pairs of shoes, two days apart - one ordered from a concession and the other was ordered online.
Gill in Elys Wimbledon went out of her way to source a pair of Floret heels that were sold out online in my size. Instead of simply telling me they were no longer available like many other stores would, she not only checked the national store inventory, she called a store a couple of times for me and then faxed them my request. The next day Alisha in the Richmond store called to say they had been able to track down a pair in Newcastle and would have them posted to me asap following payment. Such brilliant service!
My only gripes are the pair I bought online did not come with a dustbag, and delivery costs are not included - at over £100 a pair I would've hoped for the dust bag at the very least.
July 27, 2023
Unprompted review
Reply from LK Bennett - Richmond
Dear Customer,
Thank you for your leaving your feedback.
We are happy to read of the excellent service you have received in our stores and concession.
We will absolutely pass this feed back on to our teams.
Best,
LKB
Wonderfully attentive shop assistants in…
Wonderfully attentive shop assistants in the Richmond Branch, Fitura and her colleague could not have been more helpful. I bought a belt and some earrings which were beautifully packaged, not like some other similar places that don't offer this service anymore. Highly recommend a visit to this store, you'll get the best customer service!
November 19, 2022
Unprompted review
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Pleasant and helpful staff
July 13, 2022
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