We’ve been working with LoneStar for over two years now and we’ve had a fantastic experience. I was able to connect with Charles Nichol for sales and technical support. He’s very knowledgeable, profes... See more
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See what reviewers are saying
Lonestar tracking is great and especially Zach. I ordered a fourth tracker and he set it up with my special specifications. Including geofence with alerts when cows leave boundaries, when cows ar... See more
Overall, the app works well. At some update point it lost the ability to give location details on the map. Business names no longer come up. I called support and they put in a bug report, but it... See more
The customer service stood above the rest. Friendly helpful service especially from Christine. She answered all my questions, helped navigate my products and never rushed me. This alone makes me want... See more
Company details
Written by the company
LoneStar Tracking is a Texas-based technology company specializing in reliable, long-range monitoring solutions for businesses operating in remote and demanding environments. We design and deploy hardware and software systems that provide real-time visibility into temperature, water levels, location, and asset conditions—helping customers make informed decisions, reduce losses, and operate more efficiently. Our core solutions include temperature monitoring systems for agriculture, cold-chain logistics, and industrial use cases, as well as water tank level monitoring for ranches, farms, and remote infrastructure. Many of our devices operate using low-power wide-area networks (LPWAN), satellite connectivity, and IoT technologies, allowing them to function reliably where traditional cellular coverage is unavailable or inconsistent. At LoneStar Tracking, we focus on delivering practical technology that works in the real world. Our systems are designed to be easy to deploy, low maintenance, and highly dependable—because our customers rely on accurate data, not guesswork. From real-time alerts and historical reporting to user-friendly dashboards, our platform is built to provide actionable insights without unnecessary complexity. Customer support is a cornerstone of our business. We work closely with our customers to understand their specific needs and ensure they get maximum value from our solutions.
Contact info
PO Box 48, 78623, Fischer, United States
- 877-777-8636
- support@LoneStarTracking.com
- www.lonestartracking.com
4.5
Excellent
625 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The tracker did not work
The tracker did not work. It said it would be ok to place it where I placed it. The instructions were not detailed enough and it was way too complex to figure out the programming. All I did was waste more than $100.00. I even repositioned it and it still did not work.
June 8, 2023
Reply from LoneStar Tracking
I'm sorry to hear about your disappointing experience with our tracker and the challenges you encountered during its setup. We sincerely apologize for any inconvenience caused and appreciate your feedback, as it helps us improve our products and services.
We understand that the tracker did not meet your expectations, and we apologize for any confusion caused by the instructions provided. We strive to provide clear and comprehensive instructions to ensure a seamless user experience, and we regret that this was not the case for you. Your feedback will be shared with our product development team to enhance our instructions and make them more user-friendly.
Regarding the positioning of the tracker, we apologize if our initial guidance led to complications. While we aim to provide accurate recommendations, individual environments may vary, leading to different outcomes. We regret any frustration this may have caused.
We genuinely value your satisfaction as our customer and would like to make it right. Please reach out to our customer support team, and they will assist you in resolving the issue or provide you with a suitable solution. Your happiness is important to us, and we are committed to ensuring your satisfaction with our products.
Once again, we apologize for any inconvenience you experienced, and we appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.
Best regards,
LST
Two weeks in and happy with my purchase
Two weeks in. Works as advertised. Can location precisely down to a house number.
June 8, 2023
Reply from LoneStar Tracking
Thank you so much for taking the time to leave this excellent 5-star review. We are delighted to hear that you're happy with the precise location tracking feature of our product and that it's working as expected.
At LoneStar Tracking, we work hard to meet expectations like yours, and we're glad to hear we hit the mark for you. We hope that our product continues to provide you with the high level of performance you've come to expect over the past two weeks.
If you need any assistance or have any other feedback in the future, please don't hesitate to reach out. We always strive to improve our products based on our valued customers' experiences.
Once again, thank you for your positive feedback, and we look forward to serving you in the future.
Best Regards,
LST
Excellent product and excellent support…
Excellent product and excellent support from the folks at Lonestar
June 6, 2023
Reply from LoneStar Tracking
Thank you so much for taking the time to leave us a 5-star review. We're thrilled to hear that you've had an excellent experience with our product and our team at Lonestar. Our priority is always to provide top-notch support and products to our clients, and we're happy to know we hit the mark for you.
We look forward to continuing to serve you. Please don't hesitate to reach out if you have any further questions, needs, or comments. We appreciate your support!
Best regards,
The Lonestar Tracking Team
Having a live person call me and…
Having a live person call me and solving my concerns. He more than willing to help me understand the notifications I was receiving. Come to find out I misunderstood what was going on with my equipment. This been a accurate device and so far worth it.
May 8, 2023
Reply from LoneStar Tracking
Thank you so much for leaving us a five-star review. We are thrilled to hear about your positive experience with our support team. Customer satisfaction is our utmost priority, and we're glad that our team could help clarify your concerns. It's great to know you found value in your equipment, and we hope it continues to serve you accurately and efficiently.
Please don't hesitate to get in touch if you have any more questions or need further assistance. We're always here to help you make the most of your device.
Best regards,
LST
Great support
I was having issues with getting tracker loaded that was ordered from a 3rd party vendor installed in a piece of test equipment. Called tech support and they walked me through the process, added the device to my account and got me up and running. I have 27 of these devices and have had 2 trailers stolen this year. Recovered both trailers the same day they were stolen.
June 4, 2023
Reply from LoneStar Tracking
Thank you so much for taking the time to leave this excellent review. We really appreciate your business and are thrilled to hear that our tech support team was able to assist in getting your tracker installed and functioning properly. It's fantastic to hear that our devices have already proven effective in recovering your stolen trailers. We are committed to providing reliable and efficient service, especially when it comes to safeguarding your assets.
Your satisfaction is our priority, and your feedback serves as a great encouragement to our team. We look forward to continue serving you and your 27 devices.
Best Regards,
LST
Reply from LoneStar Tracking
Thank you so much for taking the time to leave us a 5-star review. We're thrilled to hear about your positive experience with our fast delivery and product installation. It's always wonderful to hear when we hit the mark for our customers. Your support means a great deal to us.
Thanks again, and we look forward to serving you in the future!
Best regards,
LST
A REAL person answered the phone when
Fairly quick to get product and easy set up and San actuall person answered the phone when I had a question. They didn’t have an answer but the call me back when they did get the answer
June 2, 2023
Reply from LoneStar Tracking
Thank you for your valuable feedback and for rating us 4 stars. We're pleased to hear that you appreciated our prompt delivery and straightforward setup. Our team is committed to providing a positive customer experience, including personal interaction and timely responses.
We understand that you encountered a situation where immediate answers were not readily available. However, we're glad that we were able to follow up and provide the information you needed. We're continuously working to improve our knowledge base so that we can provide instant responses in the future.
Your support and patience are much appreciated. Feel free to contact us if you need further assistance or have any more questions.
Best,
LoneStar Tracking
GPS tracker works great
GPS tracker works great! Peace of mind knowing when and where my travel trailer rental is being moved.
April 25, 2023
Reply from LoneStar Tracking
Thank you so much for taking the time to leave us this fantastic 5-star review! We're thrilled to hear that our GPS tracker has provided you with peace of mind regarding your travel trailer rental's whereabouts. Your satisfaction is our top priority, and we're gratified to know we're meeting that mark.
We appreciate your trust in our product, and if you ever have any questions or require further assistance, don't hesitate to reach out. We look forward to providing you with the same excellent service in the future.
Best regards,
LST
Reply from LoneStar Tracking
We're truly sorry to hear that your experience did not meet your expectations. We're committed to providing the highest level of quality and service, and we regret that we fell short in your case.
We understand that not every product will be a perfect fit for everyone, and we respect your decision to return the item. If you could provide us with more details regarding what exactly you didn't like or what went wrong, we would greatly appreciate it. Your feedback can be incredibly valuable in helping us improve our products and services.
We hope to have the chance to better serve you in the future.
Best regards,
LST
Hasn’t been a month yet but I…
Hasn’t been a month yet but I absolutely love it!! As soon as my jetski moves, starts or stops, I get a notification of its precise location via Email, Text & App. Yes it’s a lot of notifications but I don’t mind it because its well worth it, especially if I were to be asleep, it will definitely make me check my phone.
May 30, 2023
Reply from LoneStar Tracking
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you're loving our system's detailed tracking and notification features. It's rewarding to know that our service provides you with a sense of security and keeps you connected to your jetski, even when you're asleep.
Our goal is to make sure you always know where your jetski is, and it's wonderful to hear that this has been a positive experience for you. Thank you again for sharing your experience with us, your feedback is greatly appreciated. We are committed to continually provide you with the highest level of service in the future.
Happy jet skiing!
Best regards,
LST
Can you send something on how to…
Can you send something on how to activate the system? An email was supposed to be sent to show how to activate. I have the correct app I think but there isn’t any direction there on how to do it. The QR code scan doesn’t direct to correct instructions.
May 25, 2023
Reply from LoneStar Tracking
Hello,
On the paper that includes the QR code, you will see the directions on how to setup the device. If you need a hand, our tech support team would be happy to walk you through the process via phone. Please give us a call and we can get you squared away.
LST
Good people to do business with!
Good people to do business with!
Ryan has always been top notch!!
May 27, 2023
Reply from LoneStar Tracking
Thank you so much for your wonderful review! We are thrilled to hear about your positive experiences with our team, especially with Ryan. His commitment to service is a vital part of our business, and your recognition truly means a lot to us.
We look forward to serving you again in the future and aim to continue to exceed your expectations. Your feedback is greatly appreciated. Thank you for choosing to do business with us!
Warm regards,
LST
Great service
May 27, 2023
Reply from LoneStar Tracking
Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with our service. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves in providing outstanding service to our customers. We look forward to serving you again.
Warm Regards,
LST
I have had this tracker for years now…
I have had this tracker for years now service has been excellent thank you
May 26, 2023
Reply from LoneStar Tracking
Thank you so much for your kind words and 5-star review! We're thrilled to know that you've been enjoying the tracker for years and that our service has met your expectations. Your continued trust and support are what drive us to strive for excellence.
As always, if there's anything more we can assist you with or any feedback you'd like to share, please feel free to reach out.
Best Regards,
LST
I am very impressed with this unit
I am very impressed with this unit. I placed it inside the steel frame of a truck and it worked extremely well. I have yet to see the battery power drop
May 25, 2023
Reply from LoneStar Tracking
Thank you so much for sharing your experience with our product. We are thrilled to know that the unit performed exceptionally well when placed inside a steel frame truck, reflecting our commitment to quality and functionality.
The endurance of the battery is another feature we are very proud of, and we are glad to hear your positive feedback about it. We appreciate your 5-star review and rest assured we are committed to continuously improving our products to serve you even better in the future.
Thanks once again for choosing our product. We are looking forward to serving your needs in the future.
Best regards,
LST
Too many times
There many times, the unit is moving and no notification at all and there is times that unit starts moving . Won't get a notification maybe 3 to 5 miles from Original point. Not very happy, I have three other trailers , already looking for a replacement.
May 24, 2023
Reply from LoneStar Tracking
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused by the lack of notifications from our system.
Your feedback is important to us and we would like to ensure that the issue you are facing is addressed. The device is designed to notify users in real time and it seems unusual that you're receiving delayed or no notifications.
We would appreciate the opportunity to troubleshoot this with you. If you could kindly reach out to our customer support team, they would be able to investigate this further and potentially resolve the issue. It may be related to a settings issue, connection issue, or a glitch in the system which we need to fix.
We value your business and would be grateful for another chance to serve you better. We hope to hear from you soon.
Best regards,
LST
They don't beat around the bush
They don't beat around the bush. They do their job monitoring my trailer position. I love these people!
May 24, 2023
Reply from LoneStar Tracking
Thank you so much for your 5-star review and for entrusting us with the task of monitoring your trailer position! We are absolutely delighted to know that our services are meeting your expectations and helping you feel at ease.
We firmly believe in transparency and efficiency, and we're pleased to hear that these aspects shine through in our service. Our team is committed to offering the highest quality service to all our valued customers like yourself.
Thank you once again for taking the time to share your experience with us. It's customers like you who make our job wonderful. We look forward to serving you for many years to come!
Best regards,
LST
Completely horrible service
Completely horrible service, trackers will not stay connected no way to track the vehicle then when I contact Lonestar and cancel trackers but tell them to not cancel my trailer tracker, they canceled the trailer and they don’t cancel the vehicles. I would not recommend you wasting your money with this company.
June 2, 2023
Unprompted review
Reply from LoneStar Tracking
I'm really sorry to hear about the issues you've encountered with our tracking service and the misunderstanding in relation to the cancellation. Your experience doesn't reflect the standard of service we aim to provide, and we appreciate you bringing this to our attention.
Please be assured that we take your feedback seriously and will investigate the problems you've highlighted. We're committed to rectifying this situation and ensuring it doesn't happen in the future. As for the cancellation issue, it sounds like a misunderstanding and we deeply apologize for any inconvenience it may have caused.
We would appreciate the opportunity to rectify the situation. Could you please contact us directly at 877-777-8636? We hope to resolve your issues to your satisfaction and regain your confidence in our services.
Thank you for your patience and understanding in this matter.
Best,
LST
Sometimes it is maybe 20-30 yards off but recently it’s shown to be 100 yards or so off
Hey
I like your product. All is well except most of the time it doesn’t show the exact location. Close enough I guess but sometimes it could be as much as 100 yards from the actual location. Otherwise I would have given 5 stars
April 18, 2023
Reply from LoneStar Tracking
Thank you for taking the time to share your thoughts about our product. We greatly appreciate your 4-star rating and we're glad to hear you generally enjoy using it.
We're sorry to hear about the issue you've experienced with the location accuracy. We strive for precision, so your feedback is highly valuable to us. Our development team is continually working on improving our product's features, and your feedback will be taken into account.
For now, please ensure your device has a good GPS signal. If the unit can not get a good signal, then the accuracy will be off. If the problem persists, our customer service team would be more than happy to assist you with some troubleshooting tips.
We look forward to earning that 5th star from you in the future.
Best regards,
LST
Reply from LoneStar Tracking
We are absolutely delighted to read your 5-star review! It's fantastic to hear that you're finding our product and software to your satisfaction. Your kind words motivate us to continually provide the best possible experience for our customers. Thank you for your feedback, and if there's anything more we can do to assist you or enhance your experience, please don't hesitate to let us know.
Best regards,
LST
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