London Medical Laboratory Reviews 

3,273
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I had a very positive experience with London Medical Laboratory. The customer service was great, and the service was quick and efficient. I also really appreciated that the test results came with a do... See more

Rated 5 out of 5 stars

Such a convenient and easy-to-use kit! The instructions were simple to follow, and collecting the sample was quick and painless. I loved that everything was provided, including the return packaging, s... See more

Rated 5 out of 5 stars

A real find! The staff are marvelous -- professional, knowledgeable and very amiable. Got our FitToFly Covid certificates quickly. Our brief wait allowed us to do some shopping through the pharmacy... See more

Company replied

Rated 5 out of 5 stars

Quick. Both to deliver test and then quick to produce results. I entered a landline number to which they sent an access code for the results. This didn't work but they resolved the problem and sent... See more

Company replied

Company details

  1. Medical Laboratory
  2. Blood Testing Service
  3. Diagnostic Center

Written by the company

London Medical Laboratory is an independent clinical testing specialist and provider of pathology diagnostics services. They offer comprehensive COVID-19 PCR testing, clinical biochemistry, immunology, haematology, sexual health screening and molecular biology.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(3,273)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Cholesterol Test

I arrived at the clinic
The young man was very polite
He explained everything while he was doing the test
He told me when to expect the result and to contact him if I needed any help or information

October 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Great experience

Pleasent welcome, clean environment, Josh was friendly and made me feel very relaxed. Ultimately, taking the actual blood was totally painless (honestly) and fast. I think I was there about 10 mins tops. Highly recommend 5*

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend using London Medical…

Highly recommend using London Medical Laboratory, very easy to book appointment, Josh was very helpful, explained the process in detail and my actual sample was done quickly and pain free. Results delivered in less than 24 hours. Overall a very good experience.

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful

Absolutely dreadful! I had the misfortune of booking an appointment at 1-5 Portpool Place for a TrueCheck blood test at a clinic highly recommended by Goodbody clinic—what a joke! I opted for the first available slot at 8 AM and, like a good little customer, arrived 10 minutes early, just as the reminder instructed. But of course, no one was there to open the door!

Finally, at 8:35, a man calls me, claiming someone had tried to phone him. I explained I’d been stuck outside all this time, and he eventually decided to grace me with his presence, only to ask what I was there for. Seriously? I explained that I was supposed to have my blood taken at 8 AM, but apparently, he wasn’t expecting anyone—surprise, surprise! He then informed me that there was no kit available, adding that kits are supposed to be sent to clients.

What followed was a farcical display of incompetence as he rummaged through drawers in several cupboards, and wouldn’t you know it? Voilà, the kit magically appeared! It felt like I was trapped in some absurd nightmare, not a professional medical appointment.

I deliberately chose the earliest slot so I could make it to a job by 9 AM (I’m a freelancer, by the way), which, naturally, I had to cancel at the last minute. The entire experience was TOTALLY UNACCEPTABLE! Now, I can only cross my fingers and hope they send the correct blood sample—though I have zero faith in this company.

Avoid this clinic at 1-5 Portpool Lane like the plague!

August 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Josh was super super helpful and…

Josh was super super helpful and welcoming!

This was a great experience, and Josh and the Team were very accommodating especially with changing appointment times. Can’t recommend these guys enough! Super quick Super efficient

August 7, 2024
Unprompted review
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Rated 5 out of 5 stars

I went to this Laboratory to get a…

I went to this Laboratory to get a blood test done and they have delivered the results within 24 hours. Very friendly and helpful staff. The Doctor confirmed the specific areas where I needed to take action. Absolutely brilliant.

July 19, 2024
Unprompted review
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