LloydsPharmacy Reviews 

DO NOT TOUCH WITH A BARGE POLE or either someone else’s barge pole for that matter. No pen sent, sent emails/ called/ texted, basically they’re saying it’s not their fault and I must have it, therefore I’m lying. Trying to get my money back, which is proving difficult.

Ordered online. My prescirbed treatment came on time and was well packages

1st - For 3 years their site has said "We're experiencing a high volume..." as I have placed an order with them previously and had issues the first time too.
2nd - They can only accept uploads for verification via Chrome and there is no mention of it when placing an order. Which means you're forced to wait even longer because you will have had to contact support to get told this information.
3rd - You have to go through the hassle of downloading Chrome and redoing everything that didn't work on Edge or Safari the first time.
4th - They lack common sense when it comes to obvious nicknames like Dave for David, Clint for Clinton, Jon for Jonathan and require you to redo your video if your name doesn't match despite your date of birth, surname and address matching everything else on your account.
5th - The subject and body of their responses always contain grammatical errors.

Overall... they're extremely unprofessional. I requested a refund and will try somewhere else after over a weeks worth of hassle trying to obtain my medication through them.

Put the wrong name on my parcel and then printed the name label with a machine lacking ink to the extent that the name was virtually illegable. As a result, Evri delivered it to the wrong address, where the occupants opened it because they couldn't read the label, before they finally (thankfully) looked closely enough to see that it was for me.

Today I was grilled by an online doctor who asked me questions as if I was stupid.
These were questions about using a Ventolin Inhaler,I have had asthma all of my life and do know how to use an inhaler at 75 years of age.
I have now find I was not even corresponding with a Doctor in effect someone who is a pharmacist pretending to be a Doctor in effect. Be careful

Worst service ,rude disrespectful staff. Never answers the phone you can ring all day an you will be lucky if they answer the phone and even if they do answer the phone they do not help extremely slow and rude do not help . The staff at this pharmacy are very bad to customers do not take the job seriously.

If I could give no stars i would, prescriptions never ready on time, owing prescriptions ignored. Never ever do they answer the phone. Zero customer service and appalling attitude from staff. COMPLETE CARE where you get no care, just appalling service and disgusting treatment from staff, that haven't got a clue what they are doing. Incompetent in every aspect of their so called services.

Been brilliant for years, what a great service that you can just click on easy to use app and have it delivered through the door by Royal Mail. I don’t understand, by the way, other reviews that say Evri. Lloyds always seem to try their best to make sure package will physically go through letterbox. My meds come in a large square box from the manufacturer, but Lloyds take them out and place them in plain smaller long, thin ones instead. It means it comes though letterbox, I don’t have to struggle to get up and answer door. Delivery is usually quite quick and certainty faster than competitors. Also good system where you get notifications and reminders to order.
However…. For the last 2 months I’ve repeatedly tried to order but Lloyds cancel each time by email saying there is an issue their end with their gp request system and that I should contact my gp. I don’t understand why they haven’t sorted this yet. I contacted my gp who thought I was stupid and didn’t understand what I was talking about. She said they couldn’t help and couldn’t dispense as only Lloyds could. Receptionist said if they did dispense and then Lloyds also then did then they’d be in alot of trouble, especially as my meds are controlled drugs. They told me to get in touch with Lloyds. I rang them and they said I should contact my gp!!!!!!!!
After a lot of phone calls AND TIME (I had ran out of some meds), Lloyds said they did actually received the gp prescription confirmation (after they said they had cancelled my order cos their system couldn’t communicate with gp surgeries!!) and they sent it out to me. I was so confused and this is ridiculous that now I’m struggling yet again. Surely if there’s some sort of cyber attack or issue with the system they should say so publicly and contact people in advance. These are life saving medications, doesn’t anyone there have any empathy? I’m not using them anymore and going to a rival.

1 star because I can't leave non.

Ordered online. I was away when for business when they decided to deliver over a week after ordering. They Use Evri who tried to deliver three times with no warning or advance notice that they would just an email that morning.

Items went back to Lloyds who's responce was order and spend your £77 again. Better luck next time.
I honestly can't believe this response.

Will never use them again.

Absolute rip off! I ordered items on line whilst away on holiday for a few days and upon my return they had delivered the item 3 times as no where when ordering said i needed to be there to sign for it, normally it would be dropped off at a post office. now they will not refund my money as the product has been sent back to them.
I just want my money please Lloyds its not to much to ask for. You are braking the law!

Lloyds Pharmacy use EVRI to fulfil online orders. Avoid like the plague. The couriers failed to deliver twice, customer services claim the "parcel missed the connection to the courier", and cannot tell me where the parcel is or when it will be delivered.

Don't use this chemist,pharmacist was very rude.
I put in a repeat prescription on 23/04/25 I usually get it delivered,my sister went in on 01/05/25 to be told they have no medication in stock i am on strong painkillers which i have run out of.They told me to go elsewhere i am housebound disabled so rely on my sister they are a joke of a company this is not the first time this has happened.I am now going to another company.Dont waste your time with this so called chemist.

Just tried using for the first time, placed an order after answering some medical questions. Payment taken then 20 mins later order cancelled, email says "A pharmacist has rejected the item(s) for the following reasons: You have informed us that you have medical conditions." Well obviously I have medical conditions, that's why I need to order from a pharmacy. Doesn't tell me what the specific issue was, so no way of knowing whether it was for a good reason or not. Also why take my money before checking if the medicine is appropriate or not?
Extremely disappointed.

Three weeks I was waiting for them to send our my medication, and I even chased them u three times. This pharmacy got to be absolute worst online prescription service going!

I was waiting for two weeks for them to dispatch my medication. I also contacted them thrice! This pharmacy has got to be the worst online prescription provider. Terrible customer service!

So bad. Newmarket suffolk way.
Makes no sense. Incredibly slow. I was/am in so much pain and I won't get the product until over 1 week after I order it.
I try to cancel and get a refund as its not good enough and they tell me sorry its already been dispatched....but it hasn't.
1 day later it's actually been dispatched. They just didn't wanna refund me.

The Manager is so unprofessional at the Coventry UHCW OPD. She dresses inappropriately and barks back at the customers. She showed no respect to her employee while talking to her. She shouts out orders to her employees. Absolutely disgusted in the Manager's behaviour. The manager requires training in how to be a professional in a healthcare setting.

The branch at Pembroke Dock are regularly issuing OWING tickets due to items being unavailable, and I am told to "try tomorrow". I have discovered that items are out of production but they still tell me to come back tomorrow, knowing that the items will not be available.

Most recently, I waited 10 days to give them time to gather my order, and when I went to collect it, I was told to "come back tomorrow". Following a complaint to the manager, I found that it was only ordered today - 16 days after the initial prescription date

I went to see the pharmacist today for a severe pain in my jaw and swelling.
I was asked in front of everyone why? It wasn’t personal but i didn’t want to disclose my problems to the whole store. He came over to me in the middle of the store and proceeded discussing it in front of everyone. There is a room and it should be normal practice to have some privacy. I haven’t been swayed into seeing the pharmacist instead of going to the GP. No privacy and he had nothing to say other than see the GP in a few days if it doesn’t go down. Meanwhile I find out it’s my wisdom tooth which he didn’t even suggest. Will not be using this service again at Lloyd’s. Give people some respect and privacy

What a useless service!

I setup my account about 6 weeks ago. I logged in with my NHS app, and ordered my prescription through the app I then app to repeat this with Lloyds. I then contacted them to be told it had to be TEN days to order, so I asked for barcodes and went to my local boots to get my prescription. All the time I was bombarded with stupid texts stating I needed to order my prescription that THEY supplied. anyway after been bombarded with text 3-5 a week, I ordered with 10 days inadvance, and after 9 days I started receiving messages I needed to order 3 medicines I had already and then received texts saying 2 were on order after 9 days at this time I logged a complaint and requested my prescription. THIS company does not understand WE TAKE medicine for illnesses, I had a specific cholesterol tablet that couldn't be missed stopped etc.. period.. yet they did not take this as a matter of urgency.

I will never every use them again!