Dear Team, I just wanted to take a moment to share some positive feedback regarding the service I received from Ella. Ella was extremely helpful, professional, and friendly throughout our conversat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... See more
Company replied
I called today to add an additional driver to my policy. Just an absolute amazing experience, Danielle was super helpful, extremely kind and happy and Danielle really knew her stuff. Danielle took h... See more
Company replied
Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... See more
Company replied
Company details
Written by the company
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Contact info
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , United Kingdom
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4.9
Excellent
314 reviews
No recent history of asking for reviews
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Outstanding service from Danielle at Lloyd Latchford
I had a really positive experience dealing with Danielle at Lloyd Latchford. From the start, she completely understood what I was trying to achieve and was very quick to act.
What really stood out was how proactive and helpful she was in resolving an issue that wasn’t even related to Lloyd Latchford. She voluntarily reached out to the fleet company on my behalf and helped facilitate getting everything sorted, which I really appreciated.
Excellent customer service and a genuinely nice organisation to deal with. I’m very grateful for the support and help provided.
January 19, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Bret,
Thank you very much for taking the time to provide your fantastic 5 star review about the service you received from Danielle. This is exactly the quality of service we strive to always provide. We will ensure your wonderful comments and feedback are passed onto Danielle.
Have a great day,
Lewis - Lloyd Latchford
Emma Heaton
"I spoke with Emma today regarding an enquiry about my leased vehicle insurance, and I wanted to express how impressed I was with the service she provided. Emma was exceptionally polite throughout the call and handled my enquiry with remarkable efficiency. I received an updated insurance certificate just a few minutes after our conversation ended.
It was genuinely a pleasure dealing with Emma and the Lloyd Latchford Group."
January 19, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Roy,
We appreciate you taking the time to share your positive experience. We're so glad to hear that you were impressed with the efficient and polite service you received from Emma and that your enquiry was handled so well. We will ensure this is passed onto Emma.
Have a super day,
Lewis - Lloyd Latchford
Spoke to Lauren today about a query…
Spoke to Lauren today about a query with my policy and she got an answer from the underwriter the same day. Lauren was very polite and helpful
January 16, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning,
We're happy to hear that you had a positive experience regarding the service you received from Lauren. We appreciate your feedback and are so glad we could resolve your policy query promptly and efficiently.
Have a super week,
Lewis - Lloyd Latchford
Super impressed with the speed of…
Super impressed with the speed of service from Lloyd Latchford so far. The EV lease company has created a couple of minor complications recently and the team at Lloyd Latchford have answered the phones very quickly and in an example this morning Ella immediately clocked what had gone wrong, reassured me all was well and said the new documentation would be issued soon - in fact - within the hour all the paperwork was sorted. Really pleased so far and thank you Ella for sorting things out for us today.
January 16, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Mark,
Thank you so much for taking the time to provide your amazing 5 star review about the service you have received from Ella and other members of the team. This is exactly they level of service we always strive to provide.
Have a super weekend,
Lewis - Lloyd Latchford
Excellent customer service
Excellent customer service! Friendly staff and easy to make the policy updates needed.
Thank you to Emma who handled my query
January 9, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good morning Sophie,
Thank you for taking the time to provide your 5 star review about the service you received from Emma when updating your policy. We will ensure this is passed on.
Have a lovely week,
Lewis - Lloyd Latchford
Really good support from Lauren today
Really good support from Lauren today! Thank you!
January 8, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Sergio,
We're happy to hear that you had a positive experience regarding the support that Lauren provided you with. Thank you for sharing your feedback; we appreciate it greatly.
Have a wonderful day,
Lewis - Lloyd Latchford
Reply from Lloyd Latchford Group
Good afternoon Nick,
Thank you for your 5 star review. We appreciate you taking the time to share your positive experience with Lauren with us which we will ensure we pass on.
Have a super day,
Lewis - Lloyd Latchford
Paul Fairweather was great
Paul Fairweather was great - he sorted out a glitch on my policy with the minimum of fuss. Highly recommend!
January 5, 2026
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Laurie,
Thank you for your 5 star review. We are happy to hear that Paul resolved the issue smoothly and efficiently. We appreciate your recommendation and thank you for your feedback. We will ensure this is passed onto Paul.
Have a super day,
Lewis - Lloyd Latchford
Great service
Emma quickly and efficiently sorted our enquiry, actioning the changes required and notifying us. Thanks for your help.
December 18, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Steve,
We're happy to hear that the enquiry was sorted out quickly and efficiently by Emma and that the necessary changes were made. We appreciate you taking the time to leave us feedback.
Have a lovely day,
Lewis - Lloyd Latchford
Lauren Halsall
Lauren Halsall , has been very helpful and professional. She even did extra check to help resolve my queries.
December 29, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Zeinab,
We appreciate you taking the time to share your positive experience. We're happy to hear that the service you received from Lauren was helpful and that the extra effort resolved your questions.
Happy New Year,
Lewis - Lloyd Latchford
Danielle was brilliant at solving my query
Danielle was brilliant at solving my query - kept me up to date while she talked to the lease company and get everything sorted a lot quicker and easier than I had expected - thank you!!
December 29, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Andy,
We're happy to hear of the service you received from Danielle and that your query was solved. We are glad everything was sorted quicker and easier than expected. Thank you for your positive feedback!
Have a lovely week,
Lewis - Lloyd Latchford
Great customer service
Super fast, the agent Lauren Halsall was very helpful, very polite, efficient and resolved my query quickly and without issue.
December 23, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon James,
We are happy to hear that you had a super fast and efficient experience with Lauren! We appreciate your positive feedback regarding the helpful and polite service you received.
Have a great day.
Diana
Lloyd Latchford
Friendly and helpful service
I spoke to Paul Fairweather to correct a couple of incorrect details in my contract. Paul was friendly and helpful and managed to resolve this very quickly which I really appreciated
December 22, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Natalie,
We're happy to hear that the issue with your contract was resolved quickly and efficiently by Paul. We appreciate your positive feedback and are glad that you found our service helpful. We will ensure your feedback is passed on to Paul.
Have a lovely day,
Lewis - Lloyd Latchford
Correction to policy details - excellent
Spoke to Lauren to correct some details on my initial policy documents that had fallen between the cracks. She was excellent, helped me with my query very efficiently and was a pleasure to speak to.
December 19, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Tom,
We're happy to hear that the policy details were corrected efficiently by Lauren and that you had a positive customer experience. We appreciate you taking the time to share your feedback.
Have a great afternoon.
Diana
Lloyd Latchford
Emma Heaton
Spoke with Emma Heaton today with regards to a query I had on my policy. Emma was knowledgeable, polite and followed up on what she promised. Great service.
December 18, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Stuart,
We're happy to hear that you had a positive experience and found the service you received from Emma helpful. We appreciate you taking the time to share your feedback regarding the assistance you received and will ensure this is passed onto Emma.
Many thanks,
Lewis
Lloyd Latchford
Great service
Great, professional and friendly service by Emma Heaton! Thanks.
December 15, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you so much for your 5 star review about the great service you received from Emma. We will ensure that this is passed on to Emma.
Have a super week.
Many thanks,
Lewis
Lloyd Latchford
it was a very complicated issue that…
it was a very complicated issue that was eventually solved by Ella. Thanks for the customer service
December 9, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon.
Thank you so much for your 5 star review. We are so please to hear that Ella was able to resolve your issue even though there were complications. We will ensure that your comments are passed on to Ella.
Many thanks,
Lewis
Lloyd Latchford
Amelia Drummond was great
Amelia Drummond was great - made the process very easy
December 5, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Oliver,
Thank you for taking the time to provide your 5 star review.
We are delighted to hear that you were pleased with the service you received and how easy Amelia made it for you.
Many thanks,
Lewis
Lloyd Latchford
Great company to deal with
I was insured through Lloyd Latchford for a salary sacrifice lease car and found them to be a great company to deal with. Everything was very straight forward and they always responded quickly and helpfully when needed - particularly Ella who was a great help at the end of my lease.
December 3, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
We're happy to hear that your experience with your salary sacrifice lease car insurance was straightforward. We appreciate your positive feedback regarding our team's responsiveness and helpfulness, especially the assistance you received at the end of your lease.
Have a lovely evening,
Aisha - Lloyd Latchford
Quick to respond when I wanted to…
Amelia Drummond was quick to respond when I wanted to update my license details. Certificate received on the day with full explanation. Very helpful and polite.
December 3, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon
We're happy to hear that the license update process was quick and easy. We appreciate your positive feedback regarding the helpful explanation and prompt certificate delivery.
Have a lovely evening,
Aisha - Lloyd Latchford
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