London Heathrow Cars Reviews 76

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, highlighting the punctuality of drivers and the overall smooth experience. Many people appreciate the professional and friendly demeanor of the staff, noting their helpfulness and the excellent condition of the vehicles. Consumers frequently recommend the company for its consistent high-quality service. However, some customers also noted issues with professionalism and punctuality. A few people reported drivers being late or refusing specific pickup requests, leading to dissatisfaction with the service provided.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the professionalism, punctuality, and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the drivers for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I organized my granddaughter’s first solo trip to Europe and wanted to make sure she was met at the airport and safely transported to her hotel. The personal service offered by this company relieved a... See more

Company replied

Rated 4 out of 5 stars

We booked three trips: LHR to Windsor; Windsor to London; and London to LHR. The first and last were very good. The second was a bit less so. The trip to the airport was very well done, taking only 35... See more

Rated 5 out of 5 stars

I use these guys several times a year traveling to and from Heathrow and I would always highly recommend them. The cars are in excellent condition, the drivers are friendly and professional and always... See more

Company replied

Rated 5 out of 5 stars

So happy I booked with London Heathrow Cars instead of relying on Uber. Given the time we left, our extra baggage and the surcharges, it worked out to be less money and stress. Also, I liked knowing a... See more

Company replied


Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service

Written by the company

London Heathrow Cars is Heathrow’s largest and most established taxi company, providing reliable, fixed-price transfers across London and the UK since 2004. We serve both business and leisure travelers, covering airports, cruise ports, events, hotels, group transport and sightseeing tours. Based at Heathrow, we offer pre-booked and on-demand pickups from all terminals, with a fleet of standard and executive vehicles driven by licensed, professional chauffeurs. Bookings can be made securely online or by phone, with flexible payment options—pay by cash or any major credit card. With transparent pricing, 24/7 availability and a commitment to punctual service, we’re the trusted choice for local and international travelers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

76 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Professional

Professional, punctual and polite!

March 31, 2026
Unprompted review
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Reply from London Heathrow Cars

Thank you for your kind feedback!

We’re delighted to hear you found our service professional, punctual, and polite—that’s exactly what we strive for every time. We really appreciate your support and look forward to serving you again soon!

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Rated 5 out of 5 stars

Professional and efficient service

I have been using London Heathrow Cars for several years now and every occasion has been characterised by professionalism and timeliness. The vehicles are good quality, the drivers polite and always on time. A full recommendation from me

March 4, 2026
Unprompted review
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Reply from London Heathrow Cars

Thank you for your continued support and for sharing such a thoughtful review!

We’re truly grateful for your loyalty over the years. It’s fantastic to hear that our professionalism, punctuality, and vehicle quality have consistently met your expectations. Your recommendation means a great deal to us.

We look forward to continuing to provide you with the same high standard of service on many more journeys to come!

Rated 5 out of 5 stars

The drivers were great

The drivers were great. Friendly and helpful. So were the office staff who had great patience with my many questions. Prices were good with no hidden charges. But it was the drivers who made my trips so relaxed and enjoyable

February 27, 2026
Unprompted review
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Reply from London Heathrow Cars

Thank you for your lovely review!

We’re so pleased to hear that both our drivers and office team made such a positive impression. It’s great to know the drivers helped make your journeys relaxed and enjoyable, and that our office staff were able to assist you patiently throughout.

We also really appreciate your comments on our transparent pricing—no hidden charges is something we take pride in.

Thank you again for your kind words, and we look forward to welcoming you back soon!

Rated 5 out of 5 stars

Highly recommended

Very good service and attention to detail. My driver was extremely helpful, friendly and courteous and the trip went very smoothly. I would definitely use them again.

February 20, 2026
Unprompted review
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Reply from London Heathrow Cars

Thank you for your kind recommendation!

We’re delighted to hear that you were happy with the service and our attention to detail. It’s especially great to know your driver made the journey smooth, friendly, and comfortable.

We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Smooth comfortable ride

Our driver arrived on time in a clean comfortable vehicle. Very helpful and friendly and a super smoth journey into London Heathrow

February 5, 2026
Unprompted review
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Reply from London Heathrow Cars

Thank you for your kind review!

We’re delighted to hear that your driver arrived on time and that you enjoyed a smooth and comfortable journey. It’s great to know the vehicle and service met your expectations, and that your driver was helpful and friendly throughout.

We really appreciate your feedback and look forward to welcoming you again soon!

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Rated 5 out of 5 stars

Excellent service time after time

I use these guys every time I travel to or from Heathrow and have done for some years now. The cars are always clean and in excellent condition, the drivers are friendly and professional and if you call the office the staff are always polite and helpful. I simply will not use another company.

February 10, 2026
Unprompted review
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Reply from London Heathrow Cars

Thank you for your fantastic review and for your continued loyalty over the years!

We’re truly grateful to have earned your trust time and time again. It’s wonderful to hear that our vehicles, drivers, and office team have consistently met your expectations.

Your kind words mean a great deal to us, and we’re honoured to be your first choice whenever you travel. We look forward to serving you again on your next journey!

Rated 5 out of 5 stars

Excellent Service

Was very pleased with the service from start to finish. Streamline booking process and notification texts prior to arrival. Drivers arrived on time.

Excellent service and would recommend them.

Thank you.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, driver was punctual and knew what he was doing. Arrived at airport with no worries. Very friendly, professional driver. I would absolutely recommended this company.

January 31, 2026
Unprompted review
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Reply from London Heathrow Cars

Thank you for your great review!

We’re delighted to hear that your driver was punctual, professional, and made your journey to the airport smooth and stress-free. It’s always our goal to provide a reliable and friendly service.

We really appreciate your recommendation and look forward to serving you again in the future!

Rated 3 out of 5 stars

Driver was late and I had to phone…

Driver was late and I had to phone office. Only 5 mins in the event but 5 mins early would have been preferable. He drove past pick up address (despite front door being open with cases outside) then seemed genuinely surprised on phone when I asked him to come back to it. Poor route chosen to get to airport and we had to queue for long time. Made flight but glad we had built in some flex…

February 3, 2026
Unprompted review
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Rated 4 out of 5 stars

We booked three trips

We booked three trips: LHR to Windsor; Windsor to London; and London to LHR. The first and last were very good. The second was a bit less so. The trip to the airport was very well done, taking only 35 minutes (at 7:00 am on December 24th), with a skillful driver avoiding breakdowns on the motorway. The service is not cheap, but avoiding luggage transfer via the underground and/or bus was worth the expense.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! We had a very friendly and efficient driver who was punctual and got us to Heathrow in great time. Highly recommend this service!

December 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Great ride / driver very professional

Great ride Saturday morning. Never used Heathrow Cars before so was new to us. Living so far from Heathrow, we didn’t know what to expect. Driver turned up very early but patiently sat and waited. We left on time and driver was professional, polite and smartly suited.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Pick up from Heathrow

Excellent Service. I arranged for my son to be picked up from Heathrow and from start to finish the booking staff, the driver Suresh, were all so helpful and polite. The pick up was on time and the driver was brilliant, it was a nice finish to a great holiday. I thoroughly recommend this company and won’t hesitate to use them again. Just to add, they track the flights and adjust the pickups accordingly, which is so helpful. Thank you to all.

October 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Cab driver turned up 10 mins late for…

Cab driver turned up 10 mins late for airport dropoff, told me he had been waiting at the bus stop up the road since 6am!!! Said he didn't have my correct phone number to call me. Office said he was outside my house he wasn't, they said they would get him to ring me, he didn't, was very casual in I was at the bus stop I'm not paying £60 odd for him to wait at the bus stop when I have a plane to catch. Rubbish driver and service was rubbish as well. Don't use them

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

The driver

The driver, Fariha (spelling?), was well on time, patient, made me feel relaxed and not hasty. She drove nicely and smoothly and allayed my worry about airport luggage trolley, i.e. that it was free to use without any need to insert a pound coin to pull it out. She even helped me load my luggage onto the trolley. God bless her and her loved ones.

August 1, 2025
Unprompted review
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Reply from London Heathrow Cars

Thank you for sharing such kind words about your journey with Fariba. Your thoughtful blessing will mean a lot to her and we’ll be sure to pass it on.

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