LN-CC Reviews 

2,765
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 324 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast shipping and the quality of the products, often finding unique items not easily available elsewhere. The ordering process is generally described as easy, with good communication and updates regarding delivery. Some also highlight positive interactions with customer service, noting helpful and efficient responses. However, some people were dissatisfied with the refund process, reporting significant delays and a lack of communication after returning items. There are also instances of orders not being shipped, items arriving incorrectly, or issues with product descriptions and packaging. A few other people also felt that customer service was unresponsive or unhelpful in resolving these problems.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many praising fast shipping and good communication,... See more

Product

People report ambiguous experiences with product quality and order accuracy. Many customers express... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting significant... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Refund

Clients share negative opinions on refund, with many reporting significant delays, some waiting almost a full... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received some Vivienne Westwood earrings and they were in great condition and shipped out fast. But some of the packaging like the card was bent and it ended up not requiring a signature. Would b... See more

Rated 4 out of 5 stars

Item size description is not so clear. But the packing was fine, & shipping was fast! Generally was a great shipping experience, thanks a lot!

Rated 3 out of 5 stars

Never received my item never shipped my item. Over 1 week and did not ship. 1 star. Stick to the bigger fashion stores like Farfetch cettire senser Update: order shipped will modify rating as neede... See more

Company replied

Rated 3 out of 5 stars

Wide selection of items from which to shop. Customer service can be rather relaxed when resolving returns and refunds, requiring persistence.

Company replied


Company details

  1. Clothing Store
  2. Bag Shop
  3. Men's Clothing Store
  4. Shoe Store
  5. Streetwear Store
  6. Women's Clothing Store

About LN-CC

Written by the company

LN-CC is a progressive retail concept, combining a unique art-based installation store in London and an online platform run with the same attention to detail and forward-thinking approach. Its offering is a combination of independent brands and luxury designers, showcasing a curated edit from the runway and unique collections from around the world. LN-CC presents its own interpretation of luxury, redefining the opinion of modern retailing in a curated, conscious and considered way.

Shop Women
Shop Men
Download iOS APP
Explore Editorials
Contact Us

Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2,765)

334 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I have always been satisfied with the…

I have always been satisfied with the store and have been shopping here for several years. All my previous orders have always been shipped from Italian warehouses within the EU. However, the last two were shipped from GB, which the customer does not know when ordering. However, I would appreciate it if the customer knew when ordering where the goods will be shipped from, as in the case of a return of goods, customs costs, duties are deducted from the amount returned to the customer from the EU, which is quite a significant amount for more expensive items. Otherwise, satisfaction.

April 27, 2026
Rated 2 out of 5 stars

I am disappointed with my recent…

I am disappointed with my recent purchase experience due to a significant delay in delivery, even though I paid extra for express shipping.

I expected my order to arrive within the promised timeframe, but this was not the case. If express delivery is offered at an additional cost, it should be honored, or at the very least, any delays should be clearly communicated in advance.

The lack of timely updates regarding the status of my shipment only added to my frustration. I hope you will take this feedback seriously and improve your delivery service to maintain customer trust.

April 25, 2026
LN-CC logo

Reply from LN-CC

Dear Fadila,

Thank you for your review. 

We are terribly sorry to read that. We kindly  inform you that we have contacted you privately.

We look forward to speaking with you. 

Sincerely,

Rated 1 out of 5 stars

Out of stock but available for purchase for months

An item in the online store was supposedly available for purchase so it was ordered (at a nice discount). The order though was never shipped and cancelled after 14 days (!) following multiple inquiries finally indicating it was out of stock. It was supposed to be a Christmas gift so after all a great disappointment

2 months later the item was still available online (still discounted) so I ordered it again, order got cancelled 3 days later indicating out of stock.

One month later, same story though the cancellation took a few days more.

The 2 weeks ago, same story again.

Checking the site today still shows the item, at its original price…

It all seems sketchy and customer care is horrible so I would not advise anyone to use this site.

April 28, 2026
Unprompted review
LN-CC logo

Reply from LN-CC

Dear Maarten,

We are truly sorry for the repeated cancellations of your orders. What you described does not reflect the standard of service we aim to provide.

The availability issue you encountered was caused by a technical glitch in our inventory system, and we sincerely apologize for the lack of timely communication from our team. We assure you that we are taking immediate steps to rectify the display of out-of-stock items on our website.

We would appreciate the chance to make this right. We will reach out via email or phone.

Best regards,

Rated 1 out of 5 stars

2800€ gone, no refund and no item

I am currently left without my item and without a refund of 2,800 EUR.

Order LN-EU-01659624

This item was a one-off piece, and after my return it was even listed for sale again by LN-CC.

Very disappointing experience with LN-CC.

I returned an item and initially made a mistake by sending the wrong product. However, this was corrected immediately. After the incorrect item was sent back to me (tracking number: 1Z02W93E9199356048, delivered on 18 February), I immediately returned the correct original item, which was delivered to LN-CC on 19 February (tracking number: 1Z02W93E0492998156).

Despite this, LN-CC has refused both a refund and the return of my item. This means I am left with neither my money nor my property.

I have still not received any refund since 19 February.

I also had to wait several weeks for their “investigation,” only to receive a final decision without any clear explanation of the alleged discrepancy.

I even offered to cover the return shipping cost and provide a return label so the correct item could be sent back to me, but this has not been addressed. Keeping both the item and the payment is not acceptable.

Additionally, I was asked to provide a photo of my ID, and it was implied that my case would not be reviewed otherwise. I find this concerning and question whether this is appropriate

If this issue is not resolved properly, I will make sure to document and share this experience in detail in my reviews

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

I would stay away from this webshop

I would stay away from this webshop. I’m sure they also get it right, but if they get it wrong, you’re royally screwed.

- Got delivered a completely different item than I ordered.
- They used a transporter that doesn’t even have drop off points in Amsterdam, so it was a complete pain to even get the package back to Italy.
- Upon return my package has been laying there for over six weeks.
- They guy from the chat help kept waving me off.
- After the third time I reached out, they finally refunded me, however…
- They refunded me €10’s too little. Apparently part of their return service, but completely uncalled for, because they were the ones sending me the wrong item in the first place.
- Mean while, the item I wanted to buy is now sold out everywhere.

I would stay away. It’s not worth the hassle when it goes wrong. You gotta have better options/ alternatives than this.

April 19, 2026
Unprompted review
LN-CC logo

Reply from LN-CC

Dear Jochgem,

Thank you for taking the time to share your experience.

We are sorry to read about the issues you encountered with your order; this does not reflect the standard of service we aim to provide.

Following our checks, we can confirm that your return has been processed and the refund issued. Please note that, given the incorrect item received, both the return fee and the original shipping costs will be refunded.

Should you require any further details, we would be happy to assist you privately.

Kind regards,

Trustpilot is assessing this review in accordance with our flagging process.

Rated 3 out of 5 stars

Pricing changes are intransparent and…


Pricing changes are intransparent and abrupt. Customer service provides inconsistent and sometimes contradictory information but is overall responsive. The selection of items is excellent.

May 24, 2025
LN-CC logo

Reply from LN-CC

Dear Beate,

Thank you for your feedback.

We appreciate your positive comments regarding our selection and customer service responsiveness. We also take note of your observations about pricing and communication, and we will continue working to ensure greater clarity and consistency.

Kind regards,

Rated 1 out of 5 stars

Approved return. No refund. Months of silence.

Returned the item.
LN-CC approved the refund.

The order (LN-EU-01632743) was placed back on 10 June 2025.
LN-CC says their website cannot process the refund.

Seven months later — nothing.
Customer service ignores messages.

This is not acceptable under EU consumer rights.
Think twice before shopping at LN-CC.

June 10, 2025
Unprompted review
LN-CC logo

Reply from LN-CC

Dear Customer,

We are sorry to read your feedback.

Please note that this case has been thoroughly reviewed following discrepancies identified with the return. In line with our policies, additional checks were carried out, including through internal and third-party verification processes.

LN-CC adheres to strict standards in managing returns and reserves the right to take further action where necessary.

Kind regards,

Trustpilot is assessing this review in accordance with our flagging process.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look