Dear Team, I just wanted to take a moment to share some positive feedback regarding the service I received from Ella. Ella was extremely helpful, professional, and friendly throughout our conversat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really positive experience and just want to say a huge thank you to Edyta. She was incredibly kind, patient, and helpful throughout the whole process. Nothing felt rushed, and she made sure... See more
Company replied
I called today to add an additional driver to my policy. Just an absolute amazing experience, Danielle was super helpful, extremely kind and happy and Danielle really knew her stuff. Danielle took h... See more
Company replied
Great customer service from William. I called up to make a change to the car insurance policy (change of registration number). After a quick security check William confirmed the change was made wi... See more
Company replied
Company details
Written by the company
We are Lloyd Latchford, an award-winning Insurance broker, Third Party Administrator and Delegated Underwriter, with over 40 years of successful trading history. We manage more than 12,000 policies a month, including car, driving instructor, commercial, and home insurance. As part of Atlanta Group, we have access to some of the best people, systems, and pricing capability within the industry and are continuing to grow.
Contact info
Artisan, Hillbottom Road, Sands Industrial Estate, High Wycombe, HP12 4JX , United Kingdom
- +441844275555
- customerservice@lloydlatchford.co.uk
- www.lloydlatchfordgroup.co.uk
4.9
Excellent
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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No attachment to email
I’m afraid I urgently needed my insurance certificate with my new address to cancel my parking permit but the email I received saying ‘see attachment’ had no attachment and I got no response to my reply. Most likely because it was late on Friday when the email came through but it had meant I can’t cancel my parking permit in timely manner.
October 24, 2025
Unprompted review
Reply from Lloyd Latchford Group
Dear Mr Wauchope,
I am so sorry to hear about the requested document not being attached to the email. Hopefully, you have now received the proof of address document from us. Please can I ask you to email us with further details including your policy reference and postcode and I will be happy to look into this further for you. Please email LLGCustomerCare@lloydlatchford.co.uk.
Kind regards,
Lewis
Lloyd Latchford
No issues with my quote
No issues with my quote, Emma was on top of everything
October 20, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Julie,
Thank you for taking the time to provide your 5 star review. We are glad to hear that Emma was able to help you with everything.
Have a lovely week,
Lewis
Lloyd Latchford
Lauren knows her stuff
Lauren was very helpful with adding my private plate to my car. She had all the info I needed and the process was quick and painless thank you ☺️
October 16, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Sean,
Thank you so much for your 5 star review. We are so please to hear of the great service you received from Lauren when you needed to change your vehicle registration number. We will ensure your comments are passed on to Lauren.
Have a super weekend,
Lewis
Lloyd Latchford
Despite my enquiry not being something…
Despite my enquiry not being something that she could deal with herself Lauren politely transferred me to Octopus EV to further my enquiry, explaining what would be required after I was finished with them.
October 14, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Dan,
Thank you for your comments about the service and guidance you received from Lauren and your 5 star review. We will ensure this is passed on to Lauren.
Have a super week,
Lewis
Lloyd Latchford
Perfect work done on time.
I was worry about to how will be transition period. However made smooth as butter with Amy Robinette. I would recommended everyone go with Lloyd Latchforrd group special if you have Amy Robinette.
September 22, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you so much for your wonderful 5 star review about how easy Amy made this for you. Thank you also for the recommendations. We will ensure your comments are passed on to Amy.
Have a lovely week
Lewis
Lloyd Latchford
Emma dealt with my query very efficiently!
Emma dealt with my query very efficently and was very friendly and helpful. Documents were re-sent quickly. Excellent customer service and attention to my problem.
October 13, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Adam,
Thank you so much for taking the time to leave your 5 star review about the service you received from Emma. This efficient but friendly service is exactly what we aim to provide. We will ensure your feedback is passed on to Emma.
Have a good week,
Lewis
Lloyd Latchford
Thanks Amy Robinette for helping me…
Thanks Amy Robinette for helping me update my insurance cover so quickly and easily:)
October 8, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good Morning,
Thank you for taking the time to leave your 5 star review. Its great to hear you were pleased with the customer service provided by Amy when updating your policy. I will ensure your comments are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Lloyd Latchford.
Lauren H
Lauren has been fantastic, listens and understands and does exactly what she says she will do quickly and without difficulty.
October 7, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Kai,
Thank you for taking the time to leave your 5 star review.
It's great to hear you found Lauren so fantastic in assisting with your query. We are certain Lauren will be very happy with such positive feedback.
Have a good afternoon.
Diana
Lloyd Latchford
The team have been very helpful
The team have been very helpful, timely and pragmatic which has been absolutely fantastic!
October 6, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Rachel,
Thank you so much for taking the time to give your review about the service you have received from the team. We look forward to heling you next time.
Have a lovely day,
Lewis
Lloyd Latchford
Policy extension for business use cover
Ella, dealt with my query quickly and efficiently and made the necessary policy amendments without delay,
October 3, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Reg,
Thank you for taking the time to leave your 5 star review.
It's great to hear that Ella assisted you so quickly and efficiently with your query. We look forward to assisting you in the future.
Have a great weekend.
Diana
Lloyd Latchford
Really helpful and kind
I called today to clarify my new policy on commuting and business usage for an additional driver. Amelia was really kind and proactive in finding out. She was very helpful and I got an answer immediately plus a written confirmation by email. Thank-you Amelia!
September 30, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good morning Sandra,
Thank you so much for taking the time to give your wonderful 5 star review about the helpful and efficient service you received from Amelia. We will ensure your comments are passed on to Amelia.
Have a lovely day,
Lewis
Lloyd Latchford
5 star phone call
I called today to add an additional driver to my policy. Just an absolute amazing experience, Danielle was super helpful, extremely kind and happy and Danielle really knew her stuff. Danielle took her time and was very helpful. The whole process was easy and such a personal caring touch. I would highly recommend this insurance company and if you manage to have Danielle on the phone then you will get the best help and guidance. thanks a bunch.
September 26, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Lee,
Thank you so much for your amazing 5 star review about your phone call with Danielle. We will ensure that your wonderful comments are passed on to Danielle.
Have a super weekend,
Lewis
Lloyd Latchford
Quick and helpful support from Lauren…
Quick and helpful support from Lauren Halsall. No issues and dealt with change within 5 minutes.
September 25, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thanks you so much for your 5 star review about the service you received from Lauren. This prompt and helpful service is exactly what we aim for.
Have a lovely afternoon,
Lewis
Lloyd Latchford
Quick and Hassle-Free Service!
I needed to update my car insurance at short notice and Amy made the whole process so easy. She responded quickly, handled everything without any issues, and made sure I was all sorted in no time. Really impressed with the service—thank you, Amy!
September 24, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Tom,
Thank you for taking the time to provide your fantastic 5 star review about the service you received from Amy. We will ensure we pass your comments and thanks on to Amy.
Have a lovely day,
Lewis
Lloyd Latchford
Lauren has help me adding additional…
Lauren has help me adding additional driver seamlessly
September 23, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback about the service you received from Lauren and we will ensure your comments are passed back to her. We look forward to assisting you in the future.
Enjoy the rest of your week.
Rebecca, Paymentshield
Excellent and efficient Service from…
Excellent and efficient Service from Danielle. Dealt with the query no problem with a quick phonecall everything was sorted
September 9, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon Will,
Thank you so much for your 5 star review about the fantastic service you received from Danielle. We will ensure this is passed on.
Have a super day,
Lewis
Lloyd Latchford
adding a named driver
I noticed that my wife's name had not been added for business insurance on the policy. Amelia Drummond took my initial phone call and then the problem was resolved within 15 minutes via email and a new insurance certificate issued. Super happy with the service (especially on a Friday afternoon)
September 5, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for your 5 star review. Its great to hear you were happy with the service provided by Amelia. I will ensure your comments are passed on to her. We look forward to assisting you in the future.
Enjoy your week.
Rebecca, Lloyd Latchford.
Great support when I needed to update…
Great support when I needed to update my policy. Thank you Emma :-)
September 5, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your 5 star review. We really appreciate your feedback and look forward to assisting you in the future.
Enjoy your week.
Rebecca, Lloyd Latchford.
Had to change a name on my policy
Had to change a name on my policy, usually dread these calls but was literally on phone for 5 minutes! Amelia Drummond was polite addressed and resolved this quickly and efficiently.
September 5, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good afternoon,
Thank you for taking the time to leave your great 5 star review. We really appreciate your feedback about the efficient service provided by Amelia. We will ensure your comments are passed back to her.
Enjoy your week.
Rebecca, Lloyd Latchford.
The insurance document didn't have my…
The insurance document didn't have my daughters name included this was corrected within 2 days.
Thanks Emma for quick action/response.
September 4, 2025
Unprompted review
Reply from Lloyd Latchford Group
Good Morning,
Thank you for your 5 star review. We really appreciate your feedback regarding the quick and efficient service provided by Emma. We will ensure your comments are passed back to her. We look forward to assisting you in the future.
Have a great weekend.
Rebecca, Lloyd Latchford
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