Dear Team, I just wanted to take a moment to share some positive feedback regarding the service I received from Ella. Ella was extremely helpful, professional, and friendly throughout our conversat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... See more
Company replied
I called today to add an additional driver to my policy. Just an absolute amazing experience, Danielle was super helpful, extremely kind and happy and Danielle really knew her stuff. Danielle took h... See more
Company replied
Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... See more
Company replied
Company details
Written by the company
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Contact info
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , United Kingdom
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4.9
Excellent
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Knowledgeable and proactive
Lauren was knowledgeable and proactive, able to complete my request quickly.
July 18, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for your 5 star review about the service you received from Lauren. We will ensure this is passed on.
Enjoy your weekend,
Lewis
Lloyd Latchford
Called to update the details on my…
Called to update the details on my insurance, Lauren was super helpful and super quick, not only did she update the details but I received the updated certificate within minutes :)
July 17, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Louise,
Thank you for taking the time to provide your 5 star review. This helpful and prompt service is exactly what we aim to provide.
Have a super weekend,
Lewis
Lloyd Latchford
Needed to make some policy changes
Needed to make some policy changes, my call was handled by Ella Dodd who was fantastic so polite, professional and personable. Ella dealt with everything without fuss, can't believe how simple the whole process was all thanks to Ella.
July 17, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning,
Thank you for your amazing 5 star review about the service you received from Ella. It is our intention to make the Salary Sacrifice insurance as simple to deal with as possible. We will ensure this is passed on to Ella.
Have a lovely weekend.
Lewis
Lloyd Latchford
Quick Action
When I needed Motor insurance certificate for my Europe trip, Ella Dodd was able to help me quickly with the certificate, very much on time and right information at the first time. Thank you so much for the quick support.
July 16, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Baris,
Thank you so much for taking the time to give your 5 star review about the service you received from Ella which we will ensure is passed on. This is exactly the type of service we aim to provide.
Have a super week.
Lewis
Lloyd Latchford
Very helpful company
Very helpful organisation with my new car insurance.
July 14, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your feedback regarding the service you received. We look forward to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford.
Today I spoke to a super helpful lady…
Today I spoke to a super helpful lady unfortunately I have got her name I needed to get cover for my wife so she could use the car for business use, she was so helpful and polite was a pleasure to deal with.
July 14, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback about your customer service experience. We look to assisting you in the future.
Have a great week.
Rebecca, Lloyd Latchford
Safisfied so far
Great service from David - responsive and friendly with all my requests.
July 10, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Misha,
Thank your for taking the time to leave your 5 star review.
It's great to hear that David was so responsive and friendly leaving you happy and satisfied with your customer service experience.
Have a super weekend!
Diana
Lloyd Latchford
A fantastic service over the phone.
A fantastic service! I called up for a change on my insurance policy and was connected with Emma. Throughout the call, which was quick and efficient, Emma has a a positive, friendly attitude and actioned the change promptly. Thanks so much.
July 10, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your great feedback. I will ensure your comments regarding Emma's efficient and friendly customer service are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Pleasant, professional and efficient
Pleasant, professional and efficient call to update to my car insurance policy. Refreshingly straight forward and easy.
July 10, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. We are delighted to hear you were happy with your customer experience when updating your insurance policy. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Straightforward and seamless
Thanks Emma - really appreciate your help in arranging my insurance documents.
July 10, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good Afternoon,
Thank you for taking the time to leave your 5 star review. Its great to hear you are pleased with the service provided by Emma when arranging your insurance documentation. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Hassle free and friendly
Very quick, clear, efficient and friendly. Lauren was very helpful and made the process hassle free. Thank you!
July 8, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Mark,
Thank you for taking the time to leave your 5 star review.
We are very pleased that Lauren was able to ensure you received a hassle free, friendly and efficient customer experience. We will be sure to pass on your fantastic feedback to Lauren.
Have a super day.
Diana
Lloyd Latchford
Amazing Employees!
I'm not usually one to leave 5 star reviews, but the experience provided by Emma H. was absolutely brilliant. I had reason to speak to her over the course of a couple weeks and she was so personable and diligent. Her comms were bang on and swiftness was the name of the game!
July 8, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We are so pleased to hear such positive feedback about the service provided to you by Emma. We will ensure your comments are passed back to her which she will be delighted with. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Helpful and efficient
Queries were speedily resolved and documentation re-issued in minutes. Amelia was cheerful, knowledgeable and helpful throughout
July 8, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review.
We really appreciate your feedback and we are delighted to hear you were pleased with the helpful service provided by Amelia. I will ensure your comments are passed back to her.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
Spoke with Lauren as I needed info on…
Spoke with Lauren as I needed info on my insurance coverage abroad, she was great and super helpful.
July 7, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your great 5 star review. We are delighted to hear you were happy with the helpful service provided by Lauren and we will ensure your feedback is passed to her.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
Superb service.
I normally only leave a 5* review if i get more than i would expect from a service.
We have 2 Salary Sacrifice cars with work. One with long range, one with short range. I needed to use the long range one but I wasnt sure if I would be covered as only one of us had business insurance.
I spoke to Lauren Halsall and my initial expectations were that I would be told 'Yes, good to go' or 'No, sadly not' and I would need to make alternative arrangements.
Lauren looked into it and added business cover on to cover both drivers and then did this on our other car too. Completely exceeded my expectations! So 5 *'s all round. Thank you
July 7, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your 5 star review. We really appreciate your amazing feedback. It's so nice to hear the service provided to you by Lauren, exceeded your expectations. We will ensure your comments are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
Insurance Policy amendment
Everything well explained & all my questions answered
July 7, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your review. We really appreciate your feedback. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Request for assistance with the matter
I called Lloyds Latchford and spoke with AmeliaDrummond. She promptly sent the policy to myemail- super efficient. Highly recommended!
July 4, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Bartosz,
Thank you for taking the time to leave your 5 star review.
It's good to hear that Amelia was so super efficient and sent your documents promptly. Your recommendation is very much appreciated!
Have a great weekend.
Diana
Lloyd Latchford
Emma replied very quickly to my…
Emma replied very quickly to my questions - a great experience!
July 3, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We are delighted to hear it was a great customer experience by Emma. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford
Lauren was amazing
Lauren was amazing, she sorted my enquiry quickly and was lovely throughout - brilliant service!
June 27, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for your wonderful feedback and 5 star review about the service you received from Lauren. This is the kins of service we always stive to provide and we will ensure this is passed on to Lauren.
Have a super weekend.
Lewis
Lloyd Latchford
David Barwise
David's customer service was fantastic, very helpful and helped me through the entire process of adding my wife to my car insurance and helped with all the other people required to fulfil the request
June 26, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Richard,
Thank you so much for taking the time to provide your amazing 5 star review about the service you received from David. It is our aim to help every customer in this way.
We will ensure this fed back to David.
Have a lovely weekend.
Lewis
Lloyd Latchford
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.